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Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Body treatments, hot stone massages, deep-tissue massages
Lobby
Lobby
Body treatments, hot stone massages, deep-tissue massages
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking included
    Parking included
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Kōena Spa
    4 min walk
  • Canadian War Museum
    8 min drive
  • Canadian Museum of History
    8 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    28 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

Suburban Gatineau hotel in Aylmer with a full-service spa
This smoke-free hotel features a full-service spa, a golf course, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Château Cartier Hotel & Resort, Ascend Hotel Collection offers 125 accommodations with laptop-compatible safes and safes. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa ($). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Château Cartier Hotel & Resort, Ascend Hotel Collection. During your stay, you're just a quick walk from Kōena Spa. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to body treatments, manicures and pedicures, or deep-tissue massages at Koena Spa ($)
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a golf course, a 24-hour gym, and golf lessons
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Château Cartier Hotel & Resort, Ascend Hotel Collection offers its guests a full-service spa, a golf course, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the luxury Château Cartier Hotel & Resort, Ascend Hotel Collection. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:00 AM.
Château Cartier Hotel & Resort, Ascend Hotel Collection has a restaurant on site.
Lounge Onō - This bistro overlooks the golf course and specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–10:00 AM: CAD 10.00-30.00 for adults and CAD 10.00-30.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Lounge Onō

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17997 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop-compatible safe
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults, and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number 517613, 2025-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Inthysone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice layout and environment, spacious bedroom. Excellent restaurants
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Frederic

Stayed 2 nights in Aug 2024

8/10 Good

Glenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

QI

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is very non professional and rude . Worst experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whas there for a wedding. Staff is polite and very professional.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ease and spa experience! Friendly supportive hospitality.
Stayed 2 nights in Aug 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing four days. The hotel staff, the spa staff and restaurant staff were friendly, engaging and helpful. We hope to be back visiting soon.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Sherry

Disliked: Staff & service, amenities
I was embarrased checking in we (my partner and I ) were not informed the pools were not part of the hotel. So when we headed for the pool we were turned away by spa staff. No where in my reservation did I read the pools were not available to hotel guests. Crappy listing!! Furthermore we paid $213 for a $150 room. Put us in the old section. Air conditioner kept us up all night. Staff thought my issue was funny . So unprofessional. Expedia, Choice, you are better than this.
Stayed 1 night in Aug 2024

10/10 Excellent

Tristan

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Maxime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hôtel was able to accommodate me for my early check in, and the room was better than I had expected and it had a balcony!
Stayed 1 night in Aug 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jianfeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Suet Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is good
Stayed 2 nights in Aug 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service
We enjoyed our stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Love the connection with the spa, but the property has definitely become a 50 footer.. looks good from a distance. There's too many small things in the rooms that take away from the whole thing. We had tiles coming loose, trim breaking, smells in the hallways, etc. Really do wish it would be better kept past the lobby l.
Stayed 1 night in Jul 2024

10/10 Excellent

Tika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Divine

Stayed 1 night in Jul 2024

8/10 Good

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel, Ottawa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great. My only negative feedback is that is was noisy: HVAC clicking and clacking through the vents woke me up a few times (it might have been loose baffles), you could hear lots of voices from the hallway, and car noises from the main road (no sound-proof windows??). But I would stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Van

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything is good except the AC is kind of noisy and annoying at night time. Location is convenient, free parking.
Stayed 3 nights in Jul 2024