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4.5 out of 5

"Great hotel. Real friendly staff. Very convenient as I was working in the building next door. " More

By a verified traveller on Sat 08 Sep 2018

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Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe City View Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Mountain View King Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Marco Polo Ortigas Manila. During your stay, you're just a quick walk from Robinsons Galleria Mall. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, massages or facials at Flow
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 13 minutes by foot from SM Megamall and a 4-minute drive from Greenhills Shopping Center
  • Airport shuttle service available for a fee

Marco Polo Ortigas Manila ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Marco Polo Ortigas Manila

Everyone (3) Couples (1) Family (1)
5 out of 5
Great hotel. Real friendly staff. Very convenient as I was working in the building next door.

Posted by , from London on 8 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by FrankReichenbach_GM

Dear Anit, Thank you for sharing your feedback. We hope you will visit us again soon--even for the quick cuppa during the busy days. Yours sincerely, Frank Reichenbach General Manager

4 out of 5

Five Star Stay

I was surprised on my arrival by a room upgrade. And what a room! It was lovely, meant I also had access to their Continental Club lounge and benefits. The downside was that the hotel's telephone system went down, so I had to leave my room to order room service and also to get help with my luggage on check out the next morning. The only other issue was that I was directed to a private function when I went looking for the Club lounge for cocktail hour. I eventually ended up in Vu's Bar, a nice bar in the hotel. Overall though, the staff were generally really professional and accommodating. Would definitely stay there again if on Manila, and certainly will make me want to check out Marco Polo hotels in other locations.

Posted by , from London on 25 Mar 2018

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Comment from Hotel Management

13 Apr 2018 by Frank Reichenbach

Dear Wendy,   Warm greetings from Marco Polo Ortigas Manila!   Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. Having you as our guest is our pleasure.   Again, thank you very much. Looking forward to welcoming you back again soon.   Yours sincerely, Frank Reichenbach General Manager

4 out of 5

Nice hotel

Very clean and modern hotel. It's walking distance to a shopping mall and there are a couple of restaurants at the back of the hotel. it's got a nice view of the city on the roof bar and lobby reception. Customer service is good but nothing special. They are friendly but compared to some other 5 star hotels in Manila this hotel is average. I ordered a drink at the lobby bar that took very long to make. The receptionist is not very observant as I checked in on my birthday. After asking for my ID when I checked in a simple birthday greeting would be great customer service.

Posted by , from London on 1 Mar 2017

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Comment from Hotel Management

4 Apr 2017 by Frank Reichenbach

Dear Rowena, Warm greetings from Marco Polo Ortigas Manila! Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you enjoyed your stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. I have noted your comments on the service at the lobby lounge. Apologies for the inconvenience that this have caused you. Rest assured that we will take a closer look into this for further improvements. Again, thank you very much. Looking forward to welcoming you back again soon. Yours sincerely, Frank Reichenbach General Manager

5 out of 5
Sehr nettes Personal, aufmerksam hilfsbereit und freundlich. VIU Rooftop Bar mit toller Aussicht

Posted by on 29 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Frank_ReichenbachGM

Thank you for posting your comments and five-star rating from your most recent visit to the Marco Polo Ortigas Manila. We look forward to welcoming you back again at the soonest time. Sincerely, Frank Reichenbach General Manager

Property Features

Marco Polo Ortigas Manila offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and meeting rooms are available. A sauna, spa services, and concierge services are also featured at the luxury Marco Polo Ortigas Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Pasig hotel is smoke free.

  • 1 building
  • 316 guestrooms or units
  • 45 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2014
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Manila Santa Mesa Station (8.2 km / 5.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Marco Polo Ortigas Manila offers 316 accommodations with iPod docking stations and a safe. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels and first-run films. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Pasig hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run films
  • Electric kettle
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Cucina – This restaurant serves breakfast, brunch, lunch and dinner.

Lung Hin – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Vu's – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Café Pronto – This café only serves light fare. Open daily.

Connect Lounge – This restaurant only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

Flow has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Marco Polo Ortigas Manila offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2100 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 7
  • Property is not currently implementing any enhanced cleaning measures
  • Children stay free
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1500 for adults and from PHP 750 for children
  • Airport shuttle fee: PHP 2800 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: PHP 2100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manila Ortigas
  • Marco Polo Manila
  • Marco Polo Manila Hotel
  • Marco Polo Manila Hotel Ortigas
  • Marco Polo Manila Ortigas
  • Marco Polo Ortigas
  • Marco Polo Ortigas Manila
  • Ortigas Manila
  • Ortigas Marco Polo
  • Marco Polo Ortigas Manila Metro Manila/Pasig, Philippines
  • Marco Polo Ortigas Manila Hotel Pasig
  • Marco Polo Ortigas Manila Hotel
  • Marco Polo Ortigas Manila Pasig
  • co Polo Ortigas Manila Pasig
  • Marco Polo Ortigas Manila Hotel
  • Marco Polo Ortigas Manila Pasig
  • Marco Polo Ortigas Manila Hotel Pasig

You should know

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • EarthCheck
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