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Hotel Costaustralis

3.5 star property

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Photo gallery for Hotel Costaustralis

Meeting facility
Interior
Superior Triple Room, Sea View
Front of property
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Costanera
    ‪1 min walk‬
  • Puerto Natales Casino
    ‪5 min walk‬
  • Plaza de Armas
    ‪9 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, down duvets, in-room safe, laptop workspace

Standard Twin Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View

Superior Triple Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Sea View

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Twin Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds and 2 Large Twin Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View

Superior Double Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Costaustralis

Boardwalk/promenade hotel with free breakfast and a 24-hour business center
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, free use of bicycles, and concierge services.
Hotel Costaustralis offers 110 accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. LED televisions come with premium cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Costaustralis. During your stay, you're just a quick walk from Última Esperanza Fjord. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Última Esperanza Fjord and Costanera
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Costaustralis. Free self parking is available.

This 3.5-star Natales hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Costaustralis has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • On the boardwalk/promenade

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 282 out of 477 reviews
Rating 8 - Good. 125 out of 477 reviews
Rating 6 - Okay. 33 out of 477 reviews
Rating 4 - Poor. 16 out of 477 reviews
Rating 2 - Terrible. 21 out of 477 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very kind staff. Late checkout and great breakfast was appreciated. A bit overpriced
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Shyam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating for early check in. Great breakfast options. Awesome views. Overall, a great experience!
Stayed 1 night in Dec 2024

6/10 Okay

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are good, especially the ones with the mountain view. The exterior of the building needs updating.
Stayed 2 nights in Dec 2024

6/10 Okay

Shravan

Disliked: Staff & service
Location wise it is pretty good. The lobby is nice. Breakfast is the same everyday, no variety. Front desk staff do not go even slightly out of the way to help. They say follow the times per the T. A few minutes late and they denied box lunch for me. I had to scramble outside at 10pm to go and find food for next day. Staff didn’t even make an attempt to help. Secondly, the corridors were loud at night, you hear everything clearly into the room. There is no AC only a heater in the room. There are other things that are good though. Overall I would rate average.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views and Location!
TLDR; If it's your first time in Puerto Natales, I recommend staying here and plan on walking a few blocks to eat delicious food in town. Pros: - Beautiful + convenient location. Definitely get/request a water view. This is the best part of the hotel in my opinion. You can walk to town and get so much food in just 5min or less. - Has restaurant + bar and really nice lobby for lounging. Restaurant food was extremely average IMO, I'd just recommend going a few block away for fantastic food in town. - Free breakfast (I think this is hotel standard?), but overall wasn't fantastic. Did have fresh made omelettes which was the best part, but other was mostly different kinds of bread and spices (at least this is what I remember). - Your room will be cleaned every day unless you request otherwise. - Staff speaks great English, easy to communicate. (small) Cons: - Room amenities/service wise is relatively basic. No AC (gas heater if needed) - no fan in the room, we requested one as the only air flow is from the main window and we didn't want to have mosquitos come in at night, but they did not have a fan. That night was uncomfortably warm, but the next day we were able to leave the window open to cool the room down without the fear of bugs. It's *usually* *very* windy, so you can get insanely good airflow by opening the window. - We also requested kleenex/facial tissues which they did not have either. We were able to go to a supermarket and get some the next day.
View from our room 320!
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on the shore of Ultima Esperanza Fjord in Puerto Natales, both a destination in itself, a way station for adventures in Chilean Patagonia, and the launching point for flying to Antarctica.
Stayed 1 night in Nov 2024

10/10 Excellent

wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It locates by the seafront and tourist attractions waterfront. Some rooms have great views of the waterfront and the mountains.
Stayed 1 night in Dec 2024

8/10 Good

Matilde Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to shops . The room was warm that I have to open the window but too noisy with cars passing through!
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel located along the waterfront. The lobby bar and restaurant are very nice and make for a great place to unwind after the day. The breakfast was top notch. Our room was spacious with beautiful views. The staff were very friendly and helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Cameron

Stayed 3 nights in Nov 2024

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can, get a room with a sea view!! It is worth the extra cost and it is spectacular, unless you are a light sleeper and bothered by cars and trucks driving by. I had a number of issues which the front desk staff worked hard to resolve and make me happy and i appreciated their efforts. High marks for friendliness and helpfulness. Reservations responses, on the other hand, were non-existant and unhelpful. The breakfast is complete and good. Nothing to write home about.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jiayu

Stayed 1 night in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente vista hacia el canal y las montañas nevadas, cercano a la zona de restaurantes y tiendas
Stayed 2 nights in Oct 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with awesome landscaping views!
Stayed 1 night in Nov 2024

8/10 Good

paulina, Cabo San Lucas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very convenient!
Stayed 2 nights in Oct 2024

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Classical style hotel in front of lake
Stayed 3 nights in Oct 2024

8/10 Good

Lela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall. Staff was very friendly and helpful. Street noise was the only real issue.
Stayed 3 nights in Oct 2024

8/10 Good

Lynda

Convenient location within easy walking distance to restaurants, tour operators and shopping. Hotel interior nicely updated, staff informative and helpful. Guest voices and suitcase wheeling echo through the floor hallways due to hard floor surfaces and nothing to dampen the noise. Dining room chairs need replacing or repair to prevent wobbling like a rocking chair when sat upon. In the lounge use the couches, small chairs are uncomfortable. Bar service in lounge will only serve what is on the limited bar menu, declining requests to make a basic highball.
Stayed 2 nights in Oct 2024

8/10 Good

Roxy

Stayed 3 nights in Oct 2024

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent stuff. Good customer service
Stayed 3 nights in Oct 2024

10/10 Excellent

Rolando

Stayed 2 nights in Sep 2024

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024