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Aparthotel

Apartamentos Alta

3.0 star property

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Photo gallery for Apartamentos Alta

Outdoor pool
Beach
Reception
1 bedroom, blackout curtains, free cots/infant beds, free WiFi
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Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Kitchen
  • Outdoor space
  • Free WiFi

Explore the area

View in a map
Calle Aguilar y Quesada 5, Puerto de la Cruz, Tenerife, 38400
  • Plaza del Charco
    ‪10 min walk‬
  • Taoro Park
    ‪10 min walk‬
  • Lago Martianez Swimming Pools
    ‪8 min drive‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪20 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

18-inch TV with satellite channels

Standard Apartment, 2 Bedrooms

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom

1 bedroom, blackout curtains, free cots/infant beds, free WiFi

Standard Apartment, 1 Bedroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (Triple)

Balcony

Apartment, 1 Bedroom (Triple)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (5 Adults)

1 bedroom, blackout curtains, free cots/infant beds, free WiFi

Apartment, 2 Bedrooms (5 Adults)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Sofa Beds OR 4 Twin Beds

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About this property

Apartamentos Alta

Aparthotel in Puerto de la Cruz with a rooftop terrace and an outdoor pool
An outdoor pool, a rooftop terrace, and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and a TV in a common area are onsite. Each apartment provides a TV with satellite channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a balcony.
Apartamentos Alta offers 30 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs.

This Puerto de la Cruz aparthotel provides complimentary wireless Internet access. Satellite television is provided.

Recreational amenities at the aparthotel include an outdoor pool.
During your stay at Apartamentos Alta, you're just a quick walk from Martianez Shopping Centre. You'll find features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace. Built in 1998, this comfortable aparthotel has 30 apartments on 7 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a balcony, and a sitting area
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff, an elevator, and a rooftop deck
  • Steps from Martianez Shopping Centre and 4 minutes by foot from San Telmo Promenade
As a guest of Apartamentos Alta, you'll find an outdoor pool, a rooftop terrace, and a library. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a television in a common area are also featured at Apartamentos Alta. Parking is available for a fee.

This 3-star Puerto de la Cruz aparthotel is smoke free.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Parking on site (EUR 7 per day)

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Towels provided

Living spaces

  • Dining table
  • Separate sitting area

Entertainment

  • 18-inch TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Rooftop terrace

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Tour and ticket assistance

Location highlights

  • In the city centre
  • Near the boardwalk/promenade

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 1 building
  • 30 units
  • 7 floors
  • Built in 1998

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 3:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 7 per day
  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Apartamentos Alta
Apartamentos Alta Aparthotel
Apartamentos Alta Aparthotel Puerto de la Cruz
Apartamentos Alta Puerto de la Cruz
Apartamentos Alta Hotel Puerto De La Cruz
Apartamentos Alta Tenerife/Puerto De La Cruz
Apartamentos Alta Aparthotel
Apartamentos Alta Puerto de la Cruz
Apartamentos Alta Aparthotel Puerto de la Cruz

Apartamentos Alta Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 59 out of 113 reviews
Rating 6 - Okay. 24 out of 113 reviews
Rating 4 - Poor. 7 out of 113 reviews
Rating 2 - Terrible. 2 out of 113 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are in a good location and the staff are helpful. It had basic but comfortable furnishings and was spacious with a large balcony. Any problems were dealt with quickly. Shame about the view of the derelict building opposite, but guess they can't do much about that! All in all good value for a central stay if you don't need or want luxury.
Stayed 7 nights in Feb 2022

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second stay for us at alta apts. best value in puerto de la cruz.
Stayed 25 nights in Nov 2018

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy holiday

We have stayed at the Alta Apartments many times.It is basic but clean and friendly The location is perfect for everything. we will be pleased to go there again.
Stayed 21 nights in Oct 2018

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Location, staff, value for money amazing, but the apartments are tired and need updating.
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 20 nights in Jul 2018

10/10 Excellent

elaine, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great apartments, plenty of space and loads of storage. Great location, just meters away from the beach and loads of restaurants and bars near by to choose from. A large supermarket literally right across the road making it convenient for self catering.
Stayed 4 nights in Jul 2018

8/10 Good

sue, midlands

Liked: Cleanliness, staff & service, room comfort
freindly and helpful staff, nice spacious apartment, cleaner daily with fresh towels, beds made and linen changed every 2/3 days, would go again, only con is it is dated but to me it is not a problem
Stayed 14 nights in Apr 2018

8/10 Good

Neal, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location and staff even if a little basic

Ticked every box - location, staff, amenities but just a little bit basic- however this didn’t spoil our trip one bit. Nice big airy apartment with huge balcony and small kitchenette. Spotlessly clean and beds very comfy. A superb location for the Lido or town- not even 5 min walk. Would definitely go again.
Stayed 4 nights in Nov 2017

6/10 Okay

Abi, london

Liked: Staff & service

Convenient hotel, close to the beach and shops.

We had a lovely time. Friendly staff who are always willing to help.
Stayed 7 nights in Jun 2017

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brillant as always great staff clean large rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Value for money, Great location

I would recommend this hotel anytime. Ideal location, all local facilities around, and the apartment was well maintained. Parking was a nightmare as the place was very steep and cramped, and you need to pay extra. Pool wasn't very clean! But overall, I'd stay there again as it was a great value for money.

8/10 Good

toyin, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Alta for 10 days. Positives close to the city centre, martianez pools walking distance, opposite Marcadona supermarket, cleaned daily, staff very friendly and very approachable, spacious accommodation. Negatives bed a little bit uncomfortable, breakfast not very exciting. No variety. In all we enjoyed our stay at Alta.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good apartment for reasonable price

Nice apartment, close the sea

4/10 Poor

Muhammad, Barcelona

Disliked: Cleanliness, property conditions & facilities, room comfort
No wifi in rooms. Beds / Mattresses very poor condition and uncomfortable.

10/10 Excellent

Ronald, Downham market

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at these apartments many time and love the staff who are very friendly and helpful, Nothing is to much trouble for them. It is central and close to all shops and restaurants. We will definitely stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness

quite good for the price

not a luxury hotel, but quite good for the price. good space suite with fridge, stove, dishes etc. for under $40/night. hotel is very close to supermarket, restaurants, and town beach. Had slight problems with room service, but they were resolved. WiFi is free but available only near the front desk.

6/10 Okay

Barbara

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Brian, Brentwood Essex

Liked: Cleanliness, staff & service, room comfort

Great vale for money

A basic apartment in Puerto de la Cruz right opposite the Pyramides sentre which house Puerto's largest supermarket. The Staff were great particularly the maid who didnt speak a word of Ingles but we managed to surprisingly communicate very well with my basic Espanol.

8/10 Good

Stace, London

Liked: Staff & service, room comfort

Surfer Haven

My housemates and I booked a one bedroom apartment for a week and were pleasantly surprised upon arrival. Good size rooms, lovely staff (particularly the cleaner) and ideal location next to the beach and within walking distance of the old town and some great restaurants. Restaurant/bar was closed when we visited so can't comment and we were so close to the beach that we didn't really spend much time pool side however it was a very clean pool and sun lounging areas caught the sun for most of the day. Flanked on almost all sides by supermarkets it wasn't too hard for us to source some fresh produce to cook with.

8/10 Good

Hoshi, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a good location

The hotel is in a good location right next to the centre of Puerto de la Cruz, but also near one of the main roads out of the city so it was easy to drive to and from. The apartment was quite basic, but spacious and clean. Staff were very friendly and helpful. One of the girls at the reception gave us a lot of good advice on things to see and do on the island. The only negative thing really was that the underground parking was slightly terrifying! There is an extremely steep hill leading down to it and it's very narrow inside with scrapes on every pillar and corner from previous cars. If you're planning to drive here, I'd recommend renting a small car! Otherwise, it looked like there was free parking about 10-15 mins walk away at the foot of the Hotel Semiramis.

8/10 Good

Sylvia, Surrey united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value for money

Good clean and good value for money. Good supermarket across the road. Staff very helpful

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Got what we paid for. .

A basic but comfortable hotel. We had 4 nights here and its only a short walk into the main town. Parking was tricky in the very tight underground car park and that was an additional 5 Euros a night. Staff were friendly and helpful.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location

This is our second stay in the Alta Apartments, we were there for a month last year in September and 17 nights this September. We emailed the Apartments prior to our visit requesting a particular side for our room with a corner balcony like we had the previous year and they were kind enough to give us the same room. It felt like coming home. The one bedroom apartments are spacious but a little basic but it suited us and we would go back again. The maid came into clean every day and changed the towels as often as we wanted. The pool is a little small and loses the sun on it around 4pm, but most of the time it was quiet and if we wanted more sun we went to a place the locals use called San Telmo which is a stoney cove but the sea was lovely and ideal for snorkling. The Apartments are just across the road from the Martinez which is the local shopping centre. It has a supermarket with very reasonable prices for food, drink, toiletries etc. Would recomend taking a travel kettle and mugs if you like a decent size cup of tea or coffee and a corkscrew if you like wine. Staff are freindly and can't fault them. Can't wait to go back!!

6/10 Okay

sharlene, london

Okay for a week!

The apartments were very spacious and basic but comfortable to meet needs. However, you had to pay 3 euro's per day to watch television, and none of which were in English. The hotel had no WIFI and had not much to offer in terms of activities. Staff very pleasant. Breakfast was lovely and was what we expected.

10/10 Excellent

Inger

Liked: Cleanliness, room comfort

Kommer gerne tilbage til dette hotel.

Særdeles venligt og kompetent personale. Super gode senge og ellers ok men enkelt udstyret. Udsigten kedelig og kun sol i hjørnet på terrassen i ca 35 min. Beliggenheden perfekt, og det var fred og ro. Ingen trafikstøj eller støj fra barer eller naboer.
Stayed 4 nights in Jan 2024