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4.6 out of 5

"Clean hotel, spacious rooms in very central location " More

By a verified traveller on Tue 26 Nov 2019

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Standard Twin Room (with extra bed)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, 1 Double Bed (Inner View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the shopping around Intelier Palacio de San Martín. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from Gran Via and 6 minutes on foot from Plaza Mayor
  • Local-area shuttle service available for a fee

Intelier Palacio de San Martín ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Intelier Palacio de San Martín

Everyone (5) Couples (2) Family (1)
5 out of 5
Clean hotel, spacious rooms in very central location

Posted by on 26 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Manager response

Dear anonymous, Thank you for leaving your nice comments about the hotel. We are delighted that you will enjoy the location, we just want the customer to be at ease. We look forward to receiving you again soon.

3 out of 5

Posted by on 28 Dec 2023

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Comment from Hotel Management

18 Jan 2024 by Manager reponse

Dear Tanja, Thank you for your ratings. Kind regards

5 out of 5
Perfekte lage vom hotel für einen städtetripp Sehr schönes hotel, grosse zimmer sehr freundliches und hilfsbereites personal

Posted by on 7 Nov 2023

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Comment from Hotel Management

8 Nov 2023 by Manager reponse

Dear Melina, We appreciate your positive review about your stay at our establishment. We hope we can welcome you again at any of our hotels very soon.Yours sincerely

5 out of 5
Super Hotel

Posted by on 27 Apr 2023

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Comment from Hotel Management

3 May 2023 by Manager reponse

Dear Danijela, Thank you for sharing your experience at our hotel with other travelers. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

5 out of 5

Posted by on 17 Apr 2023

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Comment from Hotel Management

8 May 2023 by Manager reponse

Dear Arlinda, thank you for your ratings. Kind regards

5 out of 5

Posted by on 22 Feb 2023

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Comment from Hotel Management

17 Apr 2023 by Manager reponse

Thank you Tayfun for your ratings

5 out of 5

Posted by on 22 Aug 2022

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5 out of 5
All good

Posted by on 16 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by Manager response

Dear Juan, Thank you for placing your trust in us. We are sure you enjoyed your stay with us so we will be happy to welcome you again. A cordial greeting

5 out of 5

Posted by on 24 Nov 2021

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3 out of 5
im 1. Zimmer war der W-lan sehr sehr schwach, man konnte sich nicht mal verbinden. Als ich zum wiederholten mal reklamiert habe und ein Zimmerwechsel vorgeschlagen habe, habe ich anderes Zimmer erhalten. Das war dann vom W-lan her sehr gut, jedoch war (denke Ich) eine oder mehrere Waschmaschinen in der nähe. Das haben wir dann oft gehört. Die Zimmer waren sehr gepflegt.

Posted by on 19 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Manager response

Dear anonymous, Thank you for your wonderful comments and know that any inconvenience was resolved as quickly as possible. Feel free to return to any of our intur hotels. A cordial greeting.

About the Hotel Intur Palacio San Martin

Location Plaza San Martin, 5, Madrid, Madrid 28013

Property Features

Intelier Palacio de San Martín offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 6 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (2.3 km / 1.4 mi)
  • Metro station: Callao Station (0.3 km / 0.2 mi)
  • Property shuttles: Area shuttle

Room Amenities

Intelier Palacio de San Martín offers 94 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.

Intelier Palacio de San Martín has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.50 for adults and from EUR 20.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Intur
  • Hotel Intur Palacio
  • Hotel Intur Palacio San Martin
  • Hotel Palacio San Martin
  • Hotel Palacio San Martin Intur
  • Intur Palacio San Martin
  • Intur Palacio San Martin Hotel
  • Palacio Intur San Martin
  • Palacio San Martin
  • Palacio San Martin Intur
  • Intur Palacio San Martin Hotel Madrid
  • Hotel Intur Palacio San Martin Madrid
  • Intur Palacio San Martin Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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