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Karlsbad Grande Madonna

4.0 star property

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Photo gallery for Karlsbad Grande Madonna

Exterior
Indoor spa tub
Minibar, in-room safe, desk, free cots/infant beds
Sauna, hot tub, steam room, body treatments, mud baths, aromatherapy
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Room service
  • Breakfast included
  • Spa

Explore the area

Map
Moravská 2093/2A, Karlovy Vary, CZECH REPUBLIC, 360 01
  • Church of St. Mary Magdalene
    ‪1 min walk‬
  • Market Colonnade
    ‪3 min walk‬
  • Hot Spring Colonnade
    ‪3 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Triple Room (Spa Package)

Minibar, in-room safe, desk, free cots/infant beds

Standard Triple Room (Spa Package)

  • 31 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Apartment (Wellness Package)

Minibar, in-room safe, desk, free cots/infant beds

Apartment (Wellness Package)

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Triple Room (Wellness Package)

Minibar, in-room safe, desk, free cots/infant beds

Standard Triple Room (Wellness Package)

  • 31 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room (Spa Package )

Minibar, in-room safe, desk, free cots/infant beds

Standard Double Room (Spa Package )

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Minibar, in-room safe, desk, free cots/infant beds

Standard Triple Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Apartment

Minibar, in-room safe, desk, free cots/infant beds

Apartment

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room (Wellness Package)

Standard Double Room (Wellness Package)

Standard Double Room (Wellness Package)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room (Spa Package )

Minibar, in-room safe, desk, free cots/infant beds

Standard Single Room (Spa Package )

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Minibar, in-room safe, desk, free cots/infant beds

Standard Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment (Spa Package)

Apartment (Spa Package)

Apartment (Spa Package)

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Single Room (Wellness Package)

Minibar, in-room safe, desk, free cots/infant beds

Standard Single Room (Wellness Package)

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Minibar, in-room safe, desk, free cots/infant beds

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

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Exterior

CARLSBAD PLAZA Medical Spa & Wellness hotel

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (51)
The price is €224
for 1 room
includes taxes & fees
2 Mar - 3 Mar
CARLSBAD PLAZA Medical Spa & Wellness hotel

About this property

Karlsbad Grande Madonna

Karlovy Vary hotel in Karlovy Vary City Centre with 2 restaurants and a full-service spa
This hotel features 2 restaurants, a full-service spa, and 2 bars/lounges. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a sauna, a coffee shop/cafe, and a hot tub are onsite.
Karlsbad Grande Madonna offers 54 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body wraps, and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
During your stay at Karlsbad Grande Madonna, you're just a quick walk from Church of St. Mary Magdalene. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at GRAND RESTAURANT, one of the property's 2 restaurants and 2 bars/lounges
  • Self parking available for a fee
  • Treat yourself to aromatherapy, massages, or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a steam room, a sauna, and bike rentals
  • Steps from Church of St. Mary Magdalene and Hot Spring Colonnade
  • Airport shuttle service available for a fee
Karlsbad Grande Madonna offers its guests a full-service spa, a hot tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Karlsbad Grande Madonna. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Guests are served free buffet breakfast daily from 7 AM to noon.
GRAND RESTAURANT - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
LOBBY BAR - Onsite bar. Open daily.
U KRIZOVNIKU - This wine bar specializes in local cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service is available.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 13 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–noon
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • GRAND RESTAURANT
  • LOBBY BAR
  • U KRIZOVNIKU

Things to do

  • Bike rentals
  • Full-service spa
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for EUR 109.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 160
  • New Year's Eve (31 December) Gala Dinner per child: EUR 110 (from 2 to 12 years old)
  • A tax is imposed by the city: EUR 1.99 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per person (one-way)
  • Airport shuttle fee per child: EUR 30 (one-way), (up to 15 years old)
  • Self parking fee: EUR 13 per night
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 109.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

AURA PALACE Spa Wellness hotel Karlovy Vary
Karlsbad Grande Madonna Aura Palace Hotel Karlovy Vary
AURA PALACE Spa Wellness Karlovy Vary
AURA PALACE Spa Wellness
Karlsbad Grande Madonna Aura Palace Hotel
Karlsbad Grande Madonna Aura Palace Karlovy Vary
Karlsbad Grande Madonna Aura Palace
Karlsbad Grande Madonna Hotel
Karlsbad Grande Madonna Karlovy Vary
Karlsbad Grande Madonna Hotel Karlovy Vary

Karlsbad Grande Madonna Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Krystof

Stayed 1 night in Mar 2024

10/10 Excellent

Kevin, worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite stays during our recent vacation. We did the Wellness Package and enjoyed dinner and two spa therapies. I want to thank Renata Masatova for coordinating Xenon Therapy for my wife and I. We did three sessions and was the most enjoyable thing we have ever done. We feel awesome and look forward to returning. The hotel was very clean and comfortable. The dinner and breakfast was very tasty. Natalia was very kind during our check in and provided great customer service.
Stayed 1 night in Jun 2022

6/10 Okay

Tom, London

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great location easy walking access to centre. Room was clean. Service was lacking, Spa not very friendly nor English spoken in SPA. They give us bed sheets instead of towels for jacuzzi, told me to go to my room and bring my shower towel... We only had one each and did not want to dirty it in the spa, would like to keep it fresh for our shower. For a 4 * hotel not acceptable. The hotel seems focused on catering to Russian clients, which is understandable but even as we where next in line for reception priority was given to Russian speakers. However service has this Eastern European soviet style, not very friendly nor do they go out of their way, maybe their clientele is used to this and willing to overlook. Absolutely no precautions taken for the Covid19 situation except a alcohol gel at reception. No plastic barrier at reception, no face masks, no social distance. Breakfast again self service buffet, waiters with no mask no gloves, absolutely no minimum mitigation measures taking Covid19 situation as an international hotel. I understand Czech Republic currently has low levels but need to consider this is an international hotel with people arriving from all over Europe some with high epidemic locations in this new day an age I just did not feel comfortable that no basic mitigation measures were in place like other hotels. All in all would try another hotel next time.
Stayed 1 night in Jul 2020

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2018

10/10 Excellent

Aka, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, nice treatments
We're satisfied with services and treatments, doctor was amazing and high experienced. Thanks lot Aura!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The hotel is very well located. Very close to the last stop of bus no.2. And very close to the springs. The service there was very good and staff were very friendly. Overall, it's a pleasant stay.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Steve

Travelled with family and small children
Liked: Cleanliness
Leider wurden wir nicht wie gebucht im Hotel untergebracht, sondern in einem Apartment im Haus Festival. Es wurde uns nur grob gesagt wo dieses zu finden ist und wir mussten länger suchen. Zur Unterkunft führten viele Treppenstufen. Im Apartment waren nur 2 kleine Decken für 4 Leute vorhanden und erst nach dem 4. Mal ansprechen an der Rezeption wurde uns am 2. Tag Bezüge hingelegt, welche wir dann selber beziehen mussten. Leider war es kein Wellness-Erlebnis, wenn man für die Anwendungen und Frühstück sowie Abendbrot immer in das Hotel laufen musste und zurück. Wir baten um ein Zimmer im Hotel, da wir 2 kleine Kinder dabei hatten und ich schwanger bin. Es wurde nicht darauf eingegangen. Die Kommunikation war sehr schwierig, Deutsch und Englisch wurde nicht verstanden. Wir mussten über Handyübersetzung kommunizieren. Das Frühstücksbuffet war okay, manche Sachen wurden nicht aufgefüllt, man stande lange an der Kaffeemaschine an und es fehlte Geschirr, auf welches man ein Stück warten musste. Das Abendessen war am ersten Abend okay, das Schnitzel am zweiten Abend war total verbraten. Die Kinder haben keine Wellnessanwendungen bekommen, obwohl diese bezahlt waren, die Mitarbeiter waren nett aber die Betreuung chaotisch. Wir standen oft im Wellnessbereich wie bestellt und nicht abgeholt. Der einzige Pluspunkt war die phänomenale Aussicht aus dem Apartment und die Lage zur Innenstadt. Leider viel Geld bezahlt für kein Wellnessfeeling.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

LM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es ist ein schönes Hotel und auch die Zimmer sind groß und geräumig. Ich war total enttäuscht was den Spa Bereich angeht. Die Sauna wird an fest vorgeschriebenen Zeiten angemacht. Leider gibt es auch kein Pool nur einen großen Whirlpool.
Stayed 4 nights in Dec 2019

8/10 Good

Roland, Hässleholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Själva hotellet med personal, rum, frukost och läge har varit helt fantastiskt. - Stort minus var parkering i synnerhet för motorcykel. Både tillfart och själva parkering lutar mycket- mycket kraftigt. Beläggning dålig kullersten. Park. avgift kändes också dyrt. 15€\ natt även för mc. Men annars förövrigt kan varmt rekommenderas.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень уютный отель, расположенный в центре Карловых Вар. Персонал вежливый и отзывчивый. Завтраки очень вкусные. Обстановка холлов роскошная, очень много антиквариата и картин.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель выбрали случайно, в Карловых Варах уже бывал
Красивый отель, отличное расположение рядом с источниками. Прекрасное обслуживание в спа, хороший шведский стол. Красивый интерьер отеля и номеров. Можно рекомендовать друзьям и знакомым.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Geanken für jeden
Das Hotelzimmer war super, auch das WLAN war hervorragend. Der Service des Personal lies zu wünschen übrig. Keine Motivation, keine Freundlichkeit. Das Essen war ein Katastrophe (Halbpension). Das Wellness-Paket war gut

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smukke hyggeligt hotel med super SPA
Vi havde ophold 6 dage med alt inklusiv med spa pakke. Mad var meget delicious,vildt, kanin, laks, forskellige salater og snacks.Spa pakke inkluderer 18 procedurer per 7 dage og lægens konsultation. Vi kunne godt lide de alt! især personale:)