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4.6 out of 5

"A highlight of the stay was the staff. We found the staff very welcoming and helpful from check in to suggestions on places to see during our stay to ... " More

By a verified traveller on Wed 17 Jul 2024

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Suite, Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, Marina View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Pestana Cidadela Cascais - Pousada & Art District's great location gets high marks from our customers. During your stay, you're just a quick walk from Santa Marta Lighthouse Museum. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.

  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Taberna da Praca
  • Take a swim in the indoor and outdoor pools
  • Indulge with manicures and pedicures, body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Santa Marta Lighthouse Museum and Condes de Castro Guimaraes Museum
  • Cats and dogs welcome for a fee (restrictions apply)

Pestana Cidadela Cascais - Pousada & Art District ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pestana Cidadela Cascais - Pousada & Art District

Everyone (5) Couples (5) Family (2) Other (1)
5 out of 5
A highlight of the stay was the staff. We found the staff very welcoming and helpful from check in to suggestions on places to see during our stay to help with restaurants reservations to breakfast. They are a credit to the hotel and Cascais.

Posted by on 17 Jul 2024

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5 out of 5
The location is excellent, the fact that it's open to the public can sometimes be an issue. The staff are actually too "helpful" it's not easy to have a quiet moment in the room

Posted by on 30 Aug 2023

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Comment from Hotel Management

25 Jan 2024 by Catarina Machado

Dear Mr. Pedro,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Cidadela Cascais

5 out of 5

Stunning hotel

This is one of the best hotels I have stayed in. It is in a perfect position in Cascais. The staff are wonderful and make you feel like an individual rather than a number. Food in the restaurant was very good with many different options rather than just a standard meal. Two members of staff stood out - Marisa and Felipe - they went that extra mile to make you feel welcome and comfortable. I was very lucky to be given a perfect room, my special requests were very kindly met which was much appreciated.

Posted by on 3 Apr 2016

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5 out of 5
Service war top.

Posted by on 23 Oct 2021

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Comment from Hotel Management

6 Nov 2021 by ARM

Dear Mr. Karl, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais and we look forward to welcoming you again soon. Best regards, Ana Rita Moura Guest Service Manager

4 out of 5

Posted by on 14 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Marta Esteves | Guest Services Manager

Dear Guest Thank you for your feedback. We will be pleased to welcome you back. Kind regards

4 out of 5

Posted by on 23 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by João Flosa | Hotel Assistant Manager

Dear Guest, Thank you for your feedback. Regards

5 out of 5
très belle réalisation dans la citadelle et fait avec beaucoup de gout

Posted by on 12 Mar 2019

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Comment from Hotel Management

17 Mar 2019 by João Flosa | Hotel Assistant Manager

Dear Guest, Thank you for sharing your thoughts with us about your experience, will be pleased to welcome you here again. Regards

4 out of 5

Great Location - Great Hotel

Pros: Location and friendly staff.
Cons: Two beds put together were not so comfi for a couple. Hotel is huge therefore and it takes a Long way to get to the pool or the the bar.
Location: Close to the City Center and to the Restaurants and bars.
The Location of this Hotel is the best. You are very close to the City Center, where you can find all the Restaurants and bars. At the same time it is quiet at night. Breakfast is amazing. Just the Restaurant is too small. It was always full of People. Hotel is huge therefore it takes a Long way to get to the pool or the the bar. At the same time it is so big that you dont always get in the way with other Hotel guests.

Posted by on 15 Aug 2017

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Comment from Hotel Management

17 Aug 2017 by José Carlos Fernandes

Dear Client Thank you for sharing your opinion about our location and for your kind comments about our friendly staff. Kind regards José Carlos Fernandes Hotel Manager

4 out of 5
Es war toll, sehr gutes Preis/Leistung Verhältniss

Posted by on 6 Jun 2017

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Comment from Hotel Management

29 Jun 2017 by José Carlos Fernandes

Dear Anonymous, Thank you for sharing with us your feedback, would be a pleasure to receive you again. Kind regards José Carlos Fernandes Hotel Manager

5 out of 5

Prachtig ambiance

Super hotel, want na een vertraagde vlucht een mooie upgrade van de kamer.

Posted by on 20 Aug 2015

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About the Pestana Cidadela Cascais - Pousada & Art District

Location Fortaleza Da Cidadela, Av. D. Carlos I, Cascais, 2750-310

Property Features

Pestana Cidadela Cascais - Pousada & Art District offers its guests a full-service spa, a marina, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An outdoor pool, a health club, and a sauna are also featured at the eco-certified Pestana Cidadela Cascais - Pousada & Art District. This 5-star Cascais pousada is smoke free.

  • 126 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2012
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cascais Station (1.5 km / 0.9 mi)

Room Amenities

Pestana Cidadela Cascais - Pousada & Art District offers 126 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Taberna da Praca – This restaurant specialises in Portuguese cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting).

Lobby Bar – This lobby lounge only serves light fare.

24-hour room service is available.

Nearby Activities

A marina and a health club are featured at the pousada. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

Children aged under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the pousada's full-service spa. Services include facials, body treatments and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • No cots (infant beds) available
  • Property registry number - 4609
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per day (984 ft away)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pousada Cascais Cidadela Historic Art District
  • Pousada Cascais Cidadela Historic Hotel & Art District
  • Pousada Cidadela Historic Art District
  • Pousada Cidadela Historic Hotel & Art District
  • Pestana Cidadela Cascais Pousada Art District Hotel
  • Pestana Cidadela Pousada Art District Hotel
  • Pestana Cidadela Cascais Pousada Art District
  • Pestana Cidadela Pousada Art District Hotel
  • Pestana Cidadela Cascais Pousada Art District
  • Pestana Cidadela Pousada Art District
  • Pestana Cidadela Cascais - Pousada & Art District Cascais
  • Pestana Cidadela Cascais Pousada Art District Hotel
  • Pousada de Cascais Cidadela Historic Hotel Art District
  • Pestana Cidadela Art District
  • Pestana Cidadela Cascais Pousada Art District
  • Pestana Cidadela Cascais - Pousada & Art District Cascais

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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