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Hatsuhana

3.0 star property

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Photo gallery for Hatsuhana

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)
Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)
Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30) | Bathroom
Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30) | Bathroom
Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Hakone, Kanagawa Prefecture, 2500313
  • Tenzan Onsen
    ‪14 min walk‬
  • Hakone Open Air Museum
    ‪17 min drive‬
  • Hakone Kowakien Yunessun
    ‪17 min drive‬

Room options

View all photos for Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 67.45 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (Universal type, Dinner 19:00 or 19:30)

  • 88.15 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (D type, Dinner time 19:00 or 19:30)

  • 77.40 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

Premium Twin Room, Non Smoking (B type, Dinner 19:00 or 19:30)

  • 87.27 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 80.04 sq m
  • Sleeps 4
  • 2 Large Twin Beds OR 1 Twin Trundle Bed and 1 Large Twin Sofa Bed

View all photos for Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

Grand Twin Room, Non Smoking (Dinner time 19:00 or 19:30)

  • 105.77 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

Premium Room, Non Smoking (A type, Dinner time 19:00 or 19:30)

  • 87.48 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Deluxe Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

  • 65.39 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Twin Trundle Bed

View all photos for Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (C type, Dinner time 19:00 or 19:30)

  • 92.29 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

Luxury Room, Non Smoking (E type, Dinner time 19:00 or 19:30)

  • 90.91 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

Premium Room, 1 Bedroom, Non Smoking (C type, Dinner time 19:00 or 19:30)

  • 88.09 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

Luxury Twin Room, Non Smoking (B type, Dinner time 19:00 or 19:30)

  • 67.45 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

Comfort Room, Non Smoking (Dinner time 19:00 or 19:30)

  • 43.72 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Hatsuhana

Hotel in Hakone with a full-service spa and a 24-hour front desk
This smoke-free hotel features a full-service spa, a restaurant, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided.
Hatsuhana offers 35 accommodations with minibars and safes. 50-inch flat-screen televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Hatsuhana, you'll be within walking distance of Tenzan Onsen. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy Japanese cuisine while dining at DINING HANAEMI
  • Breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include a car charging station and a terrace
  • 14 minutes by car from Lake Ashi and 12 minutes from Fuji-Hakone-Izu National Park
There's a restaurant on site. Public spaces have free WiFi. Hatsuhana offers its guests a full-service spa. Hatsuhana also features a terrace and shopping on site. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hatsuhana was completed in September 2022.

This 3-star Hakone hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 9:00 AM.
DINING HANAEMI - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Reservations are required.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 9:00 AM for a fee: JPY 4,235 for adults and JPY 2,420 for children
  • A restaurant

Restaurants on site

  • DINING HANAEMI

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately JPY 4235 for adults and JPY 2420 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Hatsuhana Hakone
Hatsuhana Hakone
Hatsuhana Hotel Hakone Machi
Hatsuhana Hotel
Hotel Hatsuhana
Hatsuhana Hakone
Hatsuhana Hotel Hakone

Hatsuhana Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 26 reviews
Rating 8 - Good. 5 out of 26 reviews
Rating 6 - Okay. 1 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Stayed 3 nights in Nov 2024

8/10 Good

Cloriza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience a superlative modern property with exceptional staff.
Stayed 1 night in May 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reclusive area. Close to nature but far from everything else.
Stayed 1 night in May 2024

10/10 Excellent

Tenghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Man Ching Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner.
Stayed 4 nights in Nov 2024

10/10 Excellent

ChangWoo

Stayed 1 night in Nov 2024

4/10 Poor

Sang Yong

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mauricio Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love it
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

緑に包まれる極上の風呂時間

2022年リノベで、すべてが清潔でシンプルなセンスの良さが際立つ。全室備え付けの露天風呂で緑を眺めながらゆったりと過ごす時間も貴重だし、大浴場のとろとろの泉質は極上。サービスも過不足ない。 惜しむらくは食事。けっして悪くはないのだが和食に「モダン」がつくと小手先の工夫に陥りがち。素材はいいのだから、果物にゼリーをかけたり極小のフカヒレを無理に入れたりキラキラさせずとも、素朴な日本料理でいいのでは。お肉も脂たっぷりで、かなり若い人や外国人に向けているのかもしれないが。 けれど総じては満足のいく大罪だった
Stayed 1 night in May 2024

8/10 Good

Ka Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

MIDORI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
女性にうれしい宿、の看板に偽りなし！母娘で滞在しましたが、お湯もお食事もサービスもとても満足しました。ぜひ再訪したいと思う、数少ない宿です。
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

気持ちよく過ごせました。

大変快適に過ごせました。 湯量も豊富で、いろんなお風呂が楽しめ、良い温泉です。 スタッフの皆さんがにこやかで、気持ちよかったです。 化粧落とし（クレンジングオイル）が置いてあれば良かったです。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service