Hotel Costaustralis

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Costaustralis

Meeting facility
Front of property
Front of property
View from property
Superior Double Room, Sea View

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Última Esperanza Fjord
    1 min walk
  • Costanera
    1 min walk
  • History Museum
    5 min walk
  • Puerto Natales (PNT-Teniente J. Gallardo)
    9 min drive

Room options

Standard Twin Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Superior Triple Room, Sea View

  • 34 sq m
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

Superior Twin Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Superior Double Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About this property

Hotel Costaustralis

Boardwalk/promenade hotel with free breakfast and a 24-hour business center
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, free use of bicycles, and concierge services.
Hotel Costaustralis offers 110 accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. LED televisions come with premium cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Costaustralis. During your stay, you're just a quick walk from Última Esperanza Fjord. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Última Esperanza Fjord and Costanera
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Costaustralis. Free self parking is available.

This 3.5-star Natales hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Costaustralis has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Free bike hire

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Costaustralis

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 257 out of 433 reviews" "
Rating 8 - Good. 115 out of 433 reviews" "
Rating 6 - Okay. 28 out of 433 reviews" "
Rating 4 - Poor. 16 out of 433 reviews" "
Rating 2 - Terrible. 17 out of 433 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back!
Lovely hotel, great location.
Stayed 2 nights in Jul 2024

2/10 Terrible

Denys

Stayed 2 nights in Jul 2024

10/10 Excellent

Christos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated and warm room! Nice lake view!
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super customer service, great stay :)
Staff went above and beyond for us during our stay, they even re-arranged our dates last minute when our flight was cancelled without any hassle and made sure we got breakfast before our early morning departure for our Torres del Paine tour. Breakfast was delicious with lots of fruit, bread and egg options. Our room was so cosy and comfortable with incredible ocean and mountain views. Highly recommend :)
Stayed 2 nights in May 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. The only complaint is that the beds were a little soft, but that is a personal preference.
Stayed 3 nights in May 2024

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in every way. Staff incredibly helpful and kind.
Stayed 3 nights in May 2024

10/10 Excellent

Buck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality stay. Best location and view.
Stayed 2 nights in May 2024

10/10 Excellent

Julio

Stayed 1 night in Apr 2024

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Real nice, friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Staff & service, amenities
Very poor customer service. Latam cancelled our flight and the hotel refused to do a refund. They have ignored contact through expedia for two weeks and finally said no refund. I wouldn't recommend booking here. Property manager avoided contact with exedia. The latam flight cancellation was beyond my control and I was not able to make my reservation. I did contact the hotel as soon as I knew of the flight cancellation. I went to the hotel in person to also explain and they give you the run around about how expedia must do the cancellation but in fact they are responsible and just ignor expedias attempts of contact. I was told in writing a cancellation refund would be processed. I guess since people live so far away, they can just treat people like this.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Felicia

Travelled with family
Liked: Staff & service
nice property perfect location
Stayed 1 night in Apr 2024

10/10 Excellent

Aumpika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable property
Nice clean, cosy and comfortable hotel. The room we had was a bit small. The standard rooms have parking lot views. However, the Mountain View rooms have stunning snow capped Andes views. The hotel is overlooking the lake and Andes mountains. Location is very close to the central Plaza the Armas, restaurants and super makets. Breakfast is mainly cold, with cold cuts, cheese, bread, cookies, cornflakes etc. The hot breakfast option is to get an omelette freshly made. Staff and friendly and courteous. The hotel is very beautiful and clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too hot for me but...
This place is nice and comfy generally speaking. The staff, except one front desk agent, were a bit stiff and timid, like it was their first day on the job. Not a big deal just different from the mostly exceptional and friendly service by every single other place or person we've run into so far in Chile. The down side of this hotel is it can be hot as hell, we literally had to have maintenance turn the heat off completely in our room and the bar and restaurant areas were to hot to spend much time in. Very weird. Overall a good experience but too much heat and stiff employees would send me elsewhere next time. Chile has such a high level of customer service why not take advantage.
Stayed 2 nights in Mar 2024

8/10 Good

Ningsheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with friendly and helpful staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location.
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Alaknarayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good view, safe & sound
Stayed 2 nights in Mar 2024