6/10 Okay
Carol W., Foster City, CA
10 Aug 2023
Liked: Cleanliness
Fees higher than rent is outrageous
This looked like good value for our sr girls’ stay until I realized I was paying fees to both VRBO and an “owner” Vacassa agency that were exorbitant for our three day stay and operated only from Oregon. This includes a resort fee of $160 Vacassa charges for any property that is not standalone. House. The condo was really beautiful but hard to offset with the outrageous fees that were more than the rent plus the loss of time with late checkin (could be cleaning until 6) and 10am checkout resulting in a loss of a third of a day of the 3 days we were there ( and not refundable). Another $132 was charged from VRBO independent of the Vacassa fees. The messaging service to get help operating the 3 tv remotes with no knowledge of the setup could only suggest we take a photo of the remotes to send them since there was no help at the property. Nor a front desk.
Is the real owner aware of this? What happened to Vacation Rental by OWNER? Otherwise (other than a not very comfortable sofa bed) this is a lovely place - just too many agents resulting in ridiculous fees for little service.
Carol W.
Stayed 3 nights in Jul 2023