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Petit Palace Arenal

3-star property
Calle del Arenal, 16, Madrid, Madrid (01) 562 1066
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4.2 out of 5
Very good!
See all 13 ebookers Reviews

"Staff are kind and very helpful. Location is very central. " More

By a verified traveller on Mon 28 Mar 2022

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Petit Palace Arenal. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Joy Madrid and Plaza de las Descalzas
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Petit Palace Arenal ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Petit Palace Arenal

Everyone (5) Couples (2) Business (1) Family (3) Friends (2)
5 out of 5
Staff are kind and very helpful. Location is very central.

Posted by on 28 Mar 2022

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Comment from Hotel Management

30 Mar 2022 by Vicente Álvarez - Experience Manager

Dear Ms. Cherrylyn, Thank you for taking a few minutes to share your experience. We are glad that you enjoyed your stay in Madrid and that our location, buffet breakfast and the service received helped it so. We would love to welcome you again soon. Best Regards, Vicente Álvarez - Experience Manager.

5 out of 5

Posted by on 10 Jan 2022

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5 out of 5
Really nice Hotel. Helpful Reception staff and lovely breakfast. Nothing was to much trouble. A little noisy on the Friday and Saturday nights, but to be expected as it is a busy street and our room was at the front of the hotel. Would use this hotel again as it is so handy and lovely and clean.

Posted by on 12 Apr 2018

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Comment from Hotel Management

13 Apr 2018 by Vicente Álvarez || Front Desk Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vicente Álvarez || Jefe de recepción / Front Desk Manager

4 out of 5

Comfortable hotel in excellent location

Pros: Comfortable; an excellent location
Cons: The shower took a long time before warm water started to flow. However, that could be down to the design of the whole building.
Very well situated in the heart of Madrid. The room was a decent size and had all we needed. Wifi easy to connect and worked well. All staff that we had contact with were pleasant. On our last day we left our cases at the hotel after checking out. When we came back to collect them we were helped by a member of staff who had already finished his shift and was leaving for home.

Posted by , from Coventry, UK on 29 Aug 2017

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Comment from Hotel Management

6 Sep 2017 by Javier Martín | Front Desk Manager

Dear Richard, Thank you for taking the time to share your review. We hope to see you in the near future and thank you for your excellent rating! Javier Martín | Front Desk Manager

5 out of 5

great hotel

hotel was perfect i had stayed in the other petit palace in sol and thought this is what i booked. this was a bit further down but still perfect, fab location. i requested a front room and got it , disco facing so bit noisy but your in a busy vibrant city so noise expected, spanish go out very late. breakfast room lovely and loads to choose from hot and cold, got a bit busy at main time but still plenty of food. location ideal couldn't get any more central. would stay again the price was great for 3 nights with breakfast.

Posted by on 1 Feb 2012

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4 out of 5
Xxx

Posted by on 22 Apr 2022

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Comment from Hotel Management

6 May 2022 by Vicente Álvarez - Experience Manager

Dear Cornelia, Thank you for your rating. We are glad that you enjoyed your stay in Madrid. Thank you very much for your trust, we will be happy to see you again soon! Best regards, Vicente Álvarez || Experience Manager Petit Palace Arenal

4 out of 5

Posted by on 14 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Vicente Álvarez || Experience Manager PPArenal

Dear partner, Thank you very much for your feedback and your great rating!! We hope that you enjoyed your stay with us and that the location and the treatment received helped it so. We would love to welcome you again. Best regards, Vicente Álvarez || Experience Manager - Petit Palace Arenal

5 out of 5
Nice Hotel close to downtown. it is perfect for a few days to recover.

Posted by , from Switzerland on 25 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Vicente Álvarez || Front Desk Manager

Dear Raffaele, Thank you for your feedback!! We are glad that the treatment received and our location pleased you. We would love to welcome you again soon. Best regards, Vicente Álvarez || Front Desk Manager

3 out of 5

Hotel für City-Trip

Da wir bloss 3 Tage in Madrif waren und sehr selten im Hotel waren, hat dieses Hotel genügt. Das Morgenessen war gut. Das Personal war freundlich und hilfsbereit

Posted by on 23 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Vicente Álvarez || Front Desk Manager

Sehr geehrter Kunde, Wir sind froh, dass Sie einen schönen Aufenthalt bei uns hatten und dass das Frühstück und die Lage es so gut gemacht haben. Wir würden Sie gerne bald wieder besuchen. Freundliche Grüße, Vicente Álvarez

4 out of 5

Stedentrip

Prima in hart van centrum. Schoon, betaalbaar. Enigszins rumoerig aan de straat-zijde. Airco aan en ramen dicht. Niet erg comfortabel, maar te doen.

Posted by on 4 Sep 2015

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About the Petit Palace Arenal

Location Calle del Arenal, 16, Madrid, Madrid 28013

Property Features

Petit Palace Arenal offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi and wired Internet. Petit Palace Arenal also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). This 3-star Madrid hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Principe Pio Station (2.1 km / 1.3 mi)
  • Metro station: Sol Station (0.3 km / 0.2 mi)

Room Amenities

Petit Palace Arenal offers 68 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 14 for children
  • Nearby parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Petit Palace Opera Hotel Madrid
  • Petit Palace Arenal Hotel
  • Petit Palace Arenal Hotel Madrid
  • Petit Palace Arenal Madrid
  • High Tech Petit Palace Arenal Hotel Madrid
  • Petit Palace Opera Hotel
  • Petit Palace Opera Madrid
  • Petit Palace Opera
  • Petit Palace Arenal Hotel
  • Petit Palace Arenal Madrid
  • Petit Palace Arenal Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.