See all properties

Eurostars Plaza Mayor

4.0 star property

Choose dates to view prices

Photo gallery for Eurostars Plaza Mayor

Lobby
Minibar, in-room safe, desk, laptop workspace
Bar (on property)
Porch
Superior Double Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle Doctor Cortezo 10, Madrid, Madrid, 28047
  • Plaza de Santa Ana
    ‪4 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Large Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

Similar properties

Rooftop pool

Hotel Emperador

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (1474)
The price is €243
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Hotel Emperador

About this property

Eurostars Plaza Mayor

Hotel with a rooftop terrace, a short walk to Puerta del Sol
This smoke-free hotel features a bar/lounge, a rooftop terrace, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning. Housekeeping is available on request.
Eurostars Plaza Mayor offers 92 accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Eurostars Plaza Mayor. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a bar, and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 5-minute walk from Puerta del Sol and 6 minutes by foot from Plaza Mayor
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Eurostars Plaza Mayor.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 15 for adults and EUR 15 for children
  • 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Eurostars Hotel Plaza Mayor
Eurostars Hotel Plaza Mayor Madrid
Eurostars Plaza Mayor
Eurostars Plaza Mayor Madrid
Hotel Eurostars Plaza Mayor
Hotel Mayor
Hotel Plaza Mayor
Plaza Mayor
Plaza Mayor Hotel
Eurostars Plaza Mayor Hotel
Eurostars Hotel Plaza Mayor
Eurostars Plaza Mayor Madrid
Eurostars Plaza Mayor Hotel Madrid

Eurostars Plaza Mayor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 1000 reviews
Rating 8 - Good. 397 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GLORIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, very professional and helpful with anything we needed. Location is great 👍
Stayed 2 nights in Oct 2024

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Some rooms a bit dark especially lower floors.
Stayed 4 nights in Oct 2024

10/10 Excellent

David, HOLLYWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel ; very clean and good service .
Stayed 5 nights in Oct 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's conveniently located around 2 metro stations, lots of dining options and shops around.
Stayed 2 nights in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm going to be absolutely straight; I just spent 25 days all over Spain. Stayed in 7 hotels; 5 of the 7 were Eurostars hotels. It could be the culture of the hotel chain or the Spanish culture itself, but the experience in the Eurostars hotels was second to none.
Stayed 4 nights in Oct 2024

4/10 Poor

Oswaldo

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Not comfortable
I would personally not stay at this hotel unless there was no other option. It looks great on the outside very nice lobby however the room is extremely uncomfortable, the beds are hard as a rock they’re cheap, no pillow top you can feel the springs but worst of all is the climate control you have a Thermostat that is unlike a Thermostat I’ve ever seen you cannot control the Temperature of the room if it’s too cold you have to turn the unit off when you get hot you have to wake up and turn the unit on I brought this to the attention of the front desk and they said oh well that’s our system that’s how it works and we tell you that when you check in, no they didn’t tell me that when I checked in. To add insult to injury I asked for a thicker pillow and what they brought me was a nasty old pillow and I only realized that when I felt really uncomfortable sleeping that night they had two pillowcases over an original dingy yellow pillow that they tried to disguise with two new pillowcases. The hotel is in a good location but like I said earlier there are a lot better options and hotels that take your comfort seriously. Unfortunately a lot of the hotels in Europe don’t compare to a standard room in the United States. Their mattresses are cheap and it doesn’t seem like they changed them very often.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very comfortable and well situated hotel. Comfortable bed, clean room and very quiet at night. Good water pressure in shower. Breakfast was great! Good gluten free options. Great front desk service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nicely appointed and well situated in the heart of Madrid. The staff was very friendly and helpful.
Stayed 7 nights in Oct 2024

8/10 Good

Brad

Stayed 3 nights in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion.
Stayed 1 night in Oct 2024

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice rooms
Stayed 3 nights in Oct 2024

8/10 Good

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice and peacefull.
Stayed 2 nights in Jul 2024

8/10 Good

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In spite of the hotel name of Plaza Mayor, it was a bit of a hike into the Plaza Mayor. That being said, the hotel was centrally located and most attractions were within walking distance. The rooms and bathrooms were spacious and the beds were comfortable. The available options on the TV was quite limited, however. There was no CNN International, for example. And one thing that really bugged us was that many of the buttons on the remote did not work, which made navigating the channels rather tedious. That was annoying. We also thought the hotel was way overpriced.
Stayed 1 night in Oct 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice locations, few steps frolm Plaza Mayor
Stayed 5 nights in Sep 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay would recommend.
Great stay at the hotel. The room was clean and decorated well. Kettle and coffee available. Unfortunately no English breakfast tea or milk. Start getting to breakfast early otherwise they don't replenish stock. Breakfast finished at 11 and we went down at 10 and anything that had run out wasn't replaced so there were a few things we couldn't have.
Stayed 1 night in Sep 2024

4/10 Poor

Jesper

Business traveller
Disliked: Amenities, property conditions & facilities
I recently stayed at this centrally located hotel, which is within walking distance of major attractions. The staff was friendly and helpful, the overall experience fell short of basics you would expect from a 4* hotel, especially for the €250 per night as a Platinum Hotels.com customer. The carpark beneath the hotel is convenient but expensive, it doesn't belong to the hotel to be fair. Unfortunately, the hotel had several issues: The hallways were dark, the lift was out of order, and I found ants in my bathroom. Accessing the garage was also problematic, with no lights, forcing me to use my phone’s torch. For the price, the hotel did not meet expectations at all.
Stayed 2 nights in Sep 2024

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and understanding.
Stayed 5 nights in Sep 2024

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
None
Stayed 3 nights in Sep 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a night
Hotel was fine for the price point. Air conditioning was lackluster.
Stayed 1 night in Sep 2024

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
it was very clean but didnt like the location,,
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

MA CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Darlene

Liked: Cleanliness
Stayed 6 nights in Aug 2024