I was in town, in Pokolbin, at 3:30pm, and the receptionist called and sent me extremely rude messages, threatening to cancel my reservation if I didn't arrive by 4 pm, as she had an appointment and couldn't wait for me. The description states that check-in is from 2 pm to 6 pm.
I rushed and managed to arrive exactly at 4 pm, and she greeted me very rudely, saying she had declined my card. I showed her that the app indicated payment was to be made at the hotel. She claimed that was never the case, being very abrupt and rude.
It was me, my girlfriend, and my elderly parents, who are 75 and 79 years old, and she was being rude and threatening to cancel the reservation, leaving us without a place to stay.
Our room had a small and old TV, and the air conditioning didn’t work.