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4.0 out of 5

"Clean, modern, friendly and helpful staff. The rooftop pool and bar were awesome. " More

By a verified traveller on Mon 19 Aug 2019

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Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Citadines Kuta Beach Bali. During your stay, you're just a quick walk from Kuta Beach. Free WiFi in public areas, free valet parking and 2 restaurants are available.

  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Kuta Beach and 5 minutes on foot from Beachwalk Shopping Center
  • Airport shuttle service available for a fee

Citadines Kuta Beach Bali ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Kuta Beach Bali

Everyone (13) Couples (1)
5 out of 5
Clean, modern, friendly and helpful staff. The rooftop pool and bar were awesome.

Posted by on 19 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Maya

Dear Valuable Guest, Thank you for staying with us and shared your experience during having our services. We are happy to know that you enjoyed your stay and hope to see you again in the future. We will continue to be committed to providing you and all our guests with highest standard of service. Warm Regards, Citadines Kuta Beach Bali

5 out of 5
It was a perfect week, great staff, delicious food and a perfect location.

Posted by , from Australia on 13 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Maya

Dear Mr. Gio, Thank you for chosing our Hotel as your accommodation during taking holiday in Bali. Such a pleasure moment for us when delivering excellent services then combine with beautiful sunset view. See you in next holiday in Bali at our Hotel. Warm Regards, Citadines Kuta Beach Bali

3 out of 5
Dusche kalkig, aber wahrscheinlich normal hier in Bali. Immer nach der Zimmerreinigung war die Klimaanlage auf 20°C heruntergestellt, da der housekeeper das Zimmer mit offener Tür putzen muss und das Zimmer bei gleicher Temperatur lassen will. Ich vergass auf 25°C zurückzustellen und war am nächsten Tag verkältet, lag vielleicht auch an etwas anderem (Ausgang, etc.) aber trotzdem. Hotel hat auf jedenfall ein super Roof Top Restaurant und Swimming Pool wo man den Sonnenuntergang betrachten kann. Das Morgenessen war super. Es war ein All you can eat von 06 - 10 Uhr morgens.

Posted by on 17 Dec 2019

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Comment from Hotel Management

7 Jan 2020 by Siti Kotijah

Dear Mr. Alex, Thank you for sharing your experience on your recent stay in our hotel. We do apologize particularly on the water condition that you had experienced. Your concerned has been addressed to our respective department for further investigation. Warm Regards, Citadines Kuta Beach Bali

4 out of 5

Posted by on 8 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by Maya

Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review channel. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

5 out of 5

Posted by on 24 Jul 2019

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Comment from Hotel Management

9 Aug 2019 by Maya

Dear Valuable Guest, Thank you for staying with us and shared your experience during having our services. We are happy to know that you enjoyed your stay and hope to see you again in the future. We will continue to be committed to providing you and all our guests with highest standard of service. Warm Regards, Citadines Kuta Beach Bali

5 out of 5

Posted by on 2 May 2019

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Comment from Hotel Management

16 May 2019 by Maya

Dear Valuable Guest, It was a great pleasure having you stay at Citadines Kuta Beach Bali. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations and recommendations for improvements. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Warm Regards, Citadines Kuta Beach Bali

4 out of 5

Hulppea uima-allas ja ystävällinen henkilökunta

Majoitti kahden viikon ajan eikä tullut tylsää, koska Balin paras surffiranta kivenheiton päässä ja keskusta kävelymatkan päässä. Sopivan syrjässä pahimmalta vilinältä, joten rentoutuminen onnistuu myös. Rantakadulla hyviä ravintoloita ja terasseja illan viettoon. Ystävällinen henkilökunta ja huoneen siivous moitteetonta joka päivä. Ei juurikaan pahaa sanottavaa koko kahden viikon ajalta.

Posted by on 20 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Maya

Dear Ms. Loma, Thank you for your trust to our services during spend your holiday in Bali. Should be our promise to prioritize our guest needed. See you in next visit in Bali. Warm Regards, Citadines Kuta Beach Bali

3 out of 5
Hotelli ei missään nimessä ollut 4 tähden arvoinen. Nuhruinen ja paremmat päivänsä nähnyt. Aamiaisbuffet samanlainen joka aamu. Hygieniataso?

Posted by on 29 Mar 2018

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Comment from Hotel Management

2 Apr 2018 by Maya

Dear Mr./s. Anonymous, Thank you for sharing your experience during stay in our Hotel. Regarding your feedback about the cleanliness, behalf of the Management we would like to express our deeply apology for the inconvenience caused. This issue has been shared to related department to be improved immediately. We do hope our improvement can be satisfied your further holiday. Warm Regards, Citadines Kuta Beach Bali

4 out of 5
Wir haben die ersten beiden Nächte unserer Reise in diesem Hotel verbracht und waren sehr zufrieden.

Posted by on 30 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by Citadines Kuta Beach Bali

Thanks for staying with us. We appreciate your feedback! We are waiting for your next stay with us soonest.

5 out of 5
Wonderful hotel, next to the beach, clean rooms and great staff!

Posted by on 29 Aug 2017

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Comment from Hotel Management

1 Sep 2017 by Management Citadines Kuta Beach Bali

Dear Valued Guest, Thank you for selecting our Hotel as your holiday destination and for having taken your valuable time to share your precious feedback about your recent stay with us. We are happy to know that you enjoyed your stay and hope to see you again in the future. We will continue to be committed to providing you and all our guests with highest standard of service. Guest satisfaction is our utmost priority and your positive review is our Best Reward. Thank you.

About the Citadines Kuta Beach Bali

Location Jalan Pantai Kuta, Badung, Kuta, Bali

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Citadines Kuta Beach Bali offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and 2 meeting rooms are available. A rooftop terrace, spa services, and barbecue grills are also featured at the luxury Citadines Kuta Beach Bali. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuta hotel.

  • 194 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Citadines Kuta Beach Bali offers 194 air-conditioned accommodations with minibars and a safe. LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Citadines Kuta Beach Bali has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Reflexology
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Citadines Kuta Beach Bali

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted.

  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 5
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 242000.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Kuta Beach Bali Aparthotel
  • Citadines Bali Aparthotel
  • Citadines Kuta Beach Bali
  • Citadines Bali
  • Citadines Kuta Beach Bali Kuta
  • Citadines Kuta Beach Bali Hotel
  • Citadines Kuta Beach Bali Hotel Kuta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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