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3.7 out of 5

"Really enjoyed our stay at Casa Luna. The room was clean, spacious with the best bathroom we had during our trip and the comfiest bed. Try and get an ... " More

By Amy Burchell on Mon 01 Jul 2013

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Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Casa Luna Hotel & Spa's great location. During your stay, you're just a quick walk from Costa Rica Chocolate Tour. Free breakfast, free self-parking and a free manager's reception are available.

  • Free full breakfast served daily
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at Luna Grill Restaurant
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Treat yourself to massages, reflexology or body treatments at Luna Spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent and helicopter/aeroplane tours
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute drive from La Fortuna Waterfall and 6 minutes from Puentes Colgantes del Arenal
  • Airport shuttle service available for a fee

Casa Luna Hotel & Spa ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Casa Luna Hotel & Spa

Everyone (1) Couples (2)
4 out of 5

Comfort with Volcanic Views

Really enjoyed our stay at Casa Luna. The room was clean, spacious with the best bathroom we had during our trip and the comfiest bed. Try and get an upstairs room as the views of the Arenal Volcano will be better from the balcony. Nice pool. Breakfast was buffet style and OK but not as good as in other places in Costa Rica, and the restaurant was quite expensive with limited veggie options. The staff were helpful, if a little clinical at times. I picked this place as I thought it would be walking distance from town - it is, but it's a good 30-40 min walk and I wouldn't do it at night. The Hotel is however within walking distance of the La Fortuna Waterfall which we really enjoyed (a pleasant walk past farms and then LOTS of steps down into the valley, but great to swim in the jungle!).

Posted by on 1 Jul 2013

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3 out of 5
Personal freundlich aber nicht super aufmerksam. Zimmer sehr ringhörig. Viele Gruppen. Schöne Poolanlage und Umgebung.

Posted by on 22 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Casa Luna Hotel & Spa

Gracias por su comentario vamos a compartirlo con nuestro equipo de servicio al cliente para que sean tomados en cuenta

4 out of 5
Charmant hôtel tranquille avec un très beau parc où l’on peut observer divers oiseaux. Les jacuzzi dans la verdure, presque individuels, sont spécialement à mentionner. Points négatifs: la qualité du déjeuner. Les jus de fruits sont dilués et artificiels et il n’y a pas de café espresso à moins de payer un supplément!

Posted by on 14 Jan 2019

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Property Features

Casa Luna Hotel & Spa offers its guests a full-service spa, 4 hot tubs, an outdoor pool, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. You'll find a business centre on site. Spa services, a terrace, and multilingual staff are also featured at Casa Luna Hotel & Spa. You'll have access to the outdoor pool and health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This Colonial La Fortuna hotel is smoke free.

  • 42 guestrooms or units
  • 2 levels
  • 11 buildings
  • 2 bars or lounges
  • Built in 2007
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Luna Hotel & Spa offers 42 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:30 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Luna Grill Restaurant – Overlooking the garden, this restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Luna Bar & Coffee – Overlooking the garden, this wine bar specialises in international cuisine and serves brunch, lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Luna Wet Bar – This poolside cocktail bar specialises in American cuisine and serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 hot tubs are on site along with an outdoor pool. Other recreational amenities include a children's pool.

Children aged under 8 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Fishing on site
  • Game drive nearby
  • Safari nearby
  • Golfing nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hot springs nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Luna Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath and a hot tub. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are 5 hot springs open between 9:30 AM and 9:00 PM.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Number of hot springs - 5
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Hot tub in spa
  • Reflexology
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - 10 PM. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Casa Luna Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 6 AM
  • Front desk closes daily at 10 PM
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 65.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 45.00 (from 4 to 11 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 65
  • Christmas Day (25 December) Gala Dinner per child: USD 45 (from 4 to 11 years old)
  • New Year's Day (1 January) Gala Dinner per adult: USD 65
  • New Year's Day (1 January) Gala Dinner per child: USD 45 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (one-way)
  • Airport shuttle fee per child: USD 165 (from 2 to 12 years old)
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Luna
  • Casa Luna Fortuna
  • Casa Luna Hotel
  • Casa Luna Hotel Fortuna
  • Hotel Casa Luna
  • Luna Casa
  • Casa Luna Hotel & Spa Costa Rica/Arenal Volcano National Park
  • Casa Luna Hotel And Spa
  • Casa Luna Hotel La Fortuna De San Carlos
  • Casa Luna Hotel La Fortuna
  • Casa Luna La Fortuna
  • Casa Luna Hotel & Spa Hotel
  • Casa Luna Hotel & Spa La Fortuna
  • Casa Luna Hotel & Spa Hotel La Fortuna

You should know

  • Hot springs access available from 9:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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