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Eurostars Universal Lisboa

5.0 star property
VIP Access

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Photo gallery for Eurostars Universal Lisboa

Outdoor pool, pool loungers
Exterior
Rooftop terrace
Bar (on property)
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Lisbon Casino
    ‪3 min walk‬
  • Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Lisbon Oceanarium
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room Single Use

Hypo-allergenic bedding, minibar, desk, laptop workspace

Double Room Single Use

  • 23 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, River View

  • 23 sq m
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Suite

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Locke de Santa Joana

  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (495)
The price is €160
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Locke de Santa Joana

About this property

Eurostars Universal Lisboa

Luxury hotel with a fitness center connected to a rail/subway station in Lisbon
An outdoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of the helpful staff at Eurostars Universal Lisboa. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Vasco da Gama Shopping Centre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute walk from Lisbon Casino and 5 minutes by foot from Vasco da Gama Shopping Centre
  • Airport pick-up shuttle service available for a fee
Eurostars Universal Lisboa offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Eurostars Universal Lisboa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lisbon hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 20 per night)
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Eurostars Universal Lisboa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9908

We should mention

  • The seasonal pool will open March 01 and close October 31.

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 740 out of 1045 reviews
Rating 8 - Good. 162 out of 1045 reviews
Rating 6 - Okay. 75 out of 1045 reviews
Rating 4 - Poor. 30 out of 1045 reviews
Rating 2 - Terrible. 38 out of 1045 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
In general just ok. Restaurant was good. Bed ok. Wellness are did not worked
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Adriana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great experience. The young men at the desk- Diego, Thiago and Digho, were so kind and accommodating. I would return here again and again when I'm Lisbon.
Stayed 1 night in Nov 2024

10/10 Excellent

Adetunji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for Web Summit.
Stayed 3 nights in Nov 2024

8/10 Good

Nancy

Stayed 4 nights in Oct 2024

4/10 Poor

Andrei

Business traveller
Liked: Cleanliness, property conditions & facilities
Very average hotel, expected better considering 5*
I arrived with electric car, and in advance I asked if they do have charger and if I would be able to charge. They confirmed that yes, there's a charger which is available. Upon my arrival, the charger was not working. "Some issue with the connection between the charger and the station" they said. Come on, if you offer it — make sure it works! My bed was creaky and pillows not very comfortable. The room and the bathroom was clean. However I had to ask twice for the shower head to be fixed/replaced in my room as it was broken. Minibar refilled only once during my stay. Breakfast was good however. Quick and good selection. Coffee is bad. Also I was trying to shorter my stay by 1 night, a month in advance, but they refused. A bit soulless hotel. Maybe good for shorter business trips.
Stayed 4 nights in Nov 2024

10/10 Excellent

Candace

Stayed 2 nights in Oct 2024

10/10 Excellent

Sandeep

Stayed 4 nights in Oct 2024

10/10 Excellent

Fabrizio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 5 nights in Nov 2024

10/10 Excellent

Eligio Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel experience
It was an excellent hotel experience nice service friendly staff and excellent location for our stay close to airport and train station. Bed was fantastic conferrable and sturdy would most defiantly stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

aye, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness
Stayed 4 nights in Nov 2024

10/10 Excellent

Mary Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room and every person working there is an asset to the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all fine for us.
Stayed 1 night in Oct 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisbon
Very convenient to the airport and train station. Lots of shopping close by.
Stayed 1 night in Oct 2024

10/10 Excellent

Tanananisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way that i never mentioned my birthday and i came back to the room to a bottle of wine and cake!! They realky take care of tge people staying there.
Stayed 6 nights in Oct 2024

10/10 Excellent

ADELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good transport links
Fantastic stay in Lisbon, very convenient to Oriente Station and MEO arena. We got the 728 bus from right outside the hotel into the main part of Lisbon. Room was good size, modern and clean, free water replenished each day and huge big bed making it a very comfortable stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

karen, Ferndale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close enough to uber from airport, walkable to restaurants and shopping. Great customer service, getting us into a room way before check in.
Stayed 1 night in Oct 2024

10/10 Excellent

Mr M P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very helpful!
Stayed 7 nights in Aug 2024

10/10 Excellent

aidan

Stayed 1 night in Sep 2024

8/10 Good

Silberio

Travelled with partner
Liked: Cleanliness, amenities
Great place to stay centrally located however A bit noisy stayed on the 13th floor and could hear construction and all the traffic down at street level. Light sleeper here, so this was an issue. Now property is nice but attention to detail and follow-up lacking. Used the gym in a daily basis, No water cooler was empty, no towels large or small to dry off or wipe equipment. But know there we towels available since the hamper was full. Floors were soaking wet. Not a deal braker but know this may be an issue. Amazing front desk young ladies extremely helpful at check in.
Stayed 3 nights in Oct 2024