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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
3 outdoor pools
Sayab Governor Suite - King
Restaurant
Itza Plunge Pool Suite - King | View from room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Calle 20 s/n, Mérida, YUC, 97302
  • Plaza Galerias Mall
    6 min drive
  • The Harbor Lifestyle Mall
    6 min drive
  • Yucatán Golf Club
    6 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    28 min drive
VIP Access
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Room options

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

  • 189 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

  • 129 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

  • 89 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (1002)
The price is €406
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Fiesta Americana - Merida

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Colonial hotel with 2 restaurants and 3 outdoor pools
2 restaurants, 3 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with premium satellite channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 3 treatment rooms. Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hacienda Xcanatun, Angsana Heritage Collection. During your stay, you'll be close to La Isla Mérida Cabo Norte. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include 2 restaurants, a swim-up bar, and a poolside bar
  • Breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to facials, body scrubs, or body treatments at Angsana Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 6 minutes by car from Yucatán Siglo XXI Convention Center and 7 minutes from Paseo de Montejo
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hacienda Xcanatun, Angsana Heritage Collection offers its guests 3 outdoor swimming pools and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hacienda Xcanatun, Angsana Heritage Collection. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This Colonial Mérida hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:00 AM to 11:30 AM.
Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–11:30 AM: USD 20-40 for adults and USD 20-40 for children
  • 2 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Fitness centre
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Mosquito nets
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free extra-futon mattress
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • First-run films
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda Xcanatun, Angsana Heritage Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 269 out of 336 reviews" "
Rating 8 - Good. 35 out of 336 reviews" "
Rating 6 - Okay. 13 out of 336 reviews" "
Rating 4 - Poor. 9 out of 336 reviews" "
Rating 2 - Terrible. 10 out of 336 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!!!!!!!!!!!!!! Loved the property it’s really beautiful our room was perfect. We had a plunge pool in the patio so it was perfect. We truly enjoyed our one night stay wish I would have booked for longer. The service at the restaurant was really nice. The server was really attentive and friendly. We did see a tarantula and snake but it’s part of the jungle. They did remove the tarantula that was on the stairs. It’s a gorgeous hacienda and not far from the city. Highly recommended this place it’s worth visiting. It’s really clean and the experience of the jungle is very nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had the privilege of staying at this hotel, but unfortunately, we were only able to stay for one night. If we had had more time, we would have stayed at least a week. The property is truly breathtaking, a real haven of beauty and serenity. Every detail is meticulously cared for with rare perfection, and the atmosphere is simply enchanting. The staff is also amazing, attentive, and exceptionally kind, making our stay absolutely unforgettable. I sincerely hope to return and extend this memorable experience. A big thank you to Anette for her exceptional service.
Stayed 1 night in Aug 2024

10/10 Excellent

Kacee, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re considering it, just book it. This place is wonderful. We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect. The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes. We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind. The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees. We were warned of construction noise before arrival. I was worried. Honestly, it was negligible. All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome. The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Katharina Viktoria Madeleine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the service staff.
Stayed 4 nights in Aug 2024

8/10 Good

Tanio

Liked: Cleanliness, staff & service, property conditions & facilities
Buena hacienda con mucha historia, ùnica cosa que no nos gusta es muchos mosquitos
Stayed 2 nights in Jul 2024

10/10 Excellent

SIMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and nice landscaping
Stayed 2 nights in Jul 2024

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hacienda and new rooms
Stayed 1 night in Jul 2024

10/10 Excellent

EFRAIN, DUVALL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive at every level our comfort was there number 1 priority.
Stayed 2 nights in Jul 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the quiet and singing birds were great the staff was amazing room was very clean shower was large bed wonderful was a little far from central downtown and airport
Stayed 4 nights in Jun 2024

10/10 Excellent

Sulema, Clint

Stayed 4 nights in Jun 2024

2/10 Terrible

Shauna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As soon as we arrived at the property I arrived with my two friends and the manager Annette checked us in and did not mention that I had booked only 1 adult and it would be extra charge for my other two friends to stay. The guy that helped us with our luggage to the room was very nice and drove us with our bags to our room. He explained how to work the lights and described all the extras in the room. Later that evening we kept hearing a clicking sound like a swinging hammock. The concierge came to the room and realized it was the lamps and was able to fix them from swinging. The next day I arrived at the pool at 3:00 and went to order a drink I wanted a spicy mocktail and he said he didn’t not have anything spicy available. So I ordered a daiquiri and he mentioned that the pool service would be closing at 5 even thought they are supposed to be open until 8, while at the pool I decided to walk to the spa before the closed around 3:30 to see about making a spa appointment. On the way the bartender chased me down to sign my tab even though I was coming back. When I arrived at the spa the said they didn’t have anything available and would be closing the following day due to the hurricane that was not supposed to hit until the day after. I went back to the pool at 4:50 and it looked like they were closing the bar up but, about 1 hour later another couple came and the bartender was bring them drinks after 5. The rooms are hot you can’t put the air lower than 24C the front desk

10/10 Excellent

Alma

Stayed 2 nights in Jun 2024

10/10 Excellent

Carlos, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and although we received an upgrade, we liked our original room better since it was an original Hacienda style room
Stayed 3 nights in Jun 2024

10/10 Excellent

Kenia Mitzue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Bertha

Stayed 1 night in May 2024

6/10 Okay

LENORE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.
Stayed 1 night in May 2024

4/10 Poor

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

adrian del

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They hebe preserved in very good condition this historic place , the swimming pool is outstanding
Stayed 2 nights in Mar 2024

4/10 Poor

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobrar una toalla por mancha ??? Que absurdos
La estancia muy agradable y los empleados muy buen servicio. Lo muy desagradable fue que me cobraron una toalla de manos que se manchó con ligeramente (eso dicen ellos) y es muy desagradable que después de 5 días y consumos altos en el hotel tengan el descaro de cobrar una toalla por una mancha Por cierto las toallas no son nuevas y no son las mejores pero es absurdo esa política Lastima porque la pasé muy bien excepto por ese incómodo momento. En todo mi historia de viajes jamás me había sucedido una cosa así Que mal por la cadena
Stayed 2 nights in Mar 2024

10/10 Excellent

Eugenia

Stayed 4 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the property. The staff is attentive and professional. The hacienda style renovation was impecable you truly feel your are living in a bygone era. The restaurant “Casa de Piedra” is a must visit if you are foodie.
Stayed 5 nights in Feb 2024

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and definitely will be back!
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent pool.
Stayed 3 nights in Feb 2024