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Capsis Astoria Heraklion Hotel

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Capsis Astoria Heraklion Hotel

Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Superior Triple Room, Balcony | View from room
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Exterior
Business Suite, Balcony | View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet-friendly
  • Breakfast available
  • Room service

Explore the area

Map
11 Eleftherias square, Heraklion, Crete Island, 71201
  • Venetian Walls
    1 min walk
  • Heraklion Archaeological Museum
    1 min walk
  • Capsis Cafe
    1 min walk
  • Heraklion (HER-Nikos Kazantzakis)
    13 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, Balcony

Down duvets, in-room safe, desk, laptop workspace

Superior Room, Balcony

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Executive Suite, Accessible

Down duvets, in-room safe, desk, laptop workspace

Executive Suite, Accessible

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • 34 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Down duvets, in-room safe, desk, laptop workspace

Superior Room

  • 19 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Suite, Balcony

Business Suite, Balcony

Business Suite, Balcony

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Economy Room (Special Offer)

Economy Room (Special Offer)

Economy Room (Special Offer)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Balcony

Superior Triple Room, Balcony

Superior Triple Room, Balcony

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 32 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

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Room

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Breakfast included
Free WiFi
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Air conditioning
4.4 out of 5, Excellent, (771)
The price is €74
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Atrion Hotel

About this property

Capsis Astoria Heraklion Hotel

Family-friendly hotel with 3 restaurants and bars
3 restaurants, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at Capsis Astoria Heraklion Hotel gets high marks from our customers. During your stay, you're just a quick walk from Dedalou Shopping Street. You'll find features like free WiFi in public areas, plus 3 restaurants and 2 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Mediterranean cuisine at Cafe Capsis, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Dedalou Shopping Street and Venetian Walls
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Capsis Astoria Heraklion Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 4650 square feet (432 square meters) and includes a conference center. A rooftop terrace, a library, and an arcade/game room are also featured at the family-friendly Capsis Astoria Heraklion Hotel. Parking is available for a fee.

This 4-star Heraklion hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Cafe Capsis - This bistro specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.
Erofilli - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Aegea View Pool Bar/Resto - This beach restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (EUR 14 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15 per person
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Capsis
  • Erofilli
  • Aegea View Pool Bar/Resto

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Private winery tours
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • High chair
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4650 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Pillow menu

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Covered valet parking fee: EUR 14 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:30 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Astoria Capsis
Astoria Capsis Heraklion
Astoria Capsis Hotel Heraklion
Astoria Heraklion
Capsis Astoria
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel
Capsis Astoria Hotel
Capsis Astoria Hotel Heraklion
Capsis Hotel Heraklion
Capsis Astoria Heraklion Hotel Crete
Hotel Astoria Capsis
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel Hotel
Capsis Astoria Heraklion Hotel Heraklion
Capsis Astoria Heraklion Hotel Hotel Heraklion

Capsis Astoria Heraklion Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 417 out of 999 reviews" "
Rating 8 - Good. 395 out of 999 reviews" "
Rating 6 - Okay. 121 out of 999 reviews" "
Rating 4 - Poor. 43 out of 999 reviews" "
Rating 2 - Terrible. 23 out of 999 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel - with a GREAT Rooftop Bar
I typically stay here for work trips to HER - Thia is the 6/7th time I've been here and it has an amazing rooftop bar (with great food!) to watch the sunset and work (or to catch some sun). I love the hotel and it's super close to everything. If you feel lazy there is also a gun there so it covers everything. Thank you Capsis team ❤️
Stayed 1 night in Sep 2024

10/10 Excellent

Lynne E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! Great Hotel in the heart of Heraklion! Room was clean and comfortable, staff are friendly and helpful! Lovely buffet breakfast and beautiful rooftop pool, bar & restaurant!
Stayed 7 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 1 night in Sep 2024

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Michelle

Travelled with family
View from the roof was nice. Rooms are tired and dated.
Stayed 1 night in Aug 2024

8/10 Good

Juraj, Beaumaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great breakfast,
Stayed 3 nights in Jul 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very central to everything. Very helpful staff, breakfast included was great, rooftop pool and bar was fantastic, we had a ball! Would stay again!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Junaid

Liked: Staff & service, property conditions & facilities, room comfort
Nice and comfortable a little noisy at night.
Stayed 1 night in Jul 2024

10/10 Excellent

Athanasios, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close enough to the port for walking and sightseeing. It was also very close to the museum. The service was exceptional. I would definitely stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Jul 2024

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, amenities
Great stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Maddison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
A wonderful stay. Hotel was centrally located with great access to everything. Rooftop pool and bar was a particular highlight. Cannot recommend enough for a stay in Heraklion. Staff were so friendly and helpful too.
Stayed 5 nights in Jul 2024

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Better options out there
Beds are way too old and uncomfortable.
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book elsewhere!
Hotel was awful, very outdated. There was a terrible musty smell in our room that doesn’t go away, so bad. The bed was very low and hard, no comfort. Flooring was also peeling away. Shower head did not work properly, was broken. Very old, needs a big revamp!
Stayed 3 nights in Jun 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service
Was only there as a stop over for the airport but staff were very helpful and the rooftop terrace & pool were a bonus
Stayed 1 night in Jun 2024

4/10 Poor

Toby

Stayed 3 nights in Jun 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, central hotel. Big rooms.
Stayed 1 night in Jun 2024

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for exploring Heraklion
The hotel is right beside the Archeological Museum and within walking distance of many other attractions. Parking is available (EUR 14/night): you pause outside in the busy street, double-parking is normal, to unload luggage and the hotel staff will then take your keys and whisk the car away to somewhere else -- give 20 minutes notice whenever you want it back. The hotel has a slightly older feel to it, but our room was spacious with a good balcony, although a small ensuite bathroom; the bed was very comfortable and the air conditioning was very welcome. There was a very good choice of buffet options at breakfast. The rooftop pool is fairly compact and can be windy, but a blessing after a hot day of sightseeing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good overall experience.
Always a very pleasant and friendly place to stay. Very handy for local buses to either the airport or the Ktel bus station.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strong mould damage in room
Hotel was advertised as having a rooftop pool and rooftop bar available “Highlight: Outdoor pool available! Only 5% of properties offer this in Heraklion.” Both were NOT available. We booked a twin room. The springs were easy to feel through the mattresses - so uncomfortable. They offered us to test 3 alternative rooms. The first had the same bed. The second had much better beds, but had a really bad mould smell in the room which couldn’t get rid of by opening the window, see the photo of the ceiling. The third room was a double bed that was also really hard and again springs were felt through the mattress. We walked into town and found another hotel that had a rooftop bar and fresh rooms and left Capsis without staying. They even charged us the full days parking for 2 hours of parking. Neither the hotel nor Hotels.com responded to our messages through the App. We lost all the money for the stay, even though the hotel did not have the services advertised and stank of mould
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful, cold, dirty, not worth the cheap price
The rooms were tiny, cold, infested with ants and other insects, no heating, dingy bathrooms, dingy rooms with worn down linens, and “king” beds were two uncomfortable twin beds next to each other with no gap cover. We hand a constant stream of ants coming out of the drain and other assort disgusting insects (see photos)
Stayed 2 nights in Oct 2023