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JW Marriott Hotel Frankfurt

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Deluxe Room, 1 King Bed, Non Smoking
Junior Suite, 1 King Bed, Non Smoking
55-inch LED TV with digital channels, TV, iPod dock
Reception
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Free WiFi

Explore the area

Map
Thurn-und-Taxis-Platz 2, Frankfurt, HE, 60313
  • MyZeil
    ‪1 min walk‬
  • Römerberg
    ‪9 min walk‬
  • Alte Oper
    ‪9 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪27 min drive‬

Room options

View all photos for Panoramic Suite, 1 King Bed, Non Smoking

Panoramic Suite, 1 King Bed, Non Smoking

Panoramic Suite, 1 King Bed, Non Smoking

  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living room

Junior Suite, 1 King Bed, Non Smoking

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living room

Junior Suite, 1 King Bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 King Bed

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Living room

Grand Suite, 1 King Bed, Non Smoking

  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking

Panoramic Room, 1 King Bed, Non Smoking

Panoramic Room, 1 King Bed, Non Smoking

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Corner

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

JW Marriott Hotel Frankfurt

Family-friendly Frankfurt hotel connected to a shopping center, steps from MyZeil
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a health club. Wired internet in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Change of bedsheets is available on request.
JW Marriott Hotel Frankfurt offers 218 accommodations with iPod docking stations and minibars. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Frankfurt hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool or health club.

Our customers tell us they can't get enough of the helpful staff at JW Marriott Hotel Frankfurt. During your stay, you'll be connected to a shopping center, and just a quick walk from MyZeil. You'll find features like free wired internet, plus 2 restaurants and an indoor pool.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from MyZeil and 9 minutes by foot from Römerberg
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
JW Marriott Hotel Frankfurt offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 3918 square feet (364 square meters) and includes conference space. A library, multilingual staff, and tour/ticket assistance are also featured at the family-friendly JW Marriott Hotel Frankfurt. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This Frankfurt hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
HERITAGE Frankfurt PopUp - This restaurant serves dinner only.
El Rayyan - This restaurant specializes in Middle Eastern cuisine. Open daily.
Ember Bar & Lounge - Onsite cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Covered self parking on site (EUR 45 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends: EUR 48 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • HERITAGE Frankfurt PopUp
  • El Rayyan
  • Ember Bar & Lounge

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • Shopping centre
  • Shopping

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (3918 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • Hand-held shower head
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in reception
  • No plastic coffee stirrers
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 55-inch LED TV
  • Digital channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to March 21 2025 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per stay, plus a one-time cleaning fee of EUR 50
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 48 per person
  • Airport shuttle fee: EUR 160 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 45 per night
  • Pet fee: EUR 50 per pet, per stay plus EUR 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Hotel Frankfurt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Frankfurt Jumeirah
Jumeirah Frankfurt Hotel
Jumeirah Frankfurt
Jumeirah Hotel Frankfurt
Jumeirah Frankfurt Hotel Frankfurt
Jumeirah Frankfurt
Jw Marriott Frankfurt
JW Marriott Hotel Frankfurt Hotel
JW Marriott Hotel Frankfurt Frankfurt
JW Marriott Hotel Frankfurt Hotel Frankfurt

JW Marriott Hotel Frankfurt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 758 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily a keeper
Stayed 2 nights in Nov 2024

2/10 Terrible

Alejandro

Travelled with family and small children, Business traveller
Disliked: Staff & service
I was badly treaten because I reserve through EXPEDIA even being an ELITE JW member. Personnel enter my room while I was in TWO TIMES IN TWO DAYS one during the evening and another about 9 PM while we were at bed. EXPEDIA should NOT OFFER JW SERVICES ANYMORE because people are badly treated just FOR USE EXPEDIA
Stayed 2 nights in Nov 2024

10/10 Excellent

Haifa

Stayed 5 nights in Nov 2024

10/10 Excellent

Lingyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

JIEUN

Stayed 2 nights in Oct 2024

10/10 Excellent

KAI

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but needs a little TLC.
Overall good, room was a little tatty though for such a higher end hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were excellent they went above and beyond
Stayed 3 nights in Oct 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 3 nights in Oct 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Oct 2024

4/10 Poor

Alden

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the hotel for the 3 days we weee there and they kept telling us things that we’re not true about its return. We switched rooms and eventually moved to the Hilton instead.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Excellent location. Excellent breakfast. Generally good service by staff. However, the 3rd set of amenities (e.g. a 3rd pair of slippers, a 3rd cup, a 3rd water glass in the bathroom, etc.) are lacking from the room although the reservation (with extra guest fee being paid for) clearly stated that 3 persons are staying in the room. Most importantly, it is strange that the bathroom and the bedroom are only separated by a louvred door. Therefore, when a person switches on the lights in the bathroom, the bedroom will also be illuminated and other persons in the bedroom will be waken up as a result. This design is really inconvenient and uncomfortable.
Stayed 1 night in Sep 2024

8/10 Good

Siu Tjing Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too busy at check-in. Too busy at the bar where we were trying to order food. The bar asked for our room number so we thought the bill would be charged to the room. But turns out we were asked to pay at the bar. What was the point of giving them our room number? One room had chocolate bars on the table. Ours did not have. It is ok not to have choc but what was with the inconsistency, and ours was the upgraded room. The staff also did not give us Expedia vouchers when we checked in. We thought since they did not give, then we show the reservation to the bar. Told to get a voucher from reception. Queued again for the voucher not excellent experience for late night arrival.
Stayed 2 nights in Sep 2024

8/10 Good

Woo Hyun, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities
I didn’t receive VIP benefit but almost was good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Special offer for expedia customer, amazing!
Stayed 2 nights in Sep 2024

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Nathan, Warwick

Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simply Amazing
Stayed 1 night in Sep 2024

10/10 Excellent

Waseem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Stayed 2 nights in Aug 2024

10/10 Excellent

Milan, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a lovely stay at the JW Marriott. The hotel is beautiful, the staff is terrific, and the location is perfect (close to everything in the center of Frankfurt). Highly recommend!
Stayed 1 night in Aug 2024