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BYPILLOW The Citadel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BYPILLOW The Citadel

Double Room (Interior)
Exterior
Standard Double Room, 1 Double Bed
Reception
Triple Room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013
  • San Miguel Market
    1 min walk
  • Plaza de España - Princesa
    3 min walk
  • Plaza Mayor
    4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    28 min drive

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Interior)

Double Room (Interior)

Double Room (Interior)

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

Room

BYPILLOW Crosstown

Free WiFi
Air conditioning
Housekeeping
24/7 front desk
4.5 out of 5, Wonderful, (66)
The price is €241
for 1 night
includes taxes & fees
7 Dec - 8 Dec
BYPILLOW Crosstown

About this property

BYPILLOW The Citadel

Hostal in Madrid, a short walk to Plaza Mayor
Tour/ticket assistance and free WiFi in public areas are available at this hostal.
BYPILLOW The Citadel offers 10 air-conditioned accommodations with hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. This Madrid hostal provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at BYPILLOW The Citadel. During your stay, you're just a quick walk from Plaza Mayor. Features include free WiFi in public areas and a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance
  • Just a 4-minute walk from Plaza Mayor and 4 minutes by foot from Royal Palace of Madrid
  • Airport shuttle service available for a fee
BYPILLOW The Citadel offers its guests tour/ticket assistance and an elevator. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Free cots/infant beds

Conveniences

  • Lift

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 2:00 PM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 309 reviews" "
Rating 8 - Good. 100 out of 309 reviews" "
Rating 6 - Okay. 21 out of 309 reviews" "
Rating 4 - Poor. 10 out of 309 reviews" "
Rating 2 - Terrible. 9 out of 309 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tsubasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
Stayed 4 nights in Jun 2024

10/10 Excellent

Junming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Isamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Abdullah

Stayed 1 night in May 2024

10/10 Excellent

Krisy

Stayed 5 nights in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Stayed 3 nights in Apr 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Stayed 2 nights in Mar 2024

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024

8/10 Good

Leopoldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mintrue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.
Stayed 3 nights in Sep 2023

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little boutique hotel!
Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!
Stayed 2 nights in Sep 2023

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Stayed 2 nights in Sep 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Stayed 2 nights in May 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!! Just across mercado san miguel ! Great location
Stayed 3 nights in May 2023

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
Stayed 2 nights in May 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julie the receptionist was extremely helpful and friendly.
Stayed 1 night in May 2023