After a turbulent start, things did get sorted and the hotel served its purpose. You are meant to receive an email with a link the night before arrival. As this is a 'staffless' hotel, you are required to submit some information before your code number is issued. This code opens the hotels main door, the interior door, the lift, and your room. I never received the link. The next day I tried to contact Hotels.com and the hotel. I couldn't get through to the hotel, and Hotels.com was as much help as a paper umbrella. You must remember, I am now walking aimlessly around Helsinki. Finally I manage to reach the hotel direct, and all was sorted within minutes. I would suggest you book this hotel direct, and not through a third party. The hotel needs your contact details in order to send you the link. The hotel is really well located in the heart of the city. Rooms are large, with a little seating area, and ensuite bathroom. They come with a large TV, hairdryer, tea/coffee facilities, microwave, and a fridge. I'd definitely stay again, as the location and price are great. I would however book with them directly