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Sheraton Waikiki Beach Resort

4.0 star property

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Photo gallery for Sheraton Waikiki Beach Resort

Property amenity
Luxury Room, Multiple Beds, Oceanfront | View from room
View from room
View from room
Suite, 1 Bedroom, Oceanfront (Kai Suite Doubles) | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Gym
  • Breakfast available

Explore the area

Map
2255 Kalakaua Ave, Honolulu, HI, 96815
  • Royal Hawaiian Center
    ‪1 min walk‬
  • Waikiki Beach Walk
    ‪4 min walk‬
  • Waikiki Beach
    ‪8 min walk‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront (Mobility Accessible, Tub floor 4 to 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Mobility Accessible, Tub floor 4 to 9)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Mobility Accessible, Tub Flr 10 to 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Mobility Accessible, Tub Flr 10 to 19)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower, Oceanfront (Mobility Accessible, Kai Suite King)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Roll-in Shower, Oceanfront (Mobility Accessible, Kai Suite King)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 3 Single Beds, City View

Family Room, 3 Single Beds, City View

Family Room, 3 Single Beds, City View

  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Kai Suite Doubles)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Oceanfront (Kai Suite Doubles)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Partial Ocean View

  • 22 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

  • 22 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Infinity, Floor 20 to 27)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Infinity, Floor 20 to 27)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Infinity, Floor 20 to 27)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Infinity, Floor 20 to 27)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Diamond Head)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Diamond Head)

  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Diamond Head)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Diamond Head)

  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Penthouse, Floor 28 to 31)

Beach/ocean view

Room, 1 King Bed, Oceanfront (Penthouse, Floor 28 to 31)

  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Floor 28 to 31)

Beach/ocean view

Room, 2 Double Beds, Oceanfront (Floor 28 to 31)

  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Multiple Beds, Oceanfront

Luxury Room, Multiple Beds, Oceanfront

Luxury Room, Multiple Beds, Oceanfront

  • 59 sq m
  • Ocean view
  • Sleeps 5
  • 3 Double Beds

View all photos for Suite, 1 Bedroom, Oceanfront (Malia Suite)

Suite, 1 Bedroom, Oceanfront (Malia Suite) | Living room

Suite, 1 Bedroom, Oceanfront (Malia Suite)

  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Kai Suite King)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Oceanfront (Kai Suite King)

  • 103 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Ohana Suite)

Suite, 2 Bedrooms, Oceanfront (Ohana Suite)

Suite, 2 Bedrooms, Oceanfront (Ohana Suite)

  • 103 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Floor 4 to 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Floor 4 to 9)

  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Floors 4 to 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Floors 4 to 9)

  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (High Floor, Floor 10 to 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (High Floor, Floor 10 to 19)

  • 22 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (High Floors, Floors 10 to 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (High Floors, Floors 10 to 19)

  • 22 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach, beach towels

Hyatt Regency Waikiki Beach Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (4521)
The price is €382
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Hyatt Regency Waikiki Beach Resort & Spa

About this property

Sheraton Waikiki Beach Resort

Beach hotel with 2 outdoor pools, near Royal Hawaiian Center
Catch some rays at the nearby beach or spend the day relaxing at Sheraton Waikiki Beach Resort's full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants. Change of towels is available on request.
Sheraton Waikiki Beach Resort offers 1636 accommodations with safes and complimentary newspapers. Rooms open to lanais. Pillowtop beds feature down comforters. 35-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Abhasa Spa has 9 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is open daily.
Sheraton Waikiki Beach Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Royal Hawaiian Center. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 7 restaurants.
  • Free WiFi
  • Enjoy Asian cuisine with a beachfront location at RumFire, one of the property's 7 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to body treatments, hot stone massages, or facials at abhasa Spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, 2 hot tubs, and fitness classes
  • Guests have great things to say about the beach and the clean accommodations
  • Steps from Royal Hawaiian Center and 4 minutes by foot from Waikiki Beach Walk
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Waikiki Beach Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a 24-hour fitness center, and a garden. For a fee, parking is available.

This Honolulu hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.
RumFire - This beachfront restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Edge of Waikiki - This cocktail bar is located by the pool and specializes in Asian cuisine. Open daily.
Kai Market - Overlooking the ocean and pool, this restaurant serves breakfast and dinner. Open daily.
Baskin-Robbins - Onsite restaurant. Open daily.
Honolulu Coffee Company - Onsite coffee shop. Open daily.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 55 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 35 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Baskin-Robbins
  • Edge of Waikiki
  • Honolulu Coffee Company
  • Kai Market
  • RumFire

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Art gallery
  • Canoeing
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 26,400 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 35-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are requested to provide their estimated arrival details in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35.00 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Covered valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE/TA-069-973-6064-01
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Waikiki
Sheraton Waikiki
Waikiki Sheraton
Honolulu Sheraton
Sheraton Honolulu
Sheraton Hotel Honolulu
Sheraton Waikiki Hawaii/Honolulu
Sheraton Waikiki Honolulu
Sheraton Waikiki Hotel Honolulu
Sheraton Waikiki Hotel
Sheraton
Sheraton Waikiki
Sheraton Waikiki Honolulu
Sheraton Waikiki Beach Resort Hotel
Sheraton Waikiki Beach Resort Honolulu
Sheraton Waikiki Beach Resort Hotel Honolulu

Sheraton Waikiki Beach Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1722 out of 2432 reviews
Rating 8 - Good. 458 out of 2432 reviews
Rating 6 - Okay. 145 out of 2432 reviews
Rating 4 - Poor. 50 out of 2432 reviews
Rating 2 - Terrible. 57 out of 2432 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mikeya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 3 nights in Dec 2024

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location. To get a beach chair must be down by 7:30am. They say they clear stuff left before 8am, but that isn’t true. No umbrellas around the poll, except for 4 at adult pool (first chair to go each morning). Food options around pool suck. RumFire’s food is not good.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was directly overlooking the ocean and central to lots of shopping areas and restaurants
Stayed 8 nights in Dec 2024

6/10 Okay

Darshan

Travelled with family
Liked: Staff & service, amenities
We definitely expected a lot better from Sheraton. The room was smelly. We were a party of 5 and definitely the room is not suitable for 5. The location, the pool areas and access to beach are the big plus points but other than that its average.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rebecca

Stayed 7 nights in Nov 2024

10/10 Excellent

Thedala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Will return and recommend
Stayed 3 nights in Dec 2024

6/10 Okay

Jin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The freezing cold pool makes it uninviting, and the Wi-Fi is unusable.
Stayed 5 nights in Dec 2024

10/10 Excellent

??

Stayed 1 night in Dec 2024

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were great, property was amazing, bartenders were very unwelcoming and rude. Rumfire food was below average and very expensive for what was given.
Stayed 8 nights in Dec 2024

8/10 Good

Hasib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Aleksandra

Stayed 7 nights in Nov 2024

10/10 Excellent

LaShonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed is in walking distance!
Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos

Stayed 5 nights in Dec 2024

10/10 Excellent

hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Nov 2024

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Jon, Malibu

Stayed 7 nights in Nov 2024

4/10 Poor

Terrence

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is the 1st resort I have stayed at that doesn’t have room service. Plus it was not highlighted at the time I booked. If it had I would have stayed somewhere else. The concierge was dismissive and did not help me.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jasveen

Stayed 3 nights in Dec 2024

10/10 Excellent

Arshak

Stayed 4 nights in Sep 2024

10/10 Excellent

JIAYU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ocean view
Stayed 7 nights in Dec 2024

10/10 Excellent

TAO, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Amanda Simone

Travelled with family and small children
Liked: Cleanliness, staff & service
Positives: 11 elevators, friendly staff, full gym open 24 hours. Walkable to a lot of restaurants and shops. Negatives: I was told to scan QR codes to find out any information when I checked in. It was a rush check in. Parking fee and resort fees are very high. The pool is small, crowded and only has sun for the first half of the day. If you plan on renting a car and driving around the island to see the sights, I suggest you don’t stay here. It is extremely overpriced and I regret booking it. For reference, I came hear with my 10 and 3 year old boys. We rented a car and every day we were going somewhere.
Stayed 5 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience
Ocean view absolutely worth it. Infinity pool was just incredible. The building is a work of art. I hope to return!
Stayed 3 nights in Dec 2024

8/10 Good

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
While I truly appreciated the location and the convenience of being close to both great food and the beach, there were a couple of issues that impacted my experience. Upon checking in, I was surprised by the lack of warmth and friendliness from the staff. Unlike my experiences at the other two hotels I stayed at in Hawaii, the staff member at check-in seemed distant and impatient, despite me not having any questions or concerns at that moment. A welcoming attitude would have been much appreciated. Additionally, I discovered a dark red spot on the bedsheet. While it appeared to have been washed, the stain was still noticeable and made me feel uncomfortable. By the time I noticed it, I was too tired to contact room service, but I felt it was an issue worth noting. On a positive note, the staff during checkout was incredibly friendly, and I also appreciated the bellman’s assistance with luggage storage. Their kindness and helpfulness made up for some of the earlier experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiauna Larissa

Stayed 5 nights in Dec 2024