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Islamabad Serena Hotel

5.0 star property

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Photo gallery for Islamabad Serena Hotel

5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Bar (on property)
Exterior
Outdoor pool
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pool
  • Spa
  • Breakfast included
  • Gym
  • Room service

Explore the area

Map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Rawal Lake
    ‪1 min drive‬
  • Embassy of Italy
    ‪2 min drive‬
  • Supreme Court of Pakistan
    ‪4 min drive‬
  • Islamabad (ISB-Islamabad Intl.)
    ‪35 min drive‬

Room options

Royal Club King

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

  • 36.23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 54.16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 34.75 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • 34.75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 34.75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 60.38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 196.58 sq m
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 36.23 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

View from property

Islamabad Marriott Hotel

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.3 out of 5, Excellent, (239)
The price is €154
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Islamabad Marriott Hotel

About this property

Islamabad Serena Hotel

Luxury hotel with 5 restaurants and a full-service spa
This hotel features 5 restaurants, a full-service spa, and an outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Islamabad Serena Hotel offers 387 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Islamabad Serena Hotel. During your stay, you'll be within walking distance of Supreme Court of Pakistan. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine with garden views at Zamana Restaurant, one of the property's 5 restaurants
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, manicures and pedicures, or massages at Maisha Spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 1-minute drive from Rawal Lake and a few minutes from Embassy of Italy
  • Free airport shuttle service
Islamabad Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 5 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business center. A fitness center, a rooftop terrace, and spa services are also featured at the luxury Islamabad Serena Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Islamabad hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Zamana Restaurant - Overlooking the garden, this buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.
Wild Rice - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Arabic, English, French, German, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 5 restaurants and 2 coffee shops
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Zamana Restaurant
  • Wild Rice

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy

Accessibility

  • Lift

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Islamabad Serena Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Islamabad Serena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 158 reviews
Rating 8 - Good. 34 out of 158 reviews
Rating 6 - Okay. 8 out of 158 reviews
Rating 4 - Poor. 9 out of 158 reviews
Rating 2 - Terrible. 9 out of 158 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

zaheer

Stayed 2 nights in Nov 2024

8/10 Good

Sajjad

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Renovation
Great service, impressive lobby and restaurants, rooms are dated and need renovation, felt like I was back in the 90s.
Stayed 3 nights in Nov 2024

8/10 Good

Mazhar

Liked: Cleanliness
The hotel was nice but everything was over priced specifically the car service
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay @ the Serena.
Fabulous stay at the Serena - I can't think of a more secure hotel. Firstly the English and Pakistan cricket team followed by an entourage from the Czech embassy meant security was always incredible tight. Staff were super friendly and the food at each restaurant was very nice. The complimentary mobile phone was also incredibly useful when out and about. Would certainly return if I'm ever back in Islamabad.
Stayed 8 nights in Oct 2024

8/10 Good

Shehnaz

Stayed 3 nights in Sep 2024

4/10 Poor

Wajih Ul

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Aamir

Stayed 1 night in Jun 2024

10/10 Excellent

Farzan

Stayed 2 nights in Jun 2024

10/10 Excellent

Zahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, very courteous staff, excellent value for the money in prime location
Stayed 2 nights in Jun 2024

10/10 Excellent

Humair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and choice of food
Stayed 7 nights in Apr 2024

10/10 Excellent

Sameera

Stayed 4 nights in May 2024

10/10 Excellent

Mohammad Naqeeb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Moin

Stayed 1 night in Apr 2024

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Martina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.
Stayed 1 night in Mar 2024

10/10 Excellent

Martina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.
Stayed 3 nights in Mar 2024

10/10 Excellent

FAISAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Zeba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal

10/10 Excellent

Mohammad Shahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily the best hotel in Islamabad
Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.
Stayed 1 night in Jan 2024

8/10 Good

Pervaiz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Farrah

Travelled with family
Liked: Property conditions & facilities, room comfort
Wonderful stay!!
Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Sohail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience!
Stayed 5 nights in Dec 2023

10/10 Excellent

Abid

Its everything wonderful stunning hospitality
Stayed 1 night in Dec 2023

10/10 Excellent

saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel in Pakistan.
Stayed 2 nights in Dec 2023