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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪9 min drive‬
  • University of Richmond
    ‪13 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Indoor pool

Comfort Suites At Virginia Center Commons

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.3 out of 5, Excellent, (1053)
The price is €103
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Comfort Suites At Virginia Center Commons

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and a fitness center
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 176 out of 1002 reviews
Rating 4 - Poor. 130 out of 1002 reviews
Rating 2 - Terrible. 131 out of 1002 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Savanna

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the elevators haven't been inspected in years, according to the inspections posted inside. somebody tracked mud and water through the elevator and it wasn't cleaned up by hotel staff but by another guest. the hotel smells gross inside like mildew. it also smells like cigarettes and marijuana smoke. the bathroom didn't look like it had been cleaned very well. there was hair on the floor. there are gross stains on the furniture, the bedding, and the towels. only one bath towel provided for two people. when we asked for more bath towels, we were told they would have to check if they had any. guests staying on the same floor were fighting and screaming at each other and slamming their doors literally all night long 2 nights in a row and it was never addressed. the buffet breakfast was okay. only eggs and bacon and some packaged pastries. the juice machine was broken so only hot coffee or milk to drink. wouldn't stay here again or recommend it to anybody.
Stayed 3 nights in Dec 2024

6/10 Okay

Ryan

Stayed 1 night in Dec 2024

4/10 Poor

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
The cleaning staff did their best with old carpeting and worn furniture and bathroom.
Stayed 1 night in Dec 2024

6/10 Okay

Sheila, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service
Liked the location. Disliked door handle broken in bathroom and the phone was stuck together by something disgusting and didn't work.
Stayed 2 nights in Dec 2024

4/10 Poor

james

Stayed 1 night in Dec 2024

6/10 Okay

Elizabeth

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in on Christmas night after starting our day at 5am and driving to do family visits for the holiday. Once arrived we were exhausted and had 2 small dogs, one which is handicapped, to care for. We booked this hotel for pet fee cost, room cost and location. Pro's- the room was big and roomy. Plenty of room for dog crates. The front desk person who checked me in accommodated me with a first floor room so it was easy to take my pup outside. On a cleanliness scale of 1-10 I'd give it a 6. The bed and sheets were clean, the mirrors and counter tops were clean and the mini fridge was big. Cons - First the water in the shower ran constantly. I tried fiddling with the tub and the faucet and it didn't change anything. We were so tired we didn't bother trying to change rooms. The bed was clean and that's what mattered most. I'm more forgiving, my husband is incredibly picky. The pull out couch in the room had white stains on it, looked like it could be easily cleaned off but they were "unidentified". The couch fabric definitely looked worn and a bit shredded. The small details like the baseboards and air vents were filthy with chunks of dirt and dust. The shower curtain looked like someone wiped their makeup off on it. Then, what made me not even want to shower... Besides the water stains in the bathtub from constant water running was the water NEVER got beyond luke warm. My husband was shivering after his shower.
Stayed 1 night in Dec 2024

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was great, the bed comfortable and the room was spacious which we loved. The biggest issues though were the fact that it says it’s a non-smoking hotel and the whole place smelled like smoke and there were even broken cigarettes in the elevator. Which also made a horrible sound between the 3 and 4th floor and was very disconcerting. Our main reason for booking this hotel was the biggest letdown. We have a teenager who is in a residential treatment facility and got a Christmas pass. He wanted somewhere with a pool so he could swim, something he hasn’t been able to do in almost a year. Now, I understand it’s off season but the pool is indoors. We’ve been to plenty of other hotels in the winter and the indoor pools are up and running. We went into the pool room and both the room and pool was ice cold, the water level was low and murky with a film on top. The clincher is that when we checked with staff- they said it was open and operational. That’s the part that is upsetting. Don’t tell guests it’s operating properly when it’s not. Again though, I totally understand it being the off season so I’m not going to be a Karen and demand a refund or anything. It was just disappointing for my son who had been looking forward to a Christmas swim.
Stayed 2 nights in Dec 2024

4/10 Poor

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were small cockroaches in the room, One of the mattresses was really uncomfortable, the entire left side was angled downwards. The air conditioner was noisy, it was not possible to close the window curtain all the way. Breakfast very poor, even the cold drink machine did not work.
Stayed 1 night in Dec 2024

8/10 Good

Jerry

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown, sketchy people
Stayed 3 nights in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Turn handle upward instead of normal
Stayed 1 night in Dec 2024

2/10 Terrible

Howard

Business traveller
Disliked: Cleanliness, property conditions & facilities
Jack P
If you like roaches, stay here. If you don’t mind, outdated furniture stay here. If you’re looking for something clean fresh, no bugs updated style. Do not stay here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mireya

Stayed 1 night in Dec 2024

4/10 Poor

Penny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Think twice before booking here
Broken closet door handle. TV unplugged because not enough plugs for microwave, TV and refrigerator. Broken faucet in bathroom sink. Dusty furniture. Rude staff at check-in.
Stayed 1 night in Dec 2024

2/10 Terrible

Yaser

Bad service
I don’t advice any one to stay there First night was cold and I had to suffer because they dont have any maintainance Next day they gave another room with no phone , broken coffe machine, broken fridge I called the front desk to tell her abou these problems , she hanged up on me Finally they sent the maintainance just to change the fridge. Easy for them to ask you to change the room Veeeeeeery bad service
Stayed 12 nights in Nov 2024

6/10 Okay

Howe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator felt very sticky to the touch.
Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Stayed 4 nights in Dec 2024

2/10 Terrible

Shante

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to see and smell the rooms for yourself. My experience here was horrible
Stayed 1 night in Nov 2024

8/10 Good

Timothy

Liked: Cleanliness, room comfort
Disliked: Staff & service
His staff need to conduct themselves professionall
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
Stayed 1 night in Dec 2024

6/10 Okay

Brenda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel Needs Improvements
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Stayed 2 nights in Dec 2024

10/10 Excellent

Lynne, Standish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far...all is fabulous! Would recommend 💯
Stayed 1 night in Dec 2024

2/10 Terrible

Shetara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sold my hotel room and the elevator was broken and random people walked up to my vehicle and opened my back door with my kids inside. Guest at the hotel fussing about the noise to the guest service worker
Stayed 2 nights in Dec 2024

2/10 Terrible

Yasmeen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First at all the elevator didn't work and we stayed in the 5th floor, second it needa a lot of maintainance in the room started with the old sofa bed, the bath tub
Stayed 1 night in Dec 2024

4/10 Poor

Ocean

Disliked: Cleanliness, staff & service, property conditions & facilities
smelt like weed, cockroaches were everywhere and it wasn’t clean
Stayed 2 nights in Nov 2024