4/10 Poor
Todd
2 Jan 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pet fee not mentioned to us
We made a reservation to stay at the Millennium Hotel for our stay in Durham based on the fact that the hotel is advertised as pet-friendly. A week before our visit, we called Guest Services at Millennium to confirm our reservation and to confirm that it was OK to bring our Golden Retriever to stay with us. We were told it was fine to bring our dog and we were informed that we would need to pay a refundable $100 deposit in case there was any damage to the room that our dog might cause. That was the extent of what we were told about bringing our dog to stay with us. When we arrived at Millennium Hotel on New Years Eve we were told that we would need to pay a $100 pet fee on top of the $100 refundable pet security deposit. I informed the front desk person about the conversation we had with Guest Services earlier in the week when we were never told there was a $100 pet fee and she rudely informed me that there was nothing she could do since the front desk manager was on vacation for the week. If we had known in advance that there was a $100 pet fee, we would have made other arrangements for our dog to stay at home and not brought her with us to NC. We had no other options but to pay the $100 fee, The combination of not being informed about the fee when we had called earlier in the week to confirm our plans to bring our dog during our visit and the way we were treated by the front desk personnel was certainly not a pleasant way to end 2024 and to welcome in the New Year.
Todd
Stayed 1 night in Dec 2024