Hotel Riu Garoé

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Spa

Pool

Gym

Room service

Housekeeping

Explore the area

Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

Botanical Gardens
8 min walk
Gran Torino
5 min walk
Chimisay
25 min drive
Tenerife (TFS-Tenerife South)
65 min drive

Room options

Minibar, desk, blackout curtains, free rollaway beds

Double Room

25 sq m
Sleeps 3
2 Twin Beds

Double Room

25 sq m
Sleeps 3
2 Twin Beds

Double Room, Balcony

25 sq m
Sleeps 3
2 Twin Beds

Double Room

25 sq m
Sleeps 3
2 Twin Beds

Similar properties

Pool

Breakfast included

All-inclusive

Kids pool

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About this property

Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz

Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of the helpful staff at Hotel Riu Garoé. During your stay, you'll be connected to a shopping center, and just a quick walk from Botanical Gardens. You'll find features like free WiFi in public areas and a free area shuttle, plus 2 restaurants.

Free WiFi (speed: 25+ Mbps)
Options for a bite to eat or a refreshing drink include 2 restaurants, 2 coffee shops/cafes, a poolside bar, and 2 bars/lounges
Take a swim in the outdoor pool
Treat yourself to facials, body treatments, or hot stone massages at the spa
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Within a 15-minute walk of Botanical Gardens and La Paz Lookout
Free local-area shuttle service

Hotel Riu Garoé offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A children's pool, a health club, and a steam room are also featured at the family-friendly Hotel Riu Garoé. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Hotel Riu Garoé was completed in July 2019.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

Onsite venue - This buffet restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Free local area shuttle

Food and drink

2 restaurants and 2 coffee shops
2 bars/lounges and 1 poolside bar
Room service available

Things to do

Arcade/games room
Bike rentals
Billiards/pool table
Children's pool
Full-service spa
Health club
Mini golf
Outdoor pool
Outdoor tennis court
Playground
Racquetball/squash
Steam room

Family friendly

Arcade/games room
Babysitting (surcharge)
Children's pool
Free area shuttle
Free rollaway/extra beds
Laundry facilities
Mini golf
Outdoor pool
Playground
Snack bar/deli

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

Computer station
Conference space

Outdoors

Garden
Pool umbrellas
Terrace

Spa

4 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Handrails in hallways
Handrails in stairwells
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)
Wheelchairs available on site

Designated smoking areas
Renovated entire property – July 2019

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Free rollaway beds

Bathroom

Dressing gowns
Bidet
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Minibar

Connecting rooms available
Desk
Phone
Safe (surcharge)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 AM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
In-room safe fee: EUR 2 per day
Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Riu Garoé Puerto de la Cruz

Hotel Riu Garoé Puerto de la Cruz

Hotel Riu Garoé Hotel

Hotel Riu Garoé Puerto de la Cruz

Hotel Riu Garoé Hotel Puerto de la Cruz

Hotel Riu Garoé Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Luis Alfonso

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Aug 2024

10/10 Excellent

Andrea

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.

Stayed 3 nights in Jun 2024

8/10 Good

Christian

22 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.

Stayed 8 nights in Nov 2023

10/10 Excellent

IBETT

29 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encantaría q los bares aunque la cocina cierre tenga sándwiches y tablas d queso y jamón , porque cuando cierra la cocina solo hay bebidas sin nada para picar

Stayed 4 nights in Aug 2023

10/10 Excellent

Sonya

Travelled with family and small children

17 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!

Stayed 7 nights in Feb 2023

10/10 Excellent

Joan

31 Oct 2022

Stayed 7 nights in Oct 2022

6/10 Okay

Salaheddin

18 Oct 2022

Stayed 2 nights in Oct 2022

8/10 Good

Terence

Travelled with partner

8 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy

Stayed 6 nights in May 2022

8/10 Good

David

22 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really exceptional, but one deadly flaw

This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.

Stayed 7 nights in Jan 2022

10/10 Excellent

Chenbo

Travelled with group

10 Nov 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.

Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group

9 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.

Stayed 8 nights in Feb 2020

10/10 Excellent

Liz

8 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner

4 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner

17 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.

Stayed 9 nights in Oct 2019

10/10 Excellent

yaron

11 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Great hotel, great staff. Appreciated and recommended. Best value for money

Stayed 3 nights in Oct 2019

8/10 Good

Graeme

30 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annivesary

Good Bits. We had a great stay. All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do. The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates. The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms. The standard bedrooms are clean, comfortable & spacious. Bad Thing. Noise Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night. 2nd room a lot quieter except for other guests. A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc. Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests. Come on Riu, a small polite sign would go a long way Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.

Stayed 4 nights in Aug 2018

10/10 Excellent

Trudy, london

1 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, perfect for a quiet relaxing holiday

Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice. Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)

Stayed 7 nights in Jul 2018

10/10 Excellent

peter

29 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great week

From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff. Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done. We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team. The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros. The whole hotel was clean and tidy Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel. Recommended to all -- we would certainly stay here again

Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

2 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant hotel

Excellent staff. Very decent breakfast and buffet dinners. Good rate.

Stayed 5 nights in Mar 2018

10/10 Excellent

chris, Herts

14 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, good food & entertainment.

A happy time. No downside. Would love to come again.

Stayed 6 nights in Jan 2018

8/10 Good

Jonas

7 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Good not great for couple with one baby

Average 4-star hotel usually catering to Charter travellers with especially a lot of German pensioners staying there. Slightly dated decor, beds with some form of plastic undercover and no air conditioning in the rooms in winter (despite the Hotels.com website saying so) makes the rooms feel a little bit uncomfortable. However, personnel was very friendly and helpful and the service was great and the breakfast buffet was very wide.

Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

9 Sept 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel. Engaged and friendly staff, well kept hotel, delicious food and great location. Best hotel i have ever stayed at.

Stayed 5 nights in Aug 2017

8/10 Good

Rebecca, London

2 Sept 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay at the Riu Garoe, our room was big and comfortable and the whole hotel was very clean. The pool bar is good and does nice 2 for 1 cocktails in the early evening. There were good amenities in the hotel, nice pool, mini-golf etc. The location is a 35-40 minute walk to the centre of town and although there is a regular free bus service from the hotel during the day, this unfortunately does not run in the evenings so it's a bit of a walk or a taxi (which costs around 5 euros) if you want to go to town in the evening. We were a bit disappointed that there was no access to an iron at the hotel!

Stayed 4 nights in Aug 2017

10/10 Excellent

Lesley, Scotland

9 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, great staff

Excellent hotel, very clean, super friendly staff. Perhaps the pool could have been bigger but that wasn't a big deal. Would definitely come back again.

Stayed 7 nights in Jul 2017

8/10 Good

Pamela

3 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel let down by the entertainment

Hotel was very nice. Food excellent. The only thing that let it down was the entertainment and bar service. As there was nowhere else to go locally we were tied to watching dreadful entertainment and very slow bar service. This said the rest of which hotel was excellent.

Stayed 5 nights in Jul 2017