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THE FACE Suites Hotel

5.0 star property
VIP Access

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Photo gallery for THE FACE Suites Hotel

Exterior
2 outdoor pools
Property entrance
In-room safe, desk, laptop workspace, blackout curtains
Breakfast buffet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Washer
  • Outdoor space
  • Pool
  • Parking available
  • Room service

Explore the area

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪13 min walk‬
  • Suria KLCC Shopping Centre
    ‪16 min walk‬
  • Kuala Lumpur Convention Centre
    ‪17 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 Bedroom

Full-sized fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 82 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 1 Bedroom

  • 79 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier

One Bedroom Grand Premier

  • 101 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 1 Bedroom

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Bedrooms

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 2 Bedrooms

  • Studio
  • 2 bathrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Similar properties

Front of property

PARKROYAL Serviced Suites Kuala Lumpur

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, (2172)
The price is €82
for 1 room
includes taxes & fees
8 Mar - 9 Mar
PARKROYAL Serviced Suites Kuala Lumpur

About this property

THE FACE Suites Hotel

Luxury Kuala Lumpur aparthotel in Golden Triangle with 2 restaurants
This aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches like bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the pool at THE FACE Suites Hotel. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. This luxury aparthotel has 200 apartments on 51 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer, and a living room
  • Free WiFi
  • Enjoy a bite to eat at Cafe iL Viso, a café that serves international cuisine
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the helpful staff
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from Suria KLCC Shopping Centre
As a guest of THE FACE Suites Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury THE FACE Suites Hotel also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.
Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 110.0 per night

Bathrooms

  • Shower
  • Hairdryer
  • Shampoo
  • Bathrobes
  • Slippers
  • Soap
  • Towels provided
  • Bidet
  • Toilet paper

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Soundproofing
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the city centre

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 rooms
  • 51 floors

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE FACE Suites Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 952 out of 1659 reviews
Rating 8 - Good. 489 out of 1659 reviews
Rating 6 - Okay. 120 out of 1659 reviews
Rating 4 - Poor. 61 out of 1659 reviews
Rating 2 - Terrible. 37 out of 1659 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ratha

Travelled with partner
Liked: Cleanliness, amenities
large room
Stayed 5 nights in Nov 2024

6/10 Okay

Rory

Liked: Amenities
Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Moynul, Birmingham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Stayed 8 nights in Oct 2024

6/10 Okay

Poh Choo

Travelled with family
Other than the long wait for check in and the lift, a wonderful stay with my family
Stayed 1 night in Nov 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at Face apartments a number of times and have always received excellent service
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ashni

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Jiaxin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
Stayed 2 nights in Sep 2024

6/10 Okay

Shlomi Shlomo

Liked: Cleanliness, property conditions & facilities
Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
Stayed 3 nights in Sep 2024

6/10 Okay

Jay

Liked: Room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Shahriman Ariffin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Stayed 1 night in Aug 2024

8/10 Good

Senthilnathan

Travelled with family
Everything is good
Stayed 5 nights in Jul 2024

8/10 Good

Sarah

Stayed 3 nights in Jul 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment and location for a family of 3 adults. Would stay again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nathan James

Travelled with family
Liked: Cleanliness, room comfort
Place is beautiful , centrally located. View of KL tower from our room. Rooftop view beautiful at night. Only downside - no AC in the elevators
Stayed 2 nights in Jul 2024

10/10 Excellent

aylin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Theodore, Darley

Travelled with partner
Disliked: Amenities
Location was central. One towel and one pool towel on arrival we had to ask for more towels including hand towels. 3 days to repair a faulty light? Yes that's right.
Stayed 7 nights in Jul 2024

10/10 Excellent

A

Stayed 4 nights in Jul 2024

10/10 Excellent

nuzhat

Stayed 2 nights in Jun 2024

10/10 Excellent

Roslinah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

zeena

Stayed 4 nights in Jun 2024

10/10 Excellent

Shazmeen

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Chung Man

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
no vip upgrade. we are a group of four, they failed to arrange our rooms on the same floor. lifts are super slow and always crowded. janitor staff use the same lifts. have a bad smell at the lobby. room was large enough but definitely won't stay here again in the future. we were running out of tissue, but waited long time after we asked for it. on our second day, noone made up our room even we hang up the tag at the door.
Stayed 4 nights in Jun 2024

10/10 Excellent

Hoa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024