Golden Sands Hotels with Spa

"The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money."

"It was a beautiful hotel with a spectacular view. It was across the street from the beach and a ton of restaurants, shops, bars (one of them is an Eiffel Tower, carnival rides, ect. The noise from all that goes on until 3AM. That’s not a complaint. If you are across from all that you should expect noise. I mention it to suggest packing ear plugs. The room was nice and the bed was comfortable. It was very clean. We splurged for a balcony and I’m so glad we did. The breakfast buffet was unbelievable!! It had everything you could possibly imagine and it was delicious. The other bonus was free parking. I’d definitely recommend this hotel. "

"The place was clean and the service was great."