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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

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Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
Bar (on property)
Exterior
Meeting facility
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Gym

Explore the area

Map
12042 West Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪12 min walk‬
  • Sheltering Arms Institute
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪12 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area

Parlor Suite Non-Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (2626)
The price is €140
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Drury Plaza Hotel Richmond

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hotel with 2 restaurants, near Short Pump Town Center
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
Our customers tell us they can't get enough of the helpful staff at Hilton Richmond Hotel & Spa/Short Pump. During your stay, you'll be within walking distance of Short Pump Town Center. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, facials, or body treatments at Aura Spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Short Pump Town Center and 14 minutes from University of Richmond
Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 11 meeting rooms. Event space at this hotel measures 21937 square feet (2038 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the business-friendly Hilton Richmond Hotel & Spa/Short Pump. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Aroma Cafe - This café serves breakfast only.
Shula's Steakhouse - This steakhouse specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 10.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9.00-18.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse
  • The Restaurant

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (21937 square feet)
  • Meeting rooms - 11

Outdoors

  • Outdoor furniture
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Phone accessibility kit
  • Step-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 65-inch flat-screen TV
  • TV/satellite channels
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1004 reviews
Rating 8 - Good. 201 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael L.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
5 stars says it all.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location. Super convenient to lots of stores, food options and a short walk to an awesome gym.
Stayed 1 night in Nov 2024

8/10 Good

William a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel & close to everything
Beautiful hotel and area; friendly staff and close to everything. FREEZING temps on the main level (lobby through conference rooms on the first day on my stay).
Stayed 2 nights in Nov 2024

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom shower was not cleaned before our arrival. There was a lot hair on the walls inside the tub. Parking one night was a nightmare. They had an event going on so we had to park across the street. Other than those 2 things we had a good stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen Lane

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great location. Close to shops and restaurants. Rooms were clean. Friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Magen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sidney

Stayed 2 nights in Oct 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything—on site dining, comfortable clean rooms, indoor pool and is in close proximity to many restaurants and the best shopping.
Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and convenient.
Stayed 3 nights in Nov 2024

4/10 Poor

Alice

Liked: Cleanliness
Disliked: Property conditions & facilities
This is a very nice property but check-in staff were somewhat disappointing—we were a little early and she left us sit waiting while giving others their room keys. In the morning when we showered the water was almost cold — we called down and they dismissed it as “we were full last night “. So our showers were cold!!! Probably not the first time this issue was brought to their attention—but Hilton doesn’t remedy it!!!! Again, a bit disappointing!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Rodney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great overall.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Stayed 2 nights in Oct 2024

6/10 Okay

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t like that I could use my Hilton honor number to get points for my stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Valerie

Stayed 1 night in Nov 2024

10/10 Excellent

John. A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed Good food
Stayed 2 nights in Nov 2024

10/10 Excellent

Tristen

Stayed 2 nights in Nov 2024

6/10 Okay

Ebonie

Liked: Staff & service
Very outdated
Stayed 2 nights in Oct 2024

8/10 Good

Peaches

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is driving distance within a lot of great restaurants and shopping mall. There is a SPA on the property.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay - great hotel
Stayed 1 night in Oct 2024