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Heaven Restaurant & Boutique Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heaven Restaurant & Boutique Hotel

Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
Residence Superior Queen Room
Front of property
Breakfast, lunch served; local and international cuisine, garden views
Gift shop

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
No. 7, Street KN 29, Kiyovu, Kigali
  • Union Trade Center
    9 min walk
  • Ntarama Church
    3 min drive
  • Mambas Club
    6 min drive
  • Kigali (KGL-Kigali Intl.)
    24 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Villa Budget King Room

Villa Budget King Room

Villa Budget King Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Residence Superior King Room

Residence Superior King Room

Residence Superior King Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Budget Queen Room

Villa Budget Queen Room

Villa Budget Queen Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Residence Superior Queen Room

Residence Superior Queen Room

Residence Superior Queen Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior
2000 HOTEL Downtown Kigali
Breakfast included
Free airport shuttle
Parking included
Free WiFi
4.2 out of 5, Very good, (433)
The price is €86
for 1 night
includes taxes & fees
5 Dec - 6 Dec
2000 HOTEL Downtown Kigali

About this property

Heaven Restaurant & Boutique Hotel

Hotel with a full-service spa, a quick walk to Union Trade Center
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a bar/lounge, and a conference center are onsite.
Heaven Restaurant & Boutique Hotel offers 28 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LED televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Heaven Restaurant & Boutique Hotel. During your stay, you're just a quick walk from Union Trade Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy local and international cuisine and garden views while dining at Heaven Restaurant
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, massages, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, archery, and fitness classes
  • Just a 1-minute drive from Union Trade Center and 9 minutes from Kigali Convention Centre
  • Airport, bus station, and shopping center shuttle service available for a fee
Heaven Restaurant & Boutique Hotel offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 495 square feet (46 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at Heaven Restaurant & Boutique Hotel. An airport shuttle (available 24 hours), a shopping center shuttle, and a bus station shuttle are available for a fee. Free self parking is available.

This 4-star Kigali hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7 AM to 10 AM.
Heaven Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Heaven Restaurant

Things to do

  • Fitness classes
  • Archery
  • Art gallery
  • Bike rentals
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Private picnics
  • Shopping
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (495 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heaven Restaurant Boutique Hotel Kigali
Heaven Restaurant Boutique Hotel
Heaven Restaurant Boutique Kigali
Heaven Restaurant Boutique
Heaven Restaurant & Boutique
Heaven Restaurant Boutique Hotel
Heaven Restaurant & Boutique Hotel Hotel
Heaven Restaurant & Boutique Hotel Kigali
Heaven Restaurant & Boutique Hotel Hotel Kigali

Heaven Restaurant & Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 270 reviews" "
Rating 8 - Good. 54 out of 270 reviews" "
Rating 6 - Okay. 20 out of 270 reviews" "
Rating 4 - Poor. 6 out of 270 reviews" "
Rating 2 - Terrible. 3 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place at a good price. Excellent breakfast and coffee.
Stayed 1 night in Aug 2024

10/10 Excellent

Cori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places to stay anywhere!
Heaven Restaurant and Hotel is an incredible gem! Not only is it very reasonably priced you have access to the entire Heaven campus which includes two beautiful and amazing restaurants including the one on The Retreat property next door, which also has high end accommodations. Two lovely pools, a yoga facility, wonderful local art, and a staff that is engaging and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Luz, Roslindale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities and room are wonderful! The staff is outstanding! I will return.
Stayed 2 nights in Jul 2024

10/10 Excellent

Luz, Roslindale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heaven Boutique Hotel is beautiful, the staff is outstanding! They provided excellent service and were so welcoming. The room was very clean and the restaurant has delicious food in a wonderful and calm location, with trees and flowers, a few walking distance steps from the bedrooms area. I totally recommend this place and I will stay again. Thank you! Luz Lopez, USA.
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great deal for the price!!! Has everything you need and if you need help with any accomdations for your activities .. they can set it up. Hotel is amazing!! My only complaint is that the price to dine in is really expensive. Even a simple coffee, red bull energy drink, or milkshake is 3 times more expensive that what you can get in the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location in a beautiful space.
Stayed 4 nights in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitley a great hotel and the price is cheap. They have everything you need. Tour guides.. Gym, Pool, and the mall and supermarkets are only a 3 min drive away. I really liked the hotel👍
Stayed 3 nights in Jul 2024

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from beginning to end. Very relaxed and upscale vibe. Quiet, many places to meet or meditate… always helpful and discreet service. Special shout out to Marius and Honorine for their attentive care throughout my 2 week stay. See you again in July!
Stayed 15 nights in May 2024

8/10 Good

Shivam

Stayed 1 night in May 2024

10/10 Excellent

Tzighe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

4/10 Poor

Jeffrey

Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveller

Had a great time staying at the Heaven Hotel! Everyone I met who worked there was super nice and helpful, especially Laurence at the front desk. I went to the restaurant multiple times, and enjoyed the amazing food and wonderful staff. I can't wait to go back!
Stayed 1 night in Mar 2024

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time there!
Stayed 1 night in Mar 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
This is an amazing hotel. Great quality for the cost. We loved every moment of our stay. The staff was super friendly and the restaurant was first class. We would stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and service. We were lucky to be upgrade to a much bigger room Anything we asked about was immediately resloved. The complimentary massage was great and breakfast offered much variety and selection. Would happily return to Heaven when in Kigali.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally heaven with outstanding restaurant
As the name suggests it was just heaven. The breakfast was incredible, the staff were super friendly and helpful and the room was really cosy and comfortable. The pool area was also wonderful. Many thanks
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was a fantastic surprise to be in this hotel. I cannot say enough of everyone that works here. Everyone is very kind and that made us feel very welcomed and special. The food is delicious as well and the breakfast has many options. I will definitely recommend this hotel and I wish to come back.
Stayed 1 night in Feb 2024

10/10 Excellent

ROLAND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well equipped rooms. Staff always ready to help. Good pool. Excellent breakfast and and two excellent restaurants. Reception always ready to help and arrange things. Great concept of facilitating the training of local Rwandans.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bruce

Stayed 2 nights in Jan 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

christiane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Catriona, Newar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel. We stayed in a budget king room which was just lovely. We loved coming home at the end of the day to a sparkling clean room with the bed crisply made and the mosquito netting tied up and draped like a queens bed in a fairytale. There are modern amenities that Americans often expect like a hairdryer, a nice TV that we never used, a fridge, a coffee and tea station and filtered water. The pool is solar heated and not too cold even in winter (December). The landscaping around the pool is gorgeous and well maintained. The rooms come with a copy of the owner's book telling the story of how they arrived in Rwanda 15 years ago. I have not finished it yet, but you will also get a history lesson when reading. As noted on the website it is a hospitality training center and the staff is so attentive! Two highly rated restaurants adjoin the hotel (actually on two properties up the road), one serving more traditional fare and one more high end international fare. I love how entrepreneurial the owners Josh and Alissa are and how they are helping to build Rwanda. They are part of the story of justice, forgiveness, and hope that is modern Rwanda. I hope more folks travel to this beautiful, safe, and welcoming country
Stayed 8 nights in Nov 2023