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There are 3 City Express hotels very close to each other in Puebla. We ended up checking in to the wrong City Express. When we tried to get a refund from the City Express 2km away where we had a reservation. They refused. Super confusing and annoying hotel chain to deal with. But the property itself was nice.
very bad experience, no hot water and mistreatment
We had to move between roms due the hooel had a issue with tthe hot water. A terrible experience because I just at the bathroom to take a shower, it happened 2 times and the phone to call the frontdesk at the second time didnnt work.... the frond desk personal very unprofessional and some despot.