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CoolRooms Palacio de Atocha

4.0 star property
VIP Access

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Photo gallery for CoolRooms Palacio de Atocha

Terrace/patio
Signature Suite
Outdoor pool, pool loungers
Property entrance
Suite

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Laundry

Explore the area

Map
Calle de Atocha 34, Madrid, Madrid, 28012
  • Plaza de Santa Ana
    ‪2 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite

Suite

Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 95 sq m
  • Sleeps 3
  • 1 King Bed

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Deluxe Double Room

Deluxe Double Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

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Junior Suite

Junior Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, 2 Bathrooms

Superior Suite, 2 Bedrooms, 2 Bathrooms

Superior Suite, 2 Bedrooms, 2 Bathrooms

  • 100 sq m
  • Sleeps 4
  • 2 King Beds

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Reception

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4.9 out of 5, Exceptional, (2105)
The price is €261
for 1 room
includes taxes & fees
2 Mar - 3 Mar
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About this property

CoolRooms Palacio de Atocha

Victorian Madrid hotel in Madrid Centro with a 24-hour front desk
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
CoolRooms Palacio de Atocha offers 35 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
CoolRooms Palacio de Atocha's great location gets high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have good things to say about the accommodations for the spaciousness and nice bathrooms
  • Steps from Plaza de Santa Ana and 5 minutes by foot from Puerta del Sol
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at CoolRooms Palacio de Atocha. Parking is available for a fee.

This Victorian Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.
CoolRooms Palacio de Atocha has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 32 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: EUR 35 for adults and EUR 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Couples treatment room(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: EUR 32 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
CoolRooms Palacio de Atocha offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CoolRooms Atocha Hotel Madrid
CoolRooms Atocha Hotel
Hotel CoolRooms Atocha Madrid
CoolRooms Atocha Madrid
CoolRooms Atocha
Hotel Hotel CoolRooms Atocha Madrid
Madrid Hotel CoolRooms Atocha Hotel
Hotel Hotel CoolRooms Atocha
Hotel CoolRooms Atocha
CoolRooms Palacio de Atocha Hotel
CoolRooms Palacio de Atocha Madrid
CoolRooms Palacio de Atocha Hotel Madrid

CoolRooms Palacio de Atocha Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 749 out of 830 reviews
Rating 8 - Good. 67 out of 830 reviews
Rating 6 - Okay. 6 out of 830 reviews
Rating 4 - Poor. 4 out of 830 reviews
Rating 2 - Terrible. 4 out of 830 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. Very unique. The valet service was amazing. The check-in was outstanding. The room was arguably our favourite room during our tour of Portugal and Spain. The restaurant was really special. We look forward to returning.
Stayed 1 night in Nov 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Service exceptional by every metric. Every single contact with hotel staff was always perfect. So rare these days. Rooms claim to be soundproofed, but from my suite I could hear chatter and laughter and music from the restaurant, and walking from the floor above. Considering things as a whole, however, this place is 10/10.
Stayed 3 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff is iutstanding and commendable. Every interaction from check in to check out was exemplary. Kudos for the attentive service and focus on ensuring the best client experience. My wife and I wished our stay was longer so we can continue enjoying the experience
Stayed 1 night in Nov 2024

10/10 Excellent

Ever

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent and the staff is the best.
Stayed 3 nights in Nov 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Palácio de Atocha. This is a charming historical building. Upon arrival we were greeted by a very friendly staff. Our room was spacious with a very nice bathroom. The bed and bedding was very comfortable. The breakfast was very nice too.
Stayed 2 nights in Nov 2024

10/10 Excellent

Samar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CoolRooms was amazing - one of the best hotels I’ve ever stayed in. Rooms are huge and the amenities amazing for the price. Staff is incredible - special shout out to Chris at the valet - incredibly helpful. Food was excellent also. Will definitely be back!
Stayed 3 nights in Oct 2024

10/10 Excellent

Lenyr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was from the late 1800s, but refurbished and beautifully re-done and maintained. The staff were very attentive and nice. The room was extremely spacious and had nice amenities. (stocked mini fridge and very nice sparkling wine and chocolate when we arrived!). The bed was large and very comfortable and clean. The room was off the street, so fairly quiet. We would definitely stay there again, and recommend this place to anyone staying in Madrid.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jihad

Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay - the hotel is perfect in almost every single way. The only real negative was that the AC was turned off in October during a heat wave - we had to sleep with the windows open which were facing a noisy street.
Stayed 3 nights in Oct 2024

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nakisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was really good , I highly recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

lin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Tricia, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights at the end of a two week vacation in Spain. The property is beautiful and located in a busy and funky area of Madrid. It is within walking distance of bakeries, restaurants, shopping, the Plaza Mayor, Puerta del Sol and many other attractions. It is a 10-15 minute walk to the Prado museum and Retiro park. The staff were friendly and helpful. The room was elegant, spacious and extremely clean. The bathroom is huge and is basically the same size as the room. The amenities in the room are top notch - nespresso pods, tea, filtered water, high quality hair dryer and bath products. The ladies who clean the rooms are friendly and do an excellent job. The welcome note and turndown service is a nice touch. My only minor concern is that there wasn’t an iron and ironing board in the room. We took public transportation so didn’t have to worry about parking. The area is extremely busy and finding parking and driving in the area would be a challenge for most people unfamiliar with Madrid. We are happy that we ended our vacation here. It is an elegant and luxurious boutique hotel. We will be back!
Stayed 2 nights in Oct 2024

10/10 Excellent

MaryPaul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Madrid.
We stayed at Cool Rooms Palacio de Atocha for our last three nights before going home after our European vacation. The service was impeccable, food delicious, and location great. We were in a beautiful suite with a comfortable bed and large bathroom. It was palatial! We stayed in mid-October, so room comfort was difficult to control because the hotel had switched off the air conditioning for the season. With temperatures in the upper 70’s during the day, the only way to cool the room was to open the windows. That worked out because the evenings were so cool. We would definitely recommend Cool Rooms Palacio de Atocha.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeremie M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

10/10 Excellent

Ali, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Marijo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay in Madrid! Everything about this property was delightful! From the helpful, friendly, courteous doorman and front desk staff, to the spacious & beautifully decorated room and pool area. Communication prior to arrival & arranging transportation was seamless. We arrived around 9:30 am exhausted from our overnight flight & the staff greeted us by name & said “we’ve been awaiting your arrival!” Easy walking distance to many restaurants and attractions. Everyone was friendly, helpful & spot on for dinner reservations. Would happily stay here again!
Stayed 3 nights in Oct 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good except the room was vecold, around 18C or so…was wearing coats in the room…had to have them turn on heat and it took some time to heat up.
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip to Madrid was undoubtedly made better by our stay here. Every apsect of the hotel was with excellent service and the room itself was carefully thought about. We were thoroughly taken care of by the staff. The location could not been more perfect for walkable distances, everything was no more than 10 minutes and a underground station is minutes away. Our only regret was that we had to leave.
Stayed 3 nights in Sep 2024

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel experience- location, room size, and the kind and accommodating staff. It was excellent all around!
Stayed 6 nights in Sep 2024

10/10 Excellent

Lori Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. All the staff were so nice and helpful. Our room was the biggest room I’ve ever had in Europe and the room had everything you would need during your stay including a flat iron for your hair. They brought us several gifts for the room during our stay. It was very conveniently located to the city center. I definitely loved our stay and would recommend this hotel.
Stayed 5 nights in Sep 2024

10/10 Excellent

Santa

Stayed 2 nights in Sep 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gorgeous property with well appointed rooms. Updated and trendy European design. Amazingly helpful and friendly staff. Cris was particularly good in giving tips on where to go/eat. Lovely breakfast too.
Stayed 4 nights in Sep 2024