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Hotel Holstenwall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Holstenwall

Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Property entrance
Lobby
Free daily buffet breakfast

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Holstenwall 19, Hamburg, HH, 20355
  • St. Michaelis Church
    6 min walk
  • Reeperbahn
    7 min walk
  • Operettenhaus
    7 min walk
  • Hamburg (HAM)
    31 min drive

Room options

View all photos for Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Single Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Basic Single Room, 1 Queen Bed

  • 12 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Comfort Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Room

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Basic Double Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Basic Double Room, 1 Queen Bed

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Holstenwall

Pet-friendly hotel with free breakfast connected to the convention center in Hamburg
Along with a bar/lounge, this smoke-free hotel has a 24-hour front desk and free newspapers. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a TV in a common area, and a front-desk safe are onsite.
Hotel Holstenwall offers 67 accommodations with safes and complimentary newspapers. These individually furnished accommodations include desks. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the helpful staff at Hotel Holstenwall. During your stay, you'll be connected to the convention center, and just a quick walk from Reeperbahn. Enjoy features like free breakfast and free WiFi in public areas, plus a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include free lobby newspapers, a front-desk safe, and a multilingual staff
  • 7 minutes by foot from Reeperbahn and a 3-minute drive from Hamburg City Hall
  • Dogs welcome for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Holstenwall.

This Hamburg hotel is smoke free.

Guests are served free buffet breakfast daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily
  • 1 bar

Family friendly

  • Free cots/infant beds
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 7.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hamburg Novum Hotel Holstenwall
Holstenwall Hamburg
Holstenwall Novum Hotel Hamburg
Novum Holstenwall Hamburg Neustadt
Novum Holstenwall Neustadt
Novum Hotel Hamburg Holstenwall
Novum Hotel Holstenwall
Novum Hotel Holstenwall Hamburg
Novum Hotel Holstenwall Hamburg Neustadt
Novum Hotel Holstenwall Neustadt
Select Hotel Hamburg
Hotel Holstenwall Hotel
Hotel Holstenwall Hamburg
Hotel Holstenwall Hotel Hamburg
Novum Hotel Holstenwall Hamburg Neustadt

Hotel Holstenwall Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 1000 reviews" "
Rating 8 - Good. 485 out of 1000 reviews" "
Rating 6 - Okay. 260 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No AC in the room, carpet in the bedroom was in bad condition, room is very small. Tiles in the bathroom need repairs. No conditioner or lotion, same shampoo, body wash and hand soap (weird). Convenient located near the train station and good amount of food options around. Non smoking hotel however when you open your windows for ventilation you do receive all the smoke from people smoking around.
Stayed 3 nights in Jul 2024

8/10 Good

Peter, Avondale Auckland

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

JOHN

Travelled with partner
Liked: Amenities
Staff were excellent but work was going on next door so some noise
Stayed 3 nights in May 2024

6/10 Okay

Haley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A passable hotel in a very walkable location. Negatives: - There was mold in the shower. - The rooms are very small, hard to even walk around in. - The rooms are very basic with no décor and feel sort of cobbled together with shoddy repair jobs. - The rooms are very loud, you can hear lots of noise from outside (sirens from emergency vehicles are relentless in Hamburg). Positives: - The hotel staff was pleasant and accommodating. - The breakfast buffet is a nice option to have in the morning. - The location is great, walkable to many things. Verdict: Might be worth staying at if the price is right (cheap) and you care more about being in a good location than you do about your hotel room. If staying in a nice hotel is important to you, this is not the place.
Stayed 2 nights in Apr 2024

8/10 Good

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and peaceful location
Location in a peaceful location bus stop 2 minutes walk. People at reception are very friendly specially Khadim. Double bed room size was bit smaller only good for one person. Rest was ok didn’t have any problem
Stayed 3 nights in Mar 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, amenities
Quiet building.
Stayed 1 night in Sep 2023

8/10 Good

Theresa, New York

Travelled with group
Liked: Cleanliness, staff & service
The staff was very helpful. The breakfast room was bright and a good selection of food. Unique key system that was a little tricky. The room was a decent size and was clean. The reception and sitting area could use a little updating.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was very convenient for the purpose of are visit, staff were helpful and friendly and rooms were good size.
Stayed 3 nights in May 2023

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great quiet location,10min walk to the reeperbahn and train stations. Hotel rooms are basic but clean. There is NO bar as advertised.
Stayed 2 nights in Mar 2023

10/10 Excellent

colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

4/10 Poor

Maryanne

Business traveller
Disliked: Staff & service
The night staff did not speak English and if they did were not at all helpful. the night desk staff on duty Sep 5th in the early morning refused to get me a taxi which I had asked for earlier, told me to try taking the train, pointing me to the door (all done with emotion and anger seemingly towards me). I went next door and immediately got the taxi from the night desk person at the next hotel, who had no problem at all. The other staff were great.
Stayed 4 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice room at all, stay somewhere else
Would rather have stayed in a hostel. Not enough towels provided in the room, had to request the right number of towels at front desk. Room and especially bathroom are in dire need of renovation. Repairs needed in various places (see photos). The hotel does not take pride in its rooms. The front desk is stated as 24hr in the description but frequently there is a sign at the desk saying they will be back in a few minutes, on one occasion this was around 20 mins. That's not 24hr then. Window handle missing to one of the windows. Would not choose to stay here again and think it has also put me off of the Novum brand.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected.
Stayed 1 night in May 2022

6/10 Okay

sandra

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Uncomfortable pillows, average breakfast and noisy
Stayed 2 nights in May 2022

8/10 Good

Kestutis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Sarah, Newport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay, friendly staff, good location
Stayed 4 nights in Oct 2021

10/10 Excellent

Grees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Jimi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel close to Reeperbahn
Very comfortable hotel and close to Reeperbahn with its clubs, pubs and restaurants. Super clean! Although I didn't chat that much with the staff (corona times) they were very helpful when I needed anything. I've seen some reviews concerned about the noise. There's a big street with lots of traffic just outside the hotel but I had an upper floor room and didn't hear anything at all (and I had the window open at night). Will book it again. ps. didn't have breakfast at the hotel due to the corona situation
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Fair
Everything was OK, nothing exceptional. Just fair. There was a mess about the breakfast, as staff was restricting how much each person could eat.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The best thing it was the cleanliness and the location. The mattress was awful. On our first night at the hotel, we wake up at small hours in the morning with people laughing and talking on the corridor for ages and the reception staff did not do anything about it. Breakfast did not have any dairy free options. As they did not have any dairy free options,in the afternoon I went to the supermarket and bought a big pot of dairy free yogurt. While asking at the reception if they have a spoon as I was hungry, staff were the most unfriendly and rude I ever seen in a hotel reception. The receptionist said that we were in a hotel, and when my husband said, yes, and we are staying here is why we are asking for a spoon. the receptionist asked our room number and requested the key to make sure we were there. When we showed them the key, he just looked at me and said no spoon and no kitchen. His reaction it would not be much different if I have asked for a gun. I am sure that if one day I return to Hamburg I would not stay in this hotel. Reception should be able to help guests, listen their needs, willing to help when they need anything, not treating them in such unfriendly way. I cannot understand how people so unfriendly and rude can work in a hotel reception.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a short stay perfect however breakfast is poor
Stayed 2 nights in Dec 2019

6/10 Okay

roberto

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Karin

Disliked: Staff & service, property conditions & facilities
Rude staff
Rude staff
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019