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Eurostars Universal Lisboa

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Eurostars Universal Lisboa

Outdoor pool, pool loungers
Property amenity
Exterior
Rooftop terrace
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Lisbon Casino
    ‪3 min walk‬
  • Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Lisbon Oceanarium
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room Single Use

Hypo-allergenic bedding, minibar, desk, laptop workspace

Double Room Single Use

  • 23 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room

  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, River View

  • 23 sq m
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Suite

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Eurostars Universal Lisboa

Luxury hotel with a fitness center connected to a rail/subway station in Lisbon
An outdoor pool, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of the helpful staff at Eurostars Universal Lisboa. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Lisbon Oceanarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the location
  • Just a 3-minute walk from Lisbon Casino and 5 minutes by foot from Vasco da Gama Shopping Centre
  • Airport pick-up shuttle service available for a fee
Eurostars Universal Lisboa offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Eurostars Universal Lisboa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lisbon hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 20 per night)
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Eurostars Universal Lisboa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Property Registration Number 9908

We should mention

  • The seasonal pool will open March 01 and close October 31.

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 725 out of 1023 reviews" "
Rating 8 - Good. 157 out of 1023 reviews" "
Rating 6 - Okay. 74 out of 1023 reviews" "
Rating 4 - Poor. 29 out of 1023 reviews" "
Rating 2 - Terrible. 38 out of 1023 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean. Beware of the construction happening all around the hotel, can be loud at times.
Stayed 6 nights in Oct 2024

10/10 Excellent

Samuel

Stayed 4 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the area, the amenities, and the front desk staff! The front desk staff were extremely helpful and kind! Thank you so much
Stayed 5 nights in Oct 2024

8/10 Good

Tony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
IGTM 2024
2 day stay for an expo. Expensive hotel and not including breakfast. Well located to expo and train station
Stayed 2 nights in Oct 2024

10/10 Excellent

R C

Stayed 2 nights in Oct 2024

10/10 Excellent

Leigh, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff had genuine care. Top notch facility.
Stayed 1 night in Oct 2024

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel! Unfortunate that the pool is not heated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nicolas, College Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, near Oriente train station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and friendly! The breakfast was incredible, beautifully displayed. They also gave me a very sweet birthday treat which was very touching!
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 3 nights in Sep 2024

10/10 Excellent

pitram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Helpful and friendly staff. Wonderful breakfast.
Stayed 4 nights in Aug 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - not sure I would rebook
Lovely hotel, great rooftop pool/bar but disappointed as rooftop bar closed in the evening. May be weather related as late in the season. Room very noisy and relatively small, despite paying over £200 p/n. Train track behind, crane next to the window and airport runway approx 3 km away but planes constantly passing by and I could hear them land. Breakfast great! Didn’t eat any other meals there. Had to get the bus in to Lisbon town centre. Easy to do (728), and takes 20 mins).
Stayed 3 nights in Oct 2024

10/10 Excellent

EMEKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and exceptional service.
Stayed 3 nights in Oct 2024

8/10 Good

Lee-Amy

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great staff very accommodating
Stayed 2 nights in Oct 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/c limit
All good A/c has a limit which is not cold enough for our preference
Stayed 2 nights in Sep 2024

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is lovely but loud. The bed was squeaky
Stayed 1 night in Oct 2024

10/10 Excellent

jesse

Stayed 2 nights in Sep 2024

10/10 Excellent

Susan, Ridgefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near the metro
Stayed 1 night in Sep 2024

10/10 Excellent

Alex

Travelled with family
Liked: Amenities
Very nice hotel. Very clean. Close to the shopping mall and the train station. People are very nice!
Stayed 4 nights in Oct 2024

10/10 Excellent

Astrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very clean,good location 5 min walk to Oriente metro station,lovely restaurants round,reception and the bar perfect,the only issue it’s the noise from the train in the morning
Stayed 3 nights in Sep 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay in a quality Hotel
Great stay at a great price , spotlessly clean everywhere , good location just outside lisbon by a great shopping Mall Staff exellant and all round fabtastic stay and would certainly reccomned
Stayed 4 nights in Sep 2024

8/10 Good

Rebecca, Cleveland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel , comfortable rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Emma j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024