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Room, 1 King Bed (Resort - Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Resort)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Golf View (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Pool View (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Resort and Spa)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Gold Coast Resort. During your stay, you're just a quick walk from Palm Meadows Golf Course. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy pool views while dining at The Green Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to body wraps, Swedish massages or aromatherapy at Future Therapy
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Steps from Palm Meadows Golf Course and 13 minutes by car from Surfers Paradise Beach

Mercure Gold Coast Resort ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Mercure Gold Coast Resort

Everyone (1)
4 out of 5

Posted by on 14 Jan 2020

Was this review helpful to you?
Comment from Hotel Management

14 Jan 2020 by Ben - Assistant Manager

Dear Anonymous, Thank you for your review. We appreciate you taking the time to leave us some feedback.

About the Mercure Gold Coast Resort

Location 64 Palm Meadows Drive, Carrara, QLD 4211

Property Features

Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10097 square feet (938 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Mercure Gold Coast Resort. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 292 guestrooms or units
  • 3 levels
  • 8 buildings
  • Conference rooms
  • 10097 sq ft of conference space
  • 938 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Train station: Varsity Lakes Station (10 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • LCD television
  • Digital channels
  • Coffee maker
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The Green Dining – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

The Green Bar – Overlooking the golf course, this bar serves brunch, lunch and light fare. Open daily.

The Cart – On-site coffee shop. Open daily.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Tennis lessons on site
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Swedish massage
  • Number of treatment rooms 3
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 35 for adults and from AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Mercure
  • Gold Coast Mercure Resort
  • Mercure Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Resort Carrara
  • Mercure Resort Gold Coast
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast Resort Hotel
  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort Hotel Carrara

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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