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Hollywood Mirage - Excel Hotels & Resorts

3.5 star property

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, pool loungers
Front of property
Terrace/patio
Fridge, microwave, stovetop, coffee/tea maker
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Golf Las Americas
    ‪6 min drive‬
  • Las Vistas Beach
    ‪7 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪13 min drive‬

Room options

View all photos for Apartment 1 bedroom (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Studio

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (3+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment studio (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment studio (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment 1 bedroom (1+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (2+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (2+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Studio, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Studio, Sea View

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (1+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 1 bedroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment studio

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Apartment 2 bedrooms (3+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+4)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View

  • 71 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (5)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom, Ocean View

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Hollywood Mirage - Excel Hotels & Resorts

Family-friendly aparthotel with 2 outdoor pools and a full-service spa
Along with 2 outdoor pools, this aparthotel has a full-service spa and a restaurant. Free WiFi in public areas, a free area shuttle, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Each apartment provides a flat-screen TV with satellite channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a balcony, and a coffee/tea maker. Limited housekeeping is available.
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the pool at Hollywood Mirage - Excel Hotels & Resorts. During your stay, you'll be within walking distance of Los Cristianos Beach. Free WiFi in public areas, a free area shuttle, and 2 outdoor pools are available. This comfortable aparthotel has 335 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a balcony, and a flat-screen TV
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the helpful staff and the pool
  • Just a 3-minute drive from Los Cristianos Beach and 6 minutes from Siam Park
  • Free beach and local-area shuttle service
Hollywood Mirage - Excel Hotels & Resorts offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A library, a terrace, and a complimentary children's club are also featured at the family-friendly Hollywood Mirage - Excel Hotels & Resorts.

Smoking is allowed in designated areas at this 3.5-star Arona aparthotel.

For a fee, guests can enjoy buffet breakfast daily from 8:30 AM to 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Beach

  • Near the beach
  • Free beach shuttle
  • Beach sunloungers
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Sunloungers
  • Umbrellas
  • Full-service spa
  • Spa open daily
  • Massages

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • Free local area shuttle
  • Free beach shuttle

Family friendly

  • Free children's club
  • Children's pool
  • High chair
  • Children's games
  • Baby bath
  • Bed rails
  • Stair gate

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 8:30 AM–11:00 AM: EUR 13 for adults and EUR 6.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Hairdryer
  • Free toiletries
  • Towels provided

Living spaces

  • Library

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table
  • Games room
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible (with limits)
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Safe (surcharge)

Location highlights

  • In the suburbs

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
Property Registration Number A38083101

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 721 reviews
Rating 8 - Good. 281 out of 721 reviews
Rating 6 - Okay. 82 out of 721 reviews
Rating 4 - Poor. 27 out of 721 reviews
Rating 2 - Terrible. 13 out of 721 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of hills!
Stayed 3 nights in Nov 2024

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sadie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, about 15 minutes walk to the beach. Uphill coming back but a courtesy busting and from the hotel, hourly until 6pm.
Stayed 5 nights in Oct 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Holywood Mirage is great
Third time we have been there this year - fantastic as always.
Stayed 5 nights in Oct 2024

10/10 Excellent

raffaele

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel good all around food good and staff highly recommended it!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole Ann

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 2 nights in Sep 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Excellent choice of pools and entertainment good. Shuttle to beach good
Stayed 6 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel very clean friendly staff would come again.
Stayed 7 nights in Jul 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Favourite Holiday Accomodation
Great views of Los Cristianos from the 5th floor! Lovely pool area and great variety of activities too. Enjoyed the yoga, foam party, underwater bikes and treadmill too!
Stayed 6 nights in Jul 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here - this is our second visit and we were in 2 rooms. This time our rooms were much smaller and basic though and we weren't aware we had booked differently. We used pool 3, and love lifeguard Victor who appears to love his job, very friendly and helpful beyond what he needs to be (whilst we were in the pool he moved our water bottles out the sun and into the shade for example). He made sure everyone had loungers where they wanted. A real asset to this hotel! The location is a bit far out but that's why its better value. We used taxis to get to main areas and walked the seafront. Chose no breakfast this time as previously found the restaurant good but crowded. The shop did warm pastries which we had on the balconies instead. We have and would stay here again.
Stayed 7 nights in Jun 2024

10/10 Excellent

Clive

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Junior

Disliked: Cleanliness, room comfort
Stayed 5 nights in Jun 2024

2/10 Terrible

leon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Considering we had to move on the second day because of being infested with cockroaches (even in the bed). The balcony door wouldnt lock and the safe didnt work so had to take all our valuables around with us!! I will be officially complaining and requesting a refund
Stayed 5 nights in May 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
5 Star accomodation
Stayed in 3422 which had a fantastic view of the pool and whole of Los Cristianos! Great pool area and comfy sunbeds that were plentiful too.
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
View
Lovely stay, lovely apartment and spectacular view.. Think we came home just in time as some lads were very noisy in apartment above us, luckily it was only one night..
Stayed 7 nights in Apr 2024

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. Amazing apartment, staff so friendly and work so hard to make everything so fun. We particularly loved the bbq and show. We will be back 💯
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary, Brighton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities are great, the rooms are good and well equipped with comfortable beds and air conditioning, but the stand out thing is that all the staff are very helpful, very nice and very cheery - they work really hard to ensure you have a great stay. We loved our holiday here and would come again.
Stayed 8 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, room comfort
Fantastic stay with views
Fantastic comfortable stay at this lovely property Friendly helpful staff with some great bars and restaurants a short walk away
Stayed 7 nights in Mar 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked a 1 bedroom apartment with sea views, and received keys for a 1 bedroom duplex with sea views. If we knew we were going to be walking up and down stairs for too go to bed we would not have booked it and consequently ended setting up the sofa bed downstairs for convenience because there was no availability for a 1 bedroom apartment, very disappointed about that. Otherwise the hotel was very good.
Stayed 7 nights in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, room comfort
Very good stay. Breakfast nice but not very warm. But only thing i would say is if your mobilty is restricted its very hilly. But I personally would stay again.
Stayed 9 nights in Mar 2024

8/10 Good

Elaine

Travelled with group
Just a bit tired Looking paint flaking off walls stairs up to apartment hair,fluff stairs not washed regularly as dirty tiles broken
Stayed 7 nights in Mar 2024

8/10 Good

Martin, Brighouse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Metodija

Travelled with group
Very lovely and beautiful
Stayed 2 nights in Mar 2024