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Petit Palace Alcalá

4.0 star property

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Photo gallery for Petit Palace Alcalá

Lobby sitting area
Lobby sitting area
Meeting facility
Interior
Daily buffet breakfast (EUR 16 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Breakfast available

Explore the area

Map
Calle Virgen de los Peligros, 2, Madrid, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪4 min walk‬
  • Plaza de Santa Ana
    ‪5 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 20.0 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, blackout curtains

Standard Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds and 1 Twin Bunk Bed

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About this property

Petit Palace Alcalá

Hotel with a 24-hour front desk, steps from Casino de Madrid
Free use of bicycles, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Petit Palace Alcalá offers 58 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with digital channels.

Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the helpful staff at Petit Palace Alcalá. During your stay, you're just a quick walk from Gran Via. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the breakfast and the location
  • Steps from Casino de Madrid and Sala Alcala 31
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Petit Palace Alcalá offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi and wired Internet. Petit Palace Alcalá also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 16 for adults and EUR 16 for children
  • Room service available

Things to do

  • Free bike hire

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 16 for children
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property offers central heating or air conditioning, depending on the season.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Property is also known as

Petit Palace Alcala Torre Hotel Madrid
Petit Palace Alcala Torre Madrid
Hotel Petit Palace Alcalá Madrid
Petit Palace Alcalá Madrid
Petit Palace Alcalá
Petit Palace Alcalá Hotel Madrid
Hotel Petit Palace Alcalá Torre Madrid
Hotel Petit Palace Alcalá Torre
Petit Palace Alcalá Torre Madrid
Petit Palace Alcalá Torre
Petit Palace Alcalá Hotel
Hotel Petit Palace Alcalá
Petit Palace Alcalá Hotel
Petit Palace Alcalá Madrid
Petit Palace Alcalá Hotel Madrid

Petit Palace Alcalá Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 350 out of 830 reviews
Rating 8 - Good. 314 out of 830 reviews
Rating 6 - Okay. 98 out of 830 reviews
Rating 4 - Poor. 43 out of 830 reviews
Rating 2 - Terrible. 25 out of 830 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

melanie jazmin

Stayed 2 nights in Jul 2023

10/10 Excellent

Jose, Myrtle Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location!
Stayed 1 night in Sep 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 2 nights in Jul 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente hotel en corazon del centro de Madrid, todo lo tienes a 5 minutos caminando, restaurantes, plazas, tiendas, etc
Stayed 4 nights in Jun 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late due and the staff was very accommodating. Breakfast was excellent.
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 5 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL hotel all around!!!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in an excellent location. If you can gave a softer oillow will be great....
Stayed 2 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, within walking distance of most attractions and metro is a stones throw away Very helpful staff, breakfast served in lovely room and good choice and quality Rooms quite spacious but very warm
Stayed 3 nights in Apr 2024

10/10 Excellent

Erik Garita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing was great regarding the price
Stayed 1 night in Apr 2024

10/10 Excellent

Bradley, Denfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great views of the city from the top floors. Sound proof windows in big rooms. Amazing breakfast room.
Stayed 3 nights in Apr 2024

6/10 Okay

Sreenivas

Liked: Cleanliness, staff & service
Property is an ideal location and all the touristy places are close by. It might be bit expensive because of the location. Even the family room was tiny with a bunk bed for kids
Stayed 1 night in Apr 2024

4/10 Poor

aleassa

Travelled with partner
Disliked: Property conditions & facilities
Rooms were smaller than advertised, overall no reachable outlets. Thermostat had the option to lower temp but it didn’t work, room was so stuffy we had to leave the windows open the whole time. It states 4 star on Expedia but closer to a 2 star in my opinion. Location was good though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, amenities
Overall good experience
Stayed 3 nights in Mar 2024

10/10 Excellent

Yamilet, JuanaDiaz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. The church next door is breathtaking, close to lots of lovely things. Staff very friendly and very helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Jorge

Disliked: Property conditions & facilities, room comfort
Uncomfortable
Stayed 1 night in Dec 2023

8/10 Good

Rolf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel petit Madrid
My room was close to the room where the cleaning personel was and they where giving a lot of noise in the morning. Not possible to sleep long.
Stayed 2 nights in Dec 2023

4/10 Poor

Julio C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Raquel

Disliked: Property conditions & facilities, room comfort
Unacceptable. Outdated .
This property was a total disappointment. We were 3 couples traveling together. All 3 room were unacceptable. One of the major things is this property claims to have air conditioning and when we went to complain to front desk, clerk yelled at 3 groups of people THERE IS NO AIR CONDITIONING IN TBIS HOTEL .( yet they claim they do ) The first room that was offered to me was was smelly to the point I thought someone had just used the bathroom. Later I found out some other guest had same problem . I was then offered another room that did not smell , but for this luxury I had to pay an extra 15.00 per night . When I was given 2nd room , I went to take a shower at 11:40 pm and the shower did not work , so I was given a key to another room so I had to go to front desk so I could pick up another key so I could shower. . I would not stay in this property if it was given to me for free .
Stayed 3 nights in Nov 2023

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Great service, friendly staff and breakfast was worth.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to the Prado, Retiro Park, Plaza Mayor, Mercado de San Miguel and Palacio Real. The staff was very kind and helpful. Breakfast buffet was fantastic—fresh fruit and juices.
Stayed 2 nights in Nov 2023