Great location in the center of Madrid. Small, but very comfortable room, comfortable bed. Heater and AC, TV with channels in English, small fridge with cold drinks. Very clean, towels changed daily. Thin walls, so your peace and quiet depends on your next door neighbors, which is quite usual and common.
Very pleasant and helpful hotel owners, but one of their staff certainly could be more civilized and helpful, and less loud.
If her statement that the couch in the common area cannot be.used by guests, because the common area is only for luggage storage is correct, then it is very strange. The rooms are dark and have no comfortablevsitting. The couch and the common area are much more pleasant