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Onefam Sungate

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Onefam Sungate

City view
Room, Mixed Dorm (1 bed in mixed dorm for 4 people)
Reception
Reception
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Calle del Carmen 16, Madrid, Madrid, 28013
  • Plaza de Callao
    2 min walk
  • Gran Via
    3 min walk
  • Puerta del Sol
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    29 min drive

Room options

View all photos for Basic Double Room, 1 Queen Bed, Shared Bathroom

Basic Double Room, 1 Queen Bed, Shared Bathroom

Basic Double Room, 1 Queen Bed, Shared Bathroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Twin Room, Shared Bathroom

Basic Twin Room, Shared Bathroom

Basic Twin Room, Shared Bathroom

  • Sleeps 2
  • 1 Large Twin Bed

Similar properties

Front of property

Modular Rooms Hotels

Free WiFi
Air conditioning
Laundry
Housekeeping
3.8 out of 5, Good, (60)
The price is €112
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Modular Rooms Hotels

About this property

Onefam Sungate

Hostel with a 24-hour front desk, a short walk to Gran Via
Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hostel. WiFi in public areas is free. Other amenities include a 24-hour front desk, a computer station, and tour/ticket assistance.
Onefam Sungate offers 17 accommodations with hair dryers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at Onefam Sungate, you're just a quick walk from Gran Via. Free WiFi in public areas, dry cleaning service, and concierge services are available.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute walk from Gran Via and 3 minutes by foot from Puerta del Sol
Onefam Sungate offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. Onefam Sungate also features laundry facilities, dry cleaning/laundry services, and a front-desk safe.

This Madrid hostel is smoke free.

Languages

Catalan, English, French, Hungarian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-site parking available (EUR 32 per day)

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Hairdryer
  • Shower
  • Towels

Food and drink

  • Shared kitchen access

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 32 per day
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Sungate One Hostel Madrid
Sungate One Hostel
Sungate One Madrid
Sungate One
Sungate One
Sungate One Hostel
Onefam Sungate Madrid
Onefam Sungate Hostel/Backpacker accommodation
Onefam Sungate Hostel/Backpacker accommodation Madrid

Onefam Sungate Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 176 reviews" "
Rating 8 - Good. 39 out of 176 reviews" "
Rating 6 - Okay. 9 out of 176 reviews" "
Rating 4 - Poor. 5 out of 176 reviews" "
Rating 2 - Terrible. 6 out of 176 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance
Stayed 2 nights in Jul 2022

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel. The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends! The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro. This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it. Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!
Stayed 3 nights in Apr 2022

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hostel environment Must try in Madrid Exactly in the city centre Very helpful staffs Worthy money
Stayed 2 nights in Mar 2022

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - Friendly staff - superb
Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.
Stayed 1 night in Jan 2022

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and staff
What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!
Stayed 2 nights in Nov 2021

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you're visiting Madrid!
Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!
Stayed 2 nights in Oct 2021

10/10 Excellent

Thiago

Stayed 5 nights in Jun 2021

4/10 Poor

S

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
not for me-but maybe for you!
overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.
Stayed 1 night in Sep 2020

4/10 Poor

S

Disliked: Cleanliness, property conditions & facilities, room comfort
No thanks
i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.
Stayed 5 nights in Sep 2020

10/10 Excellent

AYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good price.
Good price,friendly staff, clean, location. It was perfect!!
Stayed 2 nights in Aug 2020

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best Hostels out there
I had the most amazing time at Sungate. Wonderful staff who are very considerate of your needs. Super clean with all the amenities of home! Excellent showers, comfortable beds. Will stay again.
Stayed 12 nights in Sep 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located with lovely staff ready to party
Centrally locates hostel perfect for the young and adventurous. Make sure you bring earplugs.. it’s a boisterous party hostel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to metro rail and within walking distance of nearly all of the major sights to see. The staff is amazingly welcoming. The guest immediately feel as if they belong. This was one of the best experiences of my life. I was inspired by the stories and people I was able to interact with in this setting. They are respectful and they know how to have a good time.
Stayed 4 nights in Oct 2019

10/10 Excellent

Alon, Israel

Liked: Staff & service, amenities, property conditions & facilities
It was perfectly located around all the good stuff of Madrid. The place is in good condition and clean. Very pleasant to be in. My room was actually with a window to the main street which means a lot of noise all the time. Also no Air Conditioner. So that means either really hot and suffocating but quiet, or open the window, get air, but noisy. Luckily my earplugs worked well... Showers could be better though, some shower heads were partly broken or the stream was just really weak which is kinda frustrating. Other than that, the place was great. Staff was amazing. The hostel does a good job in making everyone feel welcome and has activities that help you connect and get to know other people. I came in really early in the morning after a long night bus and Luke was amazing helping my settle in even though it was officially before check in time (the bed was available, so he just checked me in). There were waffles for breakfast and churros. Dinner is home-made everyday for everyone.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Location is second to none!
The location is superb, right in the center of pedestrian shopping area, so convenient. The hostel has no lift/elevator and reception is located at 2nd floor and rooms are at 3rd, I was lucky the receptionists are so kind helping me with my luggage. There's no breakfast but they provide free dinner instead, I didn't try though because I went with a full day tour to Segovia. Lockers does not come with a lock so you need your own padlock or buy from reception. Also hostel does not provide towels, no free shower gel or shampoo, but you can also buy from the reception. The bathrooms are not so clean and people left their used shampoo bottles and towels in the bathroom.
Stayed 2 nights in Jun 2019

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrific friendly staff and great location. nice to not have a bunk bed!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and people to meet.
Perfect central location with friendly staff and outgoing guests. Easy to meet people traveling solo or simply wanting to meet new people.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel was the best part of my trip to spain, the staff is very friendly and attentive, the rooms are comfortable, and spacious, if you are traveling alone you get to make friends because of all the free activities they do with the guests. People from all ages get together for picnics and dinners, or day trips to Segovia and Toledo. The rooms are clean and so are the bathrooms, that are very private for shared bathrooms in a hostel. I’d definitely recommend this place and stay again in any of the hostel one hostels
Stayed 6 nights in Apr 2019

8/10 Good

Tom, El Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lockers a little more safe, maybe a different type of lock, in general it was great. 1 of ten I give 8.5-9. I would stay always here. A little noisy because they are so friendly and still midnight night talking . Location I give them a 10. Perfect!!.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest staff, clean but call ahead 4 groups
I stayed at Sungate one for 3 nights in April. Overall its a good hostel but I do think they are somethings to note about staying here.Most importantly they do book large high school groups into the hostel and that completely changes the hostel's vibes. I found the staff to be a bit curt and flustered when such large groups took over the hostel and it didn't feel as welcoming. I mostly just stayed in my room at those times. However overall the staff is sooooo nice/helpful and Angel is really an amazing manager the staff themselves is on the younger side some probably only 2 years out of high school so combined with the high school groups the hostel could feel very young at times. I don't have anything against young adults but its something to note if you want to party hard that it may get a bit awkward when the hostel's crowd can't even legally drink yet.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, nice actives planned, really cool and helpful crowd
Stayed 1 night in Mar 2019