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4.5 out of 5

"We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super frie ... " More

By a verified traveller on Fri 17 Feb 2023

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Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Garoé. During your stay, you'll be connected to a shopping centre and just a quick walk from Botanical Gardens. You'll find features such as free WiFi in public areas and a free area shuttle, plus 2 restaurants.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a refreshing drink include 2 restaurants, 2 coffee shops/cafes, a poolside bar and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body treatments or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 3-minute drive from Lago Martianez Swimming Pools and a few minutes from Plaza del Charco
  • Free local-area shuttle service

Hotel Riu Garoé ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Riu Garoé

Everyone (3)
5 out of 5
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!

Posted by on 17 Feb 2023

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Comment from Hotel Management

22 Feb 2023 by Public relations

Dear guest,thank you so much for your last stay and your feedback. We are looking forward to seeing you again at the Riu Garoé.Kind regardsJorge ValverdePublic relations

5 out of 5
Etablissement avec un excellent service, literie de très bonne facture, espace détente très propre et calme, buffet avec du choix et nourriture de qualité, carte des vins proposée

Posted by on 2 Apr 2024

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4 out of 5

Posted by on 6 Dec 2021

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4 out of 5
Hieno rakennus, siisti ja ystävällinen palvelu. Netti toimi heikosti.

Posted by on 10 Mar 2019

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Comment from Hotel Management

14 Mar 2019 by Hotel Manager

Hyvä vieras, Paljon kiitoksia kommenteistasi ja siitä, että pysyt kanssamme. Pahoittelemme, että Wi-Fi-verkko ei toimi nopeasti. On kiireitä, joissa monet asiakkaat yhdistyvät, ja tämä vaikuttaa nopeuteen. Muita ehdotuksia varten älä epäröi jakaa sitä kanssamme. Ystävällisin terveisin, Luís Hernández Hotellin johtaja

Property Features

Hotel Riu Garoé offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A children's pool, a health club, and a steam room are also featured at the family-friendly Hotel Riu Garoé. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Hotel Riu Garoé was completed in July 2019. Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 190 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 2002
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired internet access - surcharge

Transport

  • Property shuttles: Free area shuttle; airport shuttle

Room Amenities

Hotel Riu Garoé offers 190 accommodations with minibars and complimentary dressing gowns. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Combined shower/bath
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Dressing gowns
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

On-site venue – This buffet restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Miniature golf on site
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Scuba diving nearby

Spa Services

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Reflexology
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riu Garoé Puerto de la Cruz
  • Hotel Riu Garoé Puerto de la Cruz
  • Hotel Riu Garoé Hotel
  • Hotel Riu Garoé Puerto de la Cruz
  • Hotel Riu Garoé Hotel Puerto de la Cruz

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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