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The Arrow Hotel

4.0 star property

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Photo gallery for The Arrow Hotel

Terrace/patio
Full-sized fridge, microwave, espresso maker, cookware/dishes/utensils
Hiking
Dining
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
63 Manse Road, Arrowtown, Otago, 9302
  • Arrowtown Chinese Settlement
    ‪7 min walk‬
  • Coronet Peak Ski Area
    ‪94 min walk‬
  • Millbrook Resort Golf Course
    ‪3 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪18 min drive‬

Room options

View all photos for ToiToi Suite

ToiToi Suite

ToiToi Suite

  • 55 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Birch Suite

Birch Suite

Birch Suite

  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Cherry Suite

Cherry Suite | Exterior

Cherry Suite

  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hebe Suite

Hebe Suite

Hebe Suite

  • 50 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Poplar Suite

Poplar Suite

Poplar Suite

  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

The Arrow Hotel

Riverwalk hotel in Arrowtown with free parking
Free use of bicycles, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
The Arrow Hotel offers 5 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. These individually decorated accommodations include desks. Beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Arrowtown hotel provides complimentary wireless Internet access. 50-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The Arrow Hotel, you're just a quick walk from Arrowtown Chinese Settlement. You'll find features like free WiFi in public areas and free self parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self parking
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes complimentary bicycles and mountain biking
  • 11 minutes by foot from Crown Range and a 3-minute drive from Millbrook Resort Golf Course
  • Local-area shuttle service available for a fee
As a guest of The Arrow Hotel, you'll find a terrace, multilingual staff, and ski storage. WiFi is free in public spaces. The business-friendly The Arrow Hotel also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

This 4-star Arrowtown hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: NZD 16 per person

Things to do

  • 18-hole adjacent golf course
  • Free bicycle rentals
  • Mountain biking
  • Ski storage
  • Wine tours

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Cookware, dishware, and utensils
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from October 15 2024 to October 14 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 16 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Arrow Private Hotel
The Arrow Private Hotel
The Arrow Hotel Hotel
The Arrow Hotel Arrowtown
The Arrow Hotel Hotel Arrowtown

The Arrow Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 107 out of 127 reviews
Rating 8 - Good. 15 out of 127 reviews
Rating 6 - Okay. 2 out of 127 reviews
Rating 4 - Poor. 0 out of 127 reviews
Rating 2 - Terrible. 3 out of 127 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lim C

Hotel dishonoured our booking at short notice
We were contacted by Customer Service at Hotel.com 2 days before our stay at Arrow Hotel to inform us that Arrow hotel is unable to honour our confirmed booking but gave no clear reason other than its closed. We are very disappointed with this outcome especially when we are not told clearly why after confirming our booking, it is cancelled at short notice.
Stayed 1 night in Oct 2024

8/10 Good

Don

Stayed 3 nights in Oct 2024

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service all round
This place has closed. You know this. Completely ridiculous asking us to rate check in and our stay when you are aware that hasn’t happened.
Stayed 3 nights in Oct 2024

2/10 Terrible

Georgette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we discovered this hotel doesn’t exist. It has been sold privately and the previous owner had chosen NOT to contact all future bookings including Wotif. Very disappointing. Wotif can you please remove Arrow Hotel from your listings
Stayed 2 nights in Oct 2024

10/10 Excellent

Brian

Stayed 2 nights in Sep 2024

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy walk into Arrowtown. Really big room with lovely outlook towards river.
Stayed 1 night in Sep 2024

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and views!
Stayed 4 nights in Sep 2024

8/10 Good

David

Stayed 4 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable stay!!
Amazingly comfortable and well designed units with nice views and a stroll grom Arrow Town. Arrow Town has several great eating optiins. Handy location not too far by car from skiing resorts. Highly recommended!
Stayed 2 nights in Jul 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay away from the hustle & bustle of Queenstown.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecturally designed, meticulously thought-out and maintained, close enough to the historic charms of Arrowtown, and far enough away to enjoy the almost exclusive privacy, and tranquil environs. We will return to this special accommodation and location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yongsam

Stayed 2 nights in Feb 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Property
Excellent location within walking distance of everything in Arrowtown and super close to Queenstown. Very peaceful. Beautiful suite and exterior property. Able to do laundry on site. Borrowed kayaks from the owners to paddle Lake Hayes. Highly recommend.
Stayed 2 nights in Feb 2024

8/10 Good

Ruddi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect stay! Staff was wonderful, location excellent and room clean and modern. Would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aynsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not be disappointed. This is a real gem - will definitely be back! Thanks so much!
Stayed 2 nights in Feb 2024

10/10 Excellent

Kunnal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Arrowtown
It was a great stay. The owner gave us a free upgrade for a night as it had become available. The room was amazing! We then moved to our originally booked room for the 2nd night which was also really good. The views from the entire place was fantastic! And very convenient location to the main strip of arrowtown as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! what a great location, So close to Arrowtown, but so secluded and quiet. Arrowtown is a hidden gem and still so convenient to Queenstown.
Stayed 2 nights in Dec 2023

10/10 Excellent

Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Travelled with family
Christmastime ✨️❤️
Stayed 5 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go on spoil yourself
If you want to spoil yourself this is the place to do so. Beautifully appointed with high quality finishes is just a small part of this accommodation. The views out the floor to ceiling wall to wall windows is amazing and so well done that you are not overlooked by the other apartments. A short 10min stroll along a path, which follows beside the fast flowing creek, leads you into picturesque Arrowtown. My husband and I highly recommend the Arrow private hotel. Go on, spoil yourself you won't regret it.
Fabulous view from our apartment
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Travelled with family
Liked: Staff & service, property conditions & facilities
A quiet, restful place to stay. Good covered parking and an easy 5min walk to the Arrowtown Main Street. Really enjoyed our stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marinus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was welcomed by Dana late in the evening and he even dropped me into town as I was super starving! Recommend.
Stayed 1 night in Sep 2023