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"Brilliant place wish we had more time. Very clean and the surroundings are breath taking. " More
18 Mar 2024 by María Fdez. de Valderrama Voice of Customer Coord.
Dear Guest, Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are truly delighted to hear that you found our surroundings breathtaking and appreciated the cleanliness of our resort. Our team is committed to providing an environment where the simple pleasures are enhanced by our dedication to a life well-lived, and your recognition of these details is deeply valued. The exceptional experiences we strive to offer are reflected in your satisfaction with the room amenities and the overall condition of the hotel. It is our mission to ensure that every moment spent with us is a step into a world of the exceptional, where Spanish culture and hospitality are woven into every aspect of our service.We look forward to seeing you again in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
6 Mar 2020 by Alejandro Naranjo - Guest Experience Manager
Dear guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We hope that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,
18 May 2024 by Laura López, Voice of Customer Coordinator
Lieber Herr Paul, Grüße vom Palacio de Isora, einem Gran Meliá Hotel! Wir bedanken uns für Ihre Bewertung.Es freut uns, dass Sie die Ausstattung Ihres Zimmers positiv hervorgehoben haben, insbesondere da wir großen Wert auf die hochwertige Einrichtung und die stilvolle Gestaltung legen, um unseren Gästen ein exklusives Ambiente zu bieten. Wir bedauern jedoch, dass andere Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben. Unser Ziel ist es stets, ein Höchstmaß an Service und Komfort zu gewährleisten, und es tut uns leid, falls wir diesem Anspruch während Ihres Besuchs nicht gerecht wurden. Wir möchten Ihnen versichern, dass wir ein kontinuierliches Engagement für die Qualität unserer Dienstleistungen haben und stets bemüht sind, unseren Gästen unvergessliche Erlebnisse zu bieten, die die kulturelle Essenz und die raffinierte Lebensart von Gran Melia widerspiegeln.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Laura López, Voice of Customer Coordinator
25 Mar 2024 by María Fdez. de Valderrama Voice of Customer Coord
Liebe Frau Sandra, Grüße vom Palacio de Isora, einem Gran Meliá Hotel! Vielen Dank für Ihren Kommentar.Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns zusammen mit Ihrer Familie genossen haben und die kulinarischen Angebote unseres Hauses Ihren Geschmack getroffen haben. Mit unserem Bestreben, Momente des Wohlbefindens zu schaffen und die Schönheit der spanischen Kultur zu teilen, sind wir stolz darauf, dass unser Engagement für eine exklusive und familiengerechte Atmosphäre von Ihnen positiv hervorgehoben wurde. Ihr Lob bezüglich der Zimmerreinheit, des Hotelzustands und des Services erfüllt uns mit Freude. Wir nehmen Ihr Feedback sehr ernst und möchten versichern, dass die Zufriedenheit unserer Gäste von höchster Bedeutung für uns ist. Wir bedauern, sollten bestimmte Aspekte nicht Ihren Vorstellungen entsprochen haben, und versprechen Ihnen, dass wir stets bemüht sind, unseren Service zu perfektionieren.Mit freundlichen Grüßen,María Fdez. de ValderramaVoice of Customer Coordinator
All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Gran Melia Palacio de Isora, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Mediterranean resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available. This 5-star Guia de Isora resort is smoke free.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge)
Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Pangea Food Market – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide and a 24-hour fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property uses a grey water recycling system.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
