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The Pacific Sutera Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Exterior
Dining
Memory-foam beds, minibar, in-room safe, desk

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • On private beach
    On private beach
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning

Explore the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    5 min walk
  • Gleneagles Hospital
    12 min walk
  • Sabah State Mosque
    17 min walk
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    12 min drive

Room options

View all photos for Deluxe Room (Malaysian Residents)

Deluxe Room (Malaysian Residents)

Deluxe Room (Malaysian Residents)

  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Junior Suite

  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Deluxe Sea View

Deluxe Sea View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Executive Suite

  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, desk

Deluxe King

  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin

Premium Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, desk

Premium King

  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin

Premium Sea View Twin

  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin

  • 32.61 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

View from property
The Magellan Sutera Resort
On private beach
Pool
Hot tub
Spa
4.2 out of 5, Very good, (1001)
The price is €161
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Magellan Sutera Resort

About this property

The Pacific Sutera Hotel

Luxury resort on the beach, with 3 outdoor swimming pools
Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at The Pacific Sutera Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Sutera Harbour. Features include free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Places for an enjoyable drink include swim-up bar or poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to facials, aromatherapy, or massages at Body Senses By Mandara
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a golf course, and 3 outdoor tennis courts
  • Just a 5-minute walk from Sutera Harbour and a 2-minute drive from Sabah State Mosque
  • Free local-area shuttle service
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 80 for adults and MYR 40 for children
  • 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 20
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 30
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Memory-foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 1001 reviews" "
Rating 8 - Good. 365 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

hau woon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional reception service.
Stayed 2 nights in Aug 2024

8/10 Good

byunghyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Stayed 7 nights in Aug 2024

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024

8/10 Good

Kwai Peng Winnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

10/10 Excellent

Yen Ping

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

6/10 Okay

KYUNGMOO

Stayed 3 nights in Jul 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

8/10 Good

Karen Kwai Har

Stayed 2 nights in Jun 2024

8/10 Good

kenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Kids friendly hotel
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

10/10 Excellent

Enn Lun

Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

8/10 Good

Lorelay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Stayed 1 night in May 2024

2/10 Terrible

Hae soon

Stayed 3 nights in Apr 2024

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024

10/10 Excellent

Thaddius Herman

Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Kim Wah

Stayed 3 nights in Mar 2024

8/10 Good

INKYUNG

Stayed 3 nights in Feb 2024

8/10 Good

yeo kay

Stayed 4 nights in Feb 2024

2/10 Terrible

klaus

Stayed 4 nights in Jan 2024

8/10 Good

yong kyun

Stayed 4 nights in Dec 2023

8/10 Good

Jeonghyun

Stayed 1 night in Dec 2023

10/10 Excellent

Enn Lun

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023