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Mercure Gold Coast Resort

4.0 star property

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Photo gallery for Mercure Gold Coast Resort

Exterior
Golf
2 outdoor pools, pool loungers
Property grounds
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub

Explore the area

Map
64 Palm Meadows Drive, Carrara, QLD, 4211
  • Palm Meadows Golf Course
    ‪3 min walk‬
  • The Star Gold Coast
    ‪6 min drive‬
  • Surfers Paradise Beach
    ‪13 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room (Resort and Spa)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort and Spa)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Pool View (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Pool View (Resort)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort - Spa)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort - Spa)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
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4.7 out of 5, Exceptional, (1103)
The price is €151
for 1 room
includes taxes & fees
20 Mar - 21 Mar
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About this property

Mercure Gold Coast Resort

Suburban hotel with 2 outdoor pools and a full-service spa
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Mercure Gold Coast Resort. During your stay, you're just a quick walk from Palm Meadows Golf Course. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy pool views while dining at The Green Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, manicures and pedicures, or massages at Future Therapy
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Steps from Palm Meadows Golf Course and 13 minutes by car from Surfers Paradise Beach
Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Mercure Gold Coast Resort. Self parking is free.

Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • The Green Dining
  • The Green Bar
  • The Cart

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • A hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Mercure Gold Coast Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1002 reviews
Rating 8 - Good. 320 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Stayed 1 night in Nov 2024

8/10 Good

Kris L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly isolated resort style hotel
This is a nice 4 star hotel. The rooms are large and well lit and comfortable. If i want to be picky, the bed is a little soft with the topper being very spongy. The mattress should be a little firmer if you're going to use a topper like that. Saying that, i slept like a log but i was very sleep deprived. There's a big pool that looked very inviting and the breakfast had plenty of hot and cold choices and was good value. Only other criticism is having a shower in the bath but that's not an easy fix, and the fact that it's kinda in the middle of nowhere. If you're bringing your car that's not an issue, if you're relying on ubers, it gets expensive at around $20 to Robina station. The wifi is OK, it's got a decent tv, has a desk and chair for work if you need it and there's tea and coffee making facilities but no toaster or microwave. There is a cafe/bar by the lobby though. It was clean and is stay here again without thinking about it. Staff were all friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Amenities
The staff were absolutely amazing. Special shout out to Ben tha went above and beyond. Thank you so much. We will be back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Colin Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Trisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Nov 2024

10/10 Excellent

Linda

Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Beautiful views
Stayed 4 nights in Nov 2024

10/10 Excellent

Cameron Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t fault the resort. Absolutely wonderful, stayed for 7 nights and I would come back. Only thing is public transport comes hourly 900m away and stops at 730pm
Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property. We only stayed a night while attending an event at the stadium nearby but would totally come back for a weekend as the pools looked so inviting and the area is lovely and tranquil with the golf course on your doorstep.
Stayed 1 night in Nov 2024

6/10 Okay

Annie

Liked: Staff & service
I had a couple of issues with the reservation but the customer service to remedy them was absolutely fantastic.
Stayed 1 night in Nov 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Room was very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always perfect
Stayed 7 nights in Oct 2024

4/10 Poor

Britta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think for $435 per night this was really an overall very disappointing stay. The rooms are outdated, glasses were not clean, and there was nothing special about the resort at all. The staff at reception was really friendly though.
Stayed 1 night in Nov 2024

6/10 Okay

Sue

Business traveller
Doona not in a doona cover. Sheet on top and below. Not practical and not hygenic
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All boxes ticked
Close to Turf Club for Formal. Undercover parking has 2m height, lots of street parking as alternative but resort gated, short paved walk back to car depending on unit. Adjoining rooms means two units with an outer lockable shared door so you can leave unit doors open if you wish. Rooms are nice size , clean and comfy beds. Lovely pool although we didnt get to swim due to the stormy weather. Would stay again.
Stayed 1 night in Nov 2024

8/10 Good

Mladen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Mercure, the room was cozy and spotless, with friendly staff made us feel right at home. The pool was refreshing and provided hours of fun for our little one. The only downside was that the breakfast buffet didn't have cheese.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jye Youn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Paul, Marino

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant enough but not so much that I'd return.
Stayed 5 nights in Nov 2024

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and friendly staff. It made my weekend.
Stayed 1 night in Nov 2024

6/10 Okay

Anna

Liked: Staff & service
Staff were really great, I cannot say enough about them. The property itself is in need of some work however. The rooms are very dated and I had lots of little bugs flying around the room which wasn't great. The pool was nice but again, needs some work to make it cleaner. Location was good and it was peaceful and areas were well maintained. Overall not too bad.
Stayed 2 nights in Nov 2024

8/10 Good

Aloysius

Travelled with partner
Liked: Cleanliness, staff & service
We liked the quiet
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with balcony. Pool was awesome. Restaurant had yummy dinners and the breakfast buffet was so delicious with so many options.
Stayed 7 nights in Oct 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024

8/10 Good

Ruth

Stayed 1 night in Oct 2024

10/10 Excellent

Rochelle

Stayed 1 night in Oct 2024