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Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Body treatments, hot stone massages, deep-tissue massages
Lobby
Exterior
Lobby
Body treatments, hot stone massages, deep-tissue massages

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking included
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Kōena Spa
    4 min walk
  • Canadian War Museum
    8 min drive
  • Canadian Museum of History
    8 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    28 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

Suburban Gatineau hotel in Aylmer with a full-service spa
This smoke-free hotel features a full-service spa, a golf course, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Château Cartier Hotel & Resort, Ascend Hotel Collection offers 125 accommodations with laptop-compatible safes and safes. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa ($). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Château Cartier Hotel & Resort, Ascend Hotel Collection. During your stay, you're just a quick walk from Kōena Spa. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to hot stone massages, body treatments, or facials at Koena Spa ($)
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a golf course, a 24-hour gym, and golf lessons
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Kōena Spa and 8 minutes by car from Canadian War Museum
Château Cartier Hotel & Resort, Ascend Hotel Collection offers its guests a full-service spa, a golf course, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the luxury Château Cartier Hotel & Resort, Ascend Hotel Collection. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:00 AM.
Château Cartier Hotel & Resort, Ascend Hotel Collection has a restaurant on site.
Lounge Onō - This bistro overlooks the golf course and specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–10:00 AM: CAD 10.00-30.00 for adults and CAD 10.00-30.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Lounge Onō

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17997 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop-compatible safe
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults, and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number 517613, 2025-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 1004 reviews" "
Rating 8 - Good. 289 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Harald, Kirkland

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Unflexible. Two guests got covid and dindt come to the hotel. the hotel was not willing to compensate the prepaid stay in any way
Stayed 1 night in Sep 2024

2/10 Terrible

Matteo

Liked: Amenities
As parents of 2 young children, we decided to have a nice getaway at this Hotel which houses a beautiful SPA for 48 hours of total relaxation and recharge! Our experience was going very well until our very first morning (of a 2 night stay) where we were abruptly woken up at 7AM by excessive construction noise - metal grinding and hammering!!! As other parents may relate, we do not get to sleep in… Ever!!! So we said this year we’ll suffer 363 days and take 2 days to relax at this SPA / Hotel. After reaching out to Expedia who we booked with, they attempted to obtain a refund or compensation for our troubles and were not able to obtain any compassion (not even a simple apology) from the Hotel. We will never be back there and would strongly recommend against visiting this property as the customer service is extremely poor. Any kind of apology or some kind of accountability would be the decent thing to expect from a Hotel like this.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing couple’s getaway
Stayed 1 night in Sep 2024

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Gghu
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Comfortable but not luxurious
It's a nice hotel, that appearance to be high end when you are in the lobby, but the rooms need freshening up. I love the layout with all the space for 2 queens , separated with doors so friends can stay but have their own space. However, things like proper coffee mugs in the room instead of disposable would be nice and robes in the room.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is excellent as well as the service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Yves, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. As nice as the pictures. everything was fine
Stayed 2 nights in Sep 2024

8/10 Good

Jeannette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room looked clean when you walked in, but there was a lot of dust in the not so visable spots On the toilet, coffee maker, TV etc The air vent in the bathroom above the toilet was gross :( Could use better cleaning Beds were great !
Stayed 3 nights in Aug 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

4/10 Poor

Gaston

Dirty and old and not maintain
Stayed 1 night in Sep 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front staff has improved over the last few years. They were very attentive and addressed our needs in a satisfactory manner.
Stayed 2 nights in Aug 2024

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Bathroom had mouldy tiles , cracked sink,fawcet was in need of replacement, tub fawcet drips, door to bathroom was dirty, rest of the suite was ok
Stayed 2 nights in Aug 2024

4/10 Poor

Noah

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were grateful that the front desk tried to accommodate us by switching us to another room to be with family on the same floor. Unfortunately, the bathroom tile had some black grout which was a turnoff but overall we liked our room and the service was great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 4 nights in Aug 2024

10/10 Excellent

Hee Jun

Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great; enjoyed our visit
Stayed 1 night in Aug 2024

8/10 Good

Mabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean.
Stayed 1 night in Aug 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
The spa.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louise

Stayed 2 nights in Aug 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more parking options for people that stay there. Pay enough money for the stay and had search for parking because people that attend the spa take all the parking spots, please do better. Miigwetch
Stayed 2 nights in Aug 2024

8/10 Good

Faizan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more lighting in rooms. Needs more towels then 2 per executive suite room. Needs smart tv’s to be able to be used. The cable does not work… it’s okay for a stay but could be much better.
Stayed 1 night in Aug 2024

8/10 Good

Clément

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place , the bed was comfy .however, the room was too hot !
Stayed 1 night in Aug 2024