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The Face Suites Kuala Lumpur

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Face Suites Kuala Lumpur

Interior
Café
Gym
2 outdoor pools
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Washer
  • Outdoor space
  • Parking available
  • Room service

Explore the area

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    13 min walk
  • THE FACE Suites Cafeteria
    1 min walk
  • Bukit Nanas Station
    3 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    47 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 Bedroom

Full-sized fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 82 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier

One Bedroom Grand Premier

  • 101 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 1 Bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 2 Bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Exterior

DoubleTree by Hilton Hotel Kuala Lumpur

Pool
Kids pool
Parking included
Restaurant
4.4 out of 5, Excellent, (1006)
The price is €73
for 1 night
includes taxes & fees
5 Jan - 6 Jan
DoubleTree by Hilton Hotel Kuala Lumpur

About this property

The Face Suites Kuala Lumpur

Luxury Kuala Lumpur aparthotel in Golden Triangle with 2 restaurants
This aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches like bathrobes and slippers.
The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the pool at The Face Suites Kuala Lumpur. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. This luxury aparthotel has 200 apartments on 51 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer, and a living room
  • Free WiFi
  • Enjoy a bite to eat at Cafe iL Viso, a café that serves international cuisine
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the helpful staff
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from Suria KLCC Shopping Centre
As a guest of The Face Suites Kuala Lumpur, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury The Face Suites Kuala Lumpur also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.
Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 110.0 per night

Bathrooms

  • Shower
  • Towels provided
  • Shampoo
  • Bidet
  • Toilet paper
  • Slippers
  • Dressing gowns
  • Hairdryer
  • Soap

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Soundproofing
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the city centre

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 rooms
  • 51 floors

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur Kuala Lumpur
The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

The Face Suites Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 950 out of 1647 reviews" "
Rating 8 - Good. 480 out of 1647 reviews" "
Rating 6 - Okay. 119 out of 1647 reviews" "
Rating 4 - Poor. 61 out of 1647 reviews" "
Rating 2 - Terrible. 37 out of 1647 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashni

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Jiaxin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
Stayed 2 nights in Sep 2024

6/10 Okay

Shlomi Shlomo

Liked: Cleanliness, property conditions & facilities
Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
Stayed 3 nights in Sep 2024

6/10 Okay

Jay

Liked: Room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Shahriman Ariffin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended
Stayed 1 night in Aug 2024

8/10 Good

Senthilnathan

Travelled with family
Everything is good
Stayed 5 nights in Jul 2024

8/10 Good

Sarah

Stayed 3 nights in Jul 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment and location for a family of 3 adults. Would stay again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nathan James

Travelled with family
Liked: Cleanliness, room comfort
Place is beautiful , centrally located. View of KL tower from our room. Rooftop view beautiful at night. Only downside - no AC in the elevators
Stayed 2 nights in Jul 2024

10/10 Excellent

aylin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Theodore, Darley

Travelled with partner
Disliked: Amenities
Location was central. One towel and one pool towel on arrival we had to ask for more towels including hand towels. 3 days to repair a faulty light? Yes that's right.
Stayed 7 nights in Jul 2024

10/10 Excellent

A

Stayed 4 nights in Jul 2024

10/10 Excellent

nuzhat

Stayed 2 nights in Jun 2024

10/10 Excellent

Roslinah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

zeena

Stayed 4 nights in Jun 2024

10/10 Excellent

Shazmeen

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Chung Man

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
no vip upgrade. we are a group of four, they failed to arrange our rooms on the same floor. lifts are super slow and always crowded. janitor staff use the same lifts. have a bad smell at the lobby. room was large enough but definitely won't stay here again in the future. we were running out of tissue, but waited long time after we asked for it. on our second day, noone made up our room even we hang up the tag at the door.
Stayed 4 nights in Jun 2024

10/10 Excellent

Hoa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only thing they could improve on is having AC in the corridor and lift but other than that very good
Stayed 7 nights in May 2024

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very spacious, clean, and accessible to MRT and walkable distance to the Petronas Tower. The breakfast buffet is good enough, not a lot of choices but it's complete. The SkyDeck is amazing. We will definitely stay there again.
Stayed 2 nights in May 2024

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had the most excellent stay here with my husband and two teens. We had a double room suite & it was immaculately clean and spacious. The beds were super comfy. House keeping was fantastic. The sky pool was amazing. The breakfast was delicious. Staff were hospitable & welcoming. The restaurant upstairs had the most beautiful view & the Tapas were fresh and scrumptious. Hotel location was perfectly central. Highly recommend.
Stayed 7 nights in May 2024

4/10 Poor

Nurul

Travelled with partner
The bed was smelly. Pillows had a sweat smell. Toilet was ok. Floors were dirty in our room. Had ants. The lift was so slow. It took me 7 minutes to get from level 15 to ground level.
Stayed 2 nights in May 2024

8/10 Good

Vikas

Stayed 3 nights in May 2024

2/10 Terrible

Yajing

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing looks like what’s advertised. Old. Dirty. Poor management. Always way long wait for the elevator to come. And real fun to have to stop at each floor when you try to go down the lobby. Big mystery how it got good reviews on the website.
Stayed 3 nights in May 2024