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Candlewood Suites Richmond Airport, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Richmond Airport, an IHG Hotel

Exterior
Desk, blackout curtains, iron/ironing board, free WiFi
Exterior
BBQ/picnic Area
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Gym
    Gym
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
5400 Audubon Drive, Richmond, VA, 23231
  • White Oak Village
    18 min walk
  • Dorey Park
    7 min drive
  • Broad Street
    10 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    5 min drive

Room options

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Comm)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior
Best Western Plus Richmond Airport Hotel
Pool
Breakfast included
Free airport shuttle
Pet-friendly
3.9 out of 5, Good, (1115)
The price is €125
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Best Western Plus Richmond Airport Hotel

About this property

Candlewood Suites Richmond Airport, an IHG Hotel

Suburban hotel with a fitness center and a 24-hour front desk
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is not available.
Candlewood Suites Richmond Airport, an IHG Hotel offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Richmond Airport, an IHG Hotel. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a business center, and convenience store
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport, an IHG Hotel. Self parking is free.

This Richmond hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Full-sized fridge
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Snack bar/deli
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Laundry facilities
  • No housekeeping

Business services

  • Business centre

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer and dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1058 reviews" "
Rating 8 - Good. 329 out of 1058 reviews" "
Rating 6 - Okay. 153 out of 1058 reviews" "
Rating 4 - Poor. 86 out of 1058 reviews" "
Rating 2 - Terrible. 66 out of 1058 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having a mini convent store.
Stayed 1 night in Aug 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, allowed early access to room
Stayed 2 nights in Aug 2024

10/10 Excellent

Nancy, Fairfax Station

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact there is a recliner in the room!
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and friendly. The motel was clean ond refreshing!
Stayed 2 nights in Aug 2024

2/10 Terrible

Donnie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a queen room booked for weeks, show up and told that my room wasn't available so I was upgraded but not to worry because I wouldn't be charged for the upgrade.. the "upgrade" was being moved to a room with double beds and was expected to not only be happy about it but thankful that she didn't upcharge me. I asked repeatedly if there was any kings or Queens available and was told no My business partner who made his reservation several days after I did and arrived for check-in. 4 hours after I did was given a queen! Horrible experience! I hope the manager does something about the woman who does the nighttime check-ins. She has no business working in customer service anywhere
Stayed 3 nights in Aug 2024

10/10 Excellent

Shaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
thin walls , but very cleans and beautiful rooms . staff was also very friendly
Stayed 1 night in Aug 2024

6/10 Okay

Teresa

Business traveller
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Travelled with family
Needs some repairs
The AC did not work good enough in my room. In my parent’s room there was no way to turn the AC off or make it warmer. My shower head had major leaks and water was going on the floor of the bathroom. I placed towels down to soak up the water.
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will def visit again
Stayed 1 night in Aug 2024

8/10 Good

Darleen

Liked: Amenities
🙏
Stayed 3 nights in Aug 2024

10/10 Excellent

austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location.
Stayed 1 night in Aug 2024

6/10 Okay

Harnetha

Travelled with family
Liked: Cleanliness
NA
Stayed 2 nights in Jul 2024

4/10 Poor

Sharon

Disliked: Property conditions & facilities
Would not recommend staying
Stayed 1 night in Aug 2024

4/10 Poor

Lashon

Travelled with partner
Disliked: Amenities
Location was not the best. The bed was to the floor yand the room was smell
Stayed 2 nights in Aug 2024

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Aug 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Bed was a little uncomfortable. However not gonna stop us from coming back.
Stayed 2 nights in Jul 2024

4/10 Poor

John

Travelled with family
The restroom downstairs by the desk was disgusting it had a horrible ruined dmell
Stayed 1 night in Jul 2024

6/10 Okay

Gregory S

Disliked: Property conditions & facilities
Average
Location is great, everything else is average at best. Dishwasher leaked, microwave didn’t fully work and the fridge was really loud. Stayed 10 days and every time I asked for new towels, the staff seemed annoyed…despite not requesting any other service for my stay. Had a cat with me and as we were checking out, and coming back after our first trip to the car, we met the cleaning staff coming off the elevator with our things…before we had checked out and with the cat still in the room.
Stayed 10 nights in Jul 2024

10/10 Excellent

Shantia

Stayed 3 nights in Jun 2024

6/10 Okay

Grant

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had great difficulty using key to open our door. Seems that the battery was too weak to read the key. The front desk clerk had to make two trips to get us in our room while we had to stand there. After see left I had to go back to my car and could not use the key again!
Stayed 1 night in Jul 2024

8/10 Good

Michael, Shinglehouse

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We reserved 3 Queen room on the same floor months prior to arrival. When we got there, they only had 2 queen rooms, and one room with double beds available, all on different floors. Disappointing. Otherwise the stay was fine
Stayed 1 night in Jul 2024

8/10 Good

Ethan

Stayed 4 nights in Jul 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet clean room
Stayed 2 nights in Jul 2024

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were readily available and very courteous.
Stayed 1 night in Jul 2024

4/10 Poor

MICHAEL

Business traveller
Room smelled moldy. Had a barking dog above me for the entire week. Felt like I was sleeping in a kennel. Asked the staff to be moved to a different room. They would not accommodate. Room keys had to be reprogrammed multiple times throughout the week.
Stayed 4 nights in Jul 2024