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"Overall very good quality and service and flexible for the traveller including pick up and drop off and 24 hours amenities. Food excellent and served ... " More
8 Jan 2024 by Natasha
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
8 Jan 2024 by Natasha
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
12 Jan 2022 by Natasha
Dear Robert. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Natasha Mwangi Rooms Division Manager
25 Jan 2020 by Natasha
Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
7 Jul 2019 by Natasha
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I appreciate your diverse observations as it is through your valued criticism that we target problem areas for continuous improvement. I make a sincere apology for the disappointment in arrival experience not being to your expectation . I have discussed your observations with concerned colleagues for continued improvement . I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,
17 Dec 2018 by Natasha
Dear Harm Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,
5 Oct 2022 by Natasha Mwangi
Dear Monique,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager
24 May 2021 by Natasha
Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
25 Feb 2019 by Natasha
Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
Four Points By Sheraton Nairobi Airport offers its guests a full-service spa, a health club, and a steam room. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 16577 square feet (1540 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Four Points By Sheraton Nairobi Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Nairobi hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Free self parking
Four Points By Sheraton Nairobi Airport offers 172 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. 42-inch LED televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hairdryers and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Four Points By Sheraton Nairobi Airport has 2 restaurants on site.
24-hour room service is available.
Recreational amenities at the hotel include a health club, a steam room and a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Four Points By Sheraton Nairobi Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
