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Hotel Paradis

4-star property
15, avenue du Paradis, Lourdes, Hautes-Pyrenees (01) 562 1066
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3.3 out of 5
See all 8 ebookers Reviews

"Some of the reception staff was rude and needs coaching on customer services. " More

By a verified traveller on Tue 13 Aug 2019

Points Of Interest

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Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Quadruple Room (2 adultes et 2 enfants)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Triple Room (2 adultes and 1 enfant)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hotel Paradis, you're just a quick walk from Basilica of the Immaculate Conception. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a conference centre
  • On-site recreation includes a playground
  • Within a 10-minute walk of Château Fort Pyrenean Museum and Stations of the Cross
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee

Hotel Paradis ratings based on 8 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Paradis

Everyone (6)
3 out of 5
Some of the reception staff was rude and needs coaching on customer services.

Posted by on 13 Aug 2019

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Comment from Hotel Management

16 Aug 2019 by LJ

Dear Sir, Thank you to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

3 out of 5

Nice enough hotel

The hotel is very conveniently situated ; the bus from the airport stops directly opposite the hotel and picks you up at the same place on the way back. The fare is only €2. The hotel is a short walk away from the Grotto and the main religious sites. It is clean but rather dated. The room was comfortable and has air conditioning. The staff at the hotel are, however, very helpful and polite. The buffet breakfast is served between 7-9 am and cost €11. I would highly recommend booking it! I enjoyed my stay at the hotel Paradise and wouldn’t hesitate to book it again in the future.

Posted by , from London on 28 Jul 2018

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Comment from Hotel Management

30 Jul 2018 by l. Jeanson

Dear Iwona, Thank you very much to have taken time to leave us a positive comment on our establishment. We are happy to have allowed you to have a pleasant stay to the Hotel Paradis and we hope to see you again very soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

2 out of 5

Disappointed

Basic rooms dirty furniture no facilities for the disabled, rooms not the ones advertised.no air vent in the bathroom, poor quality shower and some reception staff were rude.

Posted by on 5 Sep 2017

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Comment from Hotel Management

7 Sep 2017 by LJ

Hello Thank you very much to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

3 out of 5

No fridge and tea making facilities in the room.

Cons: It would be nice if there at least a fridge in the room, especially during the hot summer months. otherwise its a nice hotel, away from the noisy and
Ideal location. Very friendly and english speaking staffs

Posted by , from London on 29 Aug 2017

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Comment from Hotel Management

4 Sep 2017 by laetitia J

Hello Alan, Thank you very much to have taken time to leave us a comment on our establishment. We are sensitive to your remarks which let us be going to take into account for the improvement of our service. For information, kettle is on request at the reception. We hope to see you soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

3 out of 5
Für ein Nacht ist es gegangen! Aber für 4 stern hab ich noch bisschen mehr erwartet

Posted by on 11 Jul 2023

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4 out of 5
hotel bon qualitée et confort propre et bien située proche du centre ville personnel accueillant

Posted by , from paris on 11 May 2018

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Comment from Hotel Management

16 May 2018 by L. Jeanson

Bonjour Monsieur, Merci beaucoup d'avoir pris le temps de nous laisser un commentaire positif sur notre établissement. Nous sommes heureux de vous avoir permis de passer un agréable séjour à l'Hôtel Paradis et nous espérons vous revoir très prochainement pour un nouveau séjour. Concernant la salle de bain n'hésitez pas lors de votre prochain séjour à demander une chambre avec une douche si cela est plus facile pour vous. Bien cordialement, L'équipe de l'Hôtel Paradis à Lourdes

4 out of 5

Nice hôtel with parking

Good staff Good Room Just miss à miroir in the room, there is one in the bathroom but notre in the room

Posted by , from france on 23 Aug 2017

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Comment from Hotel Management

28 Aug 2017 by L. Jeanson

Hello Thank you very much to have taken time to leave us a positive comment on our establishment. We are happy to have allowed you to have a pleasant stay to the Hotel Paradis and we hope to see you again very soon for a new stay. Sincerely, The team of the Hotel Paradis in Lourdes

4 out of 5

Hotel proche de la grotte, facile d’accès

Pros: l'accueil / le calme, sa position
Cons: sans
Location: A aller au sanctuaire
Très bon accueil, efficacité du personnel. Prix raisonnable pour le petit déjeuner. Garage privé

Posted by , from Bordeaux on 16 Sep 2016

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Comment from Hotel Management

4 Oct 2016 by la Direction - Hôtel Paradis Lourdes

Bonjour Merci beaucoup d'avoir pris le temps de nous laisser un commentaire positif sur notre établissement. Nous sommes heureux de vous avoir permis de passer un agréable séjour à l'Hôtel Paradis et nous espérons vous revoir très prochainement pour un nouveau séjour. Bien cordialement, L'équipe de l'Hôtel Paradis à Lourdes

About the Hotel Paradis

Location 15, avenue du Paradis, Lourdes, Hautes-Pyrenees 65100

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2691 square feet (250 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Paradis. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lourdes hotel.

  • 298 guestrooms or units
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Built in 1992
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Lourdes Station (3 km / 1.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Paradis offers 298 accommodations with a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Television
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Hotel Paradis has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 15

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Pets cannot be left unattended Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 7 for children
  • Uncovered self-parking fee: EUR 14 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Paradis Lourdes
  • Paradis Lourdes
  • Paradis Hotel Lourdes
  • Paradis Lourdes
  • Hotel Paradis Hotel
  • Hotel Paradis Lourdes
  • Hotel Paradis Hotel Lourdes

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.