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Alpen Roc

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alpen Roc

Indoor pool, pool loungers
Bar (on property)
Premium bedding, in-room safe, desk, soundproofing
Property grounds
Indoor spa tub

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
388 Route des Grandes Alpes, La Clusaz, Haute-Savoie, 74220
  • La Clusaz Ski Resort
    1 min walk
  • Cret du Merle Ski Lift
    4 min walk
  • Aravis Aquatic Park
    6 min walk
  • Geneva (GVA-Cointrin Intl.)
    71 min drive

Room options

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Premium bedding, in-room safe, desk, soundproofing

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Premium bedding, in-room safe, desk, soundproofing

Economy Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (lits Superposés)

Premium bedding, in-room safe, desk, soundproofing

Family Room (lits Superposés)

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room - free children (lits Superposés)

Premium bedding, in-room safe, desk, soundproofing

Family Room - free children (lits Superposés)

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

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About this property

Alpen Roc

Hotel with a sauna, steps from La Clusaz Ski Resort
This smoke-free hotel features an indoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a spa tub, and a business center.
Alpen Roc offers 107 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Alpen Roc, you're just a quick walk from La Clusaz Ski Resort. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a steam room, a sauna, and ski equipment rentals
  • Steps from La Clusaz Ski Resort and 4 minutes by foot from Cret du Merle Ski Lift
Alpen Roc offers its guests an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A terrace, a vending machine, and multilingual staff are also featured at Alpen Roc.

This 3-star La Clusaz hotel is smoke free.

Alpen Roc has a restaurant on site.
Room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 492 ft (EUR 17 per night)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski passes
  • Ski storage

Business services

  • Business centre
  • Conference space

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 4 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 17 per night (492 ft away)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Property Registration Number FR63 419 16559

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Alpen Roc
Best Western Alpen Roc
Best Western Alpen Roc Hotel
Best Western Alpen Roc Hotel La Clusaz
Best Western Alpen Roc La Clusaz
Best Western La Clusaz
La Clusaz Best Western
Alpen Roc Hotel La Clusaz
Alpen Roc Hotel
Alpen Roc La Clusaz
Alpen Roc Hotel
Alpen Roc La Clusaz
Alpen Roc Hotel La Clusaz

Alpen Roc Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 95 reviews" "
Rating 8 - Good. 37 out of 95 reviews" "
Rating 6 - Okay. 19 out of 95 reviews" "
Rating 4 - Poor. 5 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

5.4/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guillaume

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would happily stay again. Only issue was hot water not available at what i guess was peak time as everyone getting ready for dinner.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Very overpriced. Paid £550 per night B&B for a cramped, dark room. Reception area nice but the rest of the hotel is tired. Needs to rethink it's pricing.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bedrooms are tiny and need an update. Shockingly expensive for what you get.
Stayed 4 nights in Feb 2019

8/10 Good

robert

Liked: Cleanliness, staff & service
Room was small and would benefit from being decorated. The room size OK for one - but cramped when I was joined by my wife a few days after I arrived.
Stayed 4 nights in Mar 2018

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend break
Great hotel, friendly staff and lovely town. Not much to fault
Stayed 2 nights in Mar 2018

10/10 Excellent

Albina, UK Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very pleased with my stay. Very helpful staff, good food ref to breakfast , great facility options. Great location. Lots of complimentary options and services they offer. Defo recommend this hotel and will stay there again.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great hotel, modern inside but traditional chalet style outside. Great food, excellent staff, rooms snug, but good attention to detail i.e. Good lighting, piping hot water, controllable heat, separate toilet, hooks, chairs, space to put all your skiing stuff.
Stayed 4 nights in Feb 2018

8/10 Good

Paul, D

Liked: Cleanliness, room comfort
Great hotel in convenient position
This hotel offered everything we needed for a short ski trip. The accommodation was great and just a 5 minute walk from the nearest chairlift. Breakfast and evening meals were fantastic. I wouldn't hesitate to go back or recommend this hotel to others.

6/10 Okay

Hazel

Liked: Cleanliness, staff & service, room comfort
Convenient friendly hotel
Stay was good, staff friendly, breakfast was nice. Coffee, soft drinks and beer/wine available from machines and bar in evening. They had a large room for young children early evening. The only marr was very noisy with children running along corridors, stairs whilst parents were elsewhere or clattering around in rooms above. Banging on doors etc. Was sometimes less noisy in the full bar. Was easy access to town and skiing about 10 minute walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel ....needs updating !
the hotel is a 5 minute walk to the slopes (which isn't far but a bit tedious with ski boots on) Breakfast is continental ( apart from little hot sausages) Lots to choose from.Evening meal is a set menu, with 2 choices for starter and 2 for main. The kids only have 1 choice of starter and 1 main .But our son ( age 11) chose from the adult menu .... The menu was all in French, but there is one waitress (Lace, a very nice young lady) who is English and very very friendly and helpful .There is also a fantastic dessert buffet and cheese table .And a free bottle of wine with dinner .A nice warm welcome when you come in from the slopes is cake and fruit juice in the lobby and upstairs in the bar free coffee,tea,chocolate, coke and more cake .... With a roaring fire and the most spectacular view of the mountains ....... The rooms are adequate ..... There were 3 of us and the room had a double bed and bunk beds..... Lots of storage space and a seperate bathroom and toilet ......there is a radiator in the main room and 1 in the bathroom , they can both be self regulated, which is great for drying out wet ski wear .....the rooms are clean and cosy (feels like your in a log cabin) and they are cleaned every day ..... There is a small swimming pool with a sauna,steam room and jacuzzi .... Very welcoming at the end of the day ..... Towels are supplied from behind the reception ...... You can also store your skies/ snowboards in an area designated to your room.....

10/10 Excellent

NS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Alpen rocks!
Enjoyable stay at the start of 2013. The staff very very helpful with anything we need, more towels for the pool area, directions, etc , breakfast was good, and parking was not too far. I would stay again. Only downside is that its a bit of walk (5mins) to the ski slopes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Saffia

Travelled with family
Liked: Staff & service
Super hôtel
Stayed 1 night in Sep 2022

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant hôtel
Ravis de notre court séjour à Alpen Roc. Déco type châlet très sympa. Literie comfortable, hôtel silencieux, nous avons bien apprécié le 'All inclusive', goûté, bar, centre de remise en forme. On ne peut que recommander.
Stayed 1 night in Feb 2020

10/10 Excellent

samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel charmant et personnel très agréable
Hôtel charmant. Séjour très agréable. Personnel très agréable et accommodant. PDJ très bon et copieux. Les chambres sont très cosy mais je prendrai une chambre plus grande la prochaine fois. Très bien placé dans le village tout en étant près des pistes. Je reviendrai avec grand plaisir.
Stayed 7 nights in Feb 2020

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

SOYRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour agréable, nourriture excellente avec grand plus apprécié......lunch et boissons pour pique-nique gratuit.
Stayed 3 nights in Sep 2019

6/10 Okay

Bent

Stayed 3 nights in Sep 2019

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne surprise!!
Tout est inclus dans le tarif, boissons, goûter, pique nique si besoin, piscine, sauna, hammam, jacuzzi !! C’était super!!
Stayed 1 night in Jul 2019

10/10 Excellent

Maag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019