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Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Sun deck
Preferred Club Master Suite Ocean Front
On the beach, white sand, beach cabanas, sun-loungers
Exterior
Preferred Club Master Suite Ocean Front

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Av. Alemania s/n, El Cortecito, Bavaro Beach, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪15 min walk‬
  • Los Corales Beach
    ‪11 min drive‬
  • Bavaro Beach
    ‪18 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Partial Ocean View King Bed

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View King Bed

  • 40 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double Beds

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Tropical View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Tropical View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double Beds

  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Tropical View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Jr Suite Private Pool Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Jr Suite Private Pool Double Beds

  • 54 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swim Up King Bed

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Swim Up King Bed

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View King Bed

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Jr Suite Private Pool King Bed

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Jr Suite Private Pool King Bed

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Up Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Swim Up Double Beds

  • 54 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Private Pool King Bed

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Private Pool King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Private Pool with Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Private Pool with Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Pool View King Bed

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Pool View King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View King

  • 54 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

  • 118 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Tropical View Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Pool View King Bed

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Pool View King Bed

  • 54 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Pool View Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Partial Ocean View Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View Double Beds

  • 54 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View King Bed

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Tropical View King Bed

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Pool View Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Pool View Double

  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

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Serenade All Suites - Adults Only Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (2485)
The price is €490
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Serenade All Suites - Adults Only Resort

About this property

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Secrets Royal Beach Punta Cana - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive offers 641 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a lazy river. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free breakfast, free WiFi in public areas, and free self parking. Some of the pet-friendly amenities this property offers include food and water bowls, an off-leash area, and pet-sitting services.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy international cuisine at La Riviera, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the lazy river or swim in the 4 outdoor pools
  • Treat yourself to body scrubs, body treatments, or hydrotherapy at Secrets Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, an off-leash area and pet-sitting services
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Secrets Royal Beach Punta Cana - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
La Riviera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Seaside Grill - This restaurant specializes in American cuisine and serves dinner only.
Oceana - This restaurant specializes in seafood and serves dinner only.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Himitsu
  • La Riviera
  • Oceana
  • Portofino
  • Seaside Grill

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 gaming tables
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bodyboard
  • Casino (205 square foot of space)
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Lazy river
  • Nightclub
  • Private wine tours
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Waterslide
  • Windsurfing
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 754 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 6 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Royal Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults All Inclusive
Secrets Royal Adults All Inclusive
Secrets Royal Beach Punta Cana Adults
Secrets Royal Adults
Secrets Royal Adults All Inclusive All-inclusive property
Hotel Secrets Royal Beach Punta Cana - Adults Only Punta Cana
Punta Cana Secrets Royal Beach Punta Cana - Adults Only Hotel
Hotel Secrets Royal Beach Punta Cana - Adults Only
Secrets Royal Beach Punta Cana - Adults Only Punta Cana
Secrets Royal Beach Punta Cana Adults Only All Inclusive
Secrets Royal Beach Punta Cana Adults Hotel
Secrets Royal Adults Hotel
Secrets Royal Beach Punta Cana Adults
Secrets Royal Adults
Secrets Royal Punta Cana
Secrets Royal Beach Punta Cana Adults Only
Secrets Royal Beach Punta Cana Adults Only All Inclusive

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 704 out of 1111 reviews
Rating 8 - Good. 225 out of 1111 reviews
Rating 6 - Okay. 95 out of 1111 reviews
Rating 4 - Poor. 46 out of 1111 reviews
Rating 2 - Terrible. 41 out of 1111 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hallie Monroe Oxley,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets Royal Beach was incredibly! It was everything we wanted in a resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very friendly! I wish all of the restaurants accepted reservations like the Japanese one.
Stayed 5 nights in Dec 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. It was beautiful and food was delicious! Service was astonishing! I would have rated it 5 star but honestly I was disappointed to hear they had a restricted music option. When I travel I travel to experience a new culture, however they were only allowed to play “American music” i believe music is a huge part of culture and fun.
Stayed 3 nights in Dec 2024

10/10 Excellent

Claire

Stayed 4 nights in Oct 2024

10/10 Excellent

Lamonyka

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my parents for thanksgiving and wow, they loved it. It was their first resort experience and this place delivered. The staff amazing! They are kind, full of energy, and really there to show you a good time. The food options are good, the French restaurant was by far our favorite. There are so many activities through the day, singers, and bands. And we were amazed by their thanksgiving beach dinner and celebration! The rooms are spacious and cozy.
Stayed 5 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for an adult relaxing vacation
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people !!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort!
Stayed 4 nights in Dec 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick weekend getaway with the husband. Very relaxing. Restaurants for dinner were fantastic and tons of entertainment and excursions close-by. Only issue is from the moment we stepped out of the airport, bombarded with sales people and even at the hotel they try to sell you every chance they get. It got very frustrating on the first day.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth, Villas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Best time of my life.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds. The food good but not great
Stayed 7 nights in Nov 2024

10/10 Excellent

Shauna, GRANITE CITY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent!!! Had a wonderful time!
Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and accommodations. Great entertainment available every night. Easy check in. Staff always available to make dinner and excursion reservations, bag pick up, and always willing to answer any questions. Fantastic resort!
Stayed 6 nights in Nov 2024

10/10 Excellent

Richard, Marlborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Laquenda Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convince of all inclusive was wonderful. The only thing that i was not to happy with was people trying to sell me a vacation club membership I came to relax and unwind from stress not have to make decisions about memberships.
Stayed 4 nights in Dec 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great our concierge Manny was very helpful, Sammy and the crew at the preferred pool bar were great and very attentive also Gabriel one of the beach servers. The food at the buffet was great maybe even better than some of the restuarants. The Beach was beautiful and kept clean of seaweed, the only negative was that our room was cleaned about every other day Great location and property for a relaxing vacation thank you to all the staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. It had many dining options, all different types of food and all good. We also really enjoyed the different pool options, some with activity and music and some very quiet. We did upgrade ( when we booked) to preferred club and 2 of these pool areas were preferred club only (both were quieter) Beyond this aspect, there wasn't any other time we were asked if we were preffered club or not. I thought the beaches were nice and offered lots of seating. One of the critiques I would have is pool side service. I was only asked by a server 3 times ( in 3 days) if I was good as far as getting a drink. Other resorts have ample service around the poolside bringing customers drinks. Also, on the one day it rained we went to the sports bar to watch football games and it smelt awful and was dingy.. definitely not a part of the resort that had seen any sort of update. We did not/could not stay due to the smell. They had night time entertainment that was entertaining. Beyond that we didn't partake in much night life. Overall we would go back and even check out the family side of the resort next door.
Stayed 4 nights in Nov 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay! Service can be slow at times…
Stayed 4 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Elise

Travelled with partner
Liked: Amenities
Stayed 6 nights in Nov 2024

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent facility.
Stayed 6 nights in Nov 2024

6/10 Okay

Barbara M

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2024

8/10 Good

Terri Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all inclusive. Food options could have been better, but was ok. Buffet wadms good. Pools were great. Very good customer service. Didn't care for excursions, very crowded tour buses. Beach access is nice, but there are a lot of people on the beach trying to sell stuff. One thing I didn't care for is that there are several things that you have to be a excellence member to utilize, which I didn't see on website.
Stayed 7 nights in Nov 2024

8/10 Good

Edgar Joel Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its amenities is beautiful!!! We had a room with a private pool. The preferred club staff made us feel welcomed and taken cared. A few things we noticed: - ALL the pools and jacuzzis are cold: not heated. - There is 4 restaurant in the hotel in addition to the main buffet. The wait times for restaurants were very long if you don’t go extremely early when they open and when seated, from the time your order is taken to desert, your looking at probably 1.5 hours long. It seems that restaurants were probably operating at 50 percent capacity, since there were many tables opened. Make the buffet and room service your best friend :) - the food is very good and tasteful. - Not a lot of activities. After 9 pm, there was nothing really to do other than the 45 min show. - drinks are good with premium brands. - staff were friendly and helpful.
Stayed 4 nights in Nov 2024