2/10 Terrible
Stefanie
8 Nov 2024
This hotel refused to give us a room for a different day or to return our funds when we booked for the wrong night. Terrible and unethical service. The night staff kept saying call the manager and the manager never responded to me directly. Told the third party site we booked through that they were keeping our funds when we booked and called the SAME DAY of booking to correct the mistake. We were not booked to check in until the next day, so they could have sold this room to someone else. Instead they kept our funds and the room was empty (maybe). Thus feels like theft to us and we won’t ever book here. BUYER BEWARE!
Stefanie
Stayed 1 night in Nov 2024