See all properties

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Exterior
Rooftop Jacuzzi Terrace Junior Suite
13 restaurants, breakfast served, local and international cuisine
Romance Suite Garden View
Premium bedding, pillow-top beds, free minibar, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    ‪3 min walk‬
  • Cocotal Golf and Country Club
    ‪11 min drive‬
  • Los Corales Beach
    ‪14 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Premium Junior Suite Garden View

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Superior Junior Suite Private Pool

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Selection Superior Junior Suite Private Pool

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Beachside

Flat-screen TV, ping pong, MP3 dock

Junior Suite Beachside

  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Private Pool

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Selection Family Suite Private Pool

  • 63 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Junior Suite Garden View

Superior Junior Suite Garden View

Superior Junior Suite Garden View

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Flat-screen TV, ping pong, MP3 dock

Junior Suite Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Garden View

Romance Suite Garden View

Romance Suite Garden View

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Private Pool

Premium bedding, pillow-top beds, free minibar, in-room safe

Romance Suite Private Pool

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Romance Suite Beachside

Romance Suite Beachside

Romance Suite Beachside

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rooftop Jacuzzi Terrace Junior Suite

Rooftop Jacuzzi Terrace Junior Suite | View from room

Rooftop Jacuzzi Terrace Junior Suite

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Connecting)

Premium bedding, pillow-top beds, free minibar, in-room safe

Room (Connecting)

  • 78 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Garden View Single

  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Selection Superior Junior Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Selection Superior Junior Suite Garden View

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Selection Family Suite Garden View

  • 63 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Junior Suite Private Pool

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Grand Bavaro Princess - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, (3404)
The price is €222
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Grand Bavaro Princess - All Inclusive

About this property

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

On private beach with 6 outdoor pools, near Cocotal Golf and Country Club
Catch some rays on Grand Palladium Bávaro Suites Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Cortecito Beach. Free WiFi in public areas, free self parking, and 6 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine at La Catedral, one of the property's 13 restaurants and 20 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to deep-tissue massages, mud baths, or reflexology at Zentropia
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 6 outdoor tennis courts, and a gym
  • Guests have great things to say about the clean accommodations and the pool
  • 0.1 mi (0.2 km) from Cortecito Beach and 11 mi (17.7 km) from Macao Beach
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
Bambu - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.
La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Entertainment

Onsite live performances

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 13 restaurants
  • 2 beach bars
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bambu
  • La Adelita
  • La Catedral
  • La Lola
  • La Paisana

Things to do

  • 6 outdoor pools
  • 6 outdoor tennis courts
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,500 square foot of space)
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (605 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 754 out of 1973 reviews
Rating 8 - Good. 430 out of 1973 reviews
Rating 6 - Okay. 323 out of 1973 reviews
Rating 4 - Poor. 211 out of 1973 reviews
Rating 2 - Terrible. 255 out of 1973 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Alfredo

Stayed 5 nights in Jan 2025

6/10 Okay

Alfredo

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
It is very old building, phone wasn’t working, room smell very humid and it took two days for a room change The reception person we encountered after our flight was delayed more than 3 hours was very arrogant and only talk to my husband, he refused to talk to me, I actually believe he gave us the worst room there was The food was very average, not happy at all
Stayed 7 nights in Jan 2025

8/10 Good

Dariana, Dedham

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Candi

Stayed 2 nights in Jan 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in process was a disaster. Despite reserving accommodations for five family members, we were assigned two rooms located far apart, which was incredibly inconvenient. Our dining experience was equally disappointing—we were denied entry to a restaurant for being “too informal,” even though others dressed similarly were allowed in. Who goes to the beach in formal attire, anyway? Making restaurant reservations was nearly impossible as everything was supposedly booked, yet we noticed many empty tables. Even when we managed to secure reservations on different nights, the staff refused to adjust them so we could dine together as a family. The restaurant hosts were rude and inflexible. Additionally, housekeeping was subpar—our towels were not replaced, and despite repeated assurances from reception that they would be delivered “right away,” they only arrived the following day. Overall, the service was very disorganized and disappointing.
Stayed 7 nights in Dec 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started a little rough as our room did not look like the pictures and many items were not working including the fan, phone, and the sofa bed was broken. We worked with staff and were able to upgrade our room and were very pleased with our new accommodations. The amenities around the resort were great and we really enjoyed all the evening activities. Beautiful grounds, friendly staff, and good drinks.
Stayed 5 nights in Dec 2024

8/10 Good

David R

Liked: Amenities
Staff is amazing! Rooms need updated but still worth it!
Stayed 7 nights in Dec 2024

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was one of the most beautiful resorts ever but every time it rained the ceiling in my room crumbled to the floor. And the hot water was touch and go
Stayed 5 nights in Dec 2024

10/10 Excellent

Joseph Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. Beach and pool areas were great. Luis at the front Bavarian lobby and transportation were fantastic. 5 stars for Luis.
Stayed 6 nights in Dec 2024

4/10 Poor

Jill

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beach - Wonderful & beautiful. Food - Cold and repetitive choices. House keeping - Didn't clean our room for three of the eight days. Water - Hard to get in the room. Grounds and garden - Nicely kept. Bar and service - Limited selection and no service. You had to stand in line to get a drink with one or two bartenders. Rooms - Are big but OLD. Activities - Limited. Towels - At the Barvo you have to check them in and out, but at the Palace next door you do not, weird. Would I stay at the Grand Palladium Bavor again, no. We've stayed at the Place next door and it was good. Too bad the quality of service is not the same at all of their properties.
Stayed 9 nights in Dec 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were the best! And so many things to do at this place! Great time!
Stayed 7 nights in Dec 2024

4/10 Poor

Anshul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply Disappointing Stay at Grand Palladium Bavaro Resort How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing. Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day. The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected. The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment. I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.

6/10 Okay

Faisal Nadeem, Short Hills

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs New Management This resort has the potential to be a 5-star top-notch stay but needs major improvement in service. Big Picture? It’s a great stay but there are many issues with the quality of service that can only be addressed with a complete management overhaul. Pros * Beautiful beach * Beautiful property and grounds * Clean * Hardly and mosquitos or any other bugs (in December ) Cons (There are many but I’ll list some of them) * Check-in: It took over an hour with only one person ahead of us in line. Once I got to the front of the line, my check-in took at least 30 minutes. Check-in staff disappeared into a back room multiple times for several minutes with no explanation and then returned. Surely this process can be streamlined. * Unexplained downgrade: at check-in they said they would downgrade our room; the explanation was convoluted and incomprehensible. The compensation (a massage) was inadequate. After a long journey and 1 hour of waiting in line I was in no mood to escalate further. * Buffets are disorganized: There is no operational protocol, such as: sit customer, bring silverware , bring water, coffee etc. Instead it’s the Wild West where you have to chase the staff around for something to drink. There were several times that I finished my meal before I got a glass of water or coffee with it. One time I grabbed a jug of water myself; the staff took great offense to this so I didn’t try that again. Also, there were several times
Stayed 7 nights in Dec 2024

8/10 Good

Jaideep Shantaram

Stayed 6 nights in Dec 2024

10/10 Excellent

Georgio Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful very clean great personalities very loveable staff only issue was there was only one late night disco/club and people not from hotel or staying at hotel found a way to get in club. Sports bar also packed with people not from hotel, staff became very frustrated and took out on actual guest of hotel. Need to open more options for reservations for dinner if unaware of reservation will not be eating at restaurants due to being overbooked
Stayed 4 nights in Dec 2024

10/10 Excellent

Tanisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!!! We had a rad time. So much to do! And food was amazing and never ending! Didn’t love the teppanyaki place tho
Stayed 3 nights in Dec 2024

8/10 Good

Humayun Zaman, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not enjoy the food; more focused on quantity than quality mostly. BBQ buffet at Arrecife near the beach was probably the best.
Stayed 3 nights in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Janazia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

JOSE LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature and friendly people
Stayed 4 nights in Dec 2024

8/10 Good

Bruno, Winter Haven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted with Welcome drinks and staff that was attentive. Be sure to check your room throughly while you’re getting settled in. Book excursions and dinner early to plan ahead.
Stayed 3 nights in Dec 2024

6/10 Okay

Diana

Travelled with family
Disliked: Staff & service
Service has completely changed over the years for sure, We stayed for 6 nights, service was terrible very rude personnel. However very maintained area of the property, clean. Transportation all over the resort was very annoying to wait for all the time, better off walking all over the place. Buffet was also very typical, not too many options. You need reservations for every restaurant in the resort which is very annoying and at the beginning of our stay we were not informed of this therefore we could only visit 4 restaurants out of the many that they had. Rooms are outdated as well so if you’re looking for something more new and modern this resort is not for you. Also, get ready to get harassed every five minutes at the beach with the local sellers.
Stayed 6 nights in Dec 2024