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Tru by Hilton Dallas Downtown Market Center

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Premium bedding, pillow-top beds, desk, laptop workspace
Bar (on property)
Bar (on property)
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas Market Center
    8 min walk
  • American Airlines Center
    2 min drive
  • University of Texas Southwestern Medical School
    2 min drive
  • Dallas, TX (DAL-Love Field)
    15 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Hilton Garden Inn Dallas/Market Center
Pool
Hot tub
Pet-friendly
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4.0 out of 5, Very good, (1003)
The price is €113
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Tru by Hilton Dallas Downtown Market Center

Hotel with a 24-hour fitness center, a quick walk to Dallas Market Center
A 24-hour fitness center, a 24-hour business center, and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, a 24-hour front desk, and an arcade/game room.
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Tru by Hilton Dallas Downtown Market Center. During your stay, you're just a quick walk from Dallas Market Center. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests like the breakfast and bar
  • 8 minutes by foot from Dallas Market Center and a 2-minute drive from American Airlines Center
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly Tru by Hilton Dallas Downtown Market Center. Parking is available for a fee.

This Dallas hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Billiards/pool table

Family friendly

  • Arcade/games room
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 91
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 21 2024 to January 1 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 494 out of 1084 reviews" "
Rating 8 - Good. 225 out of 1084 reviews" "
Rating 6 - Okay. 160 out of 1084 reviews" "
Rating 4 - Poor. 88 out of 1084 reviews" "
Rating 2 - Terrible. 117 out of 1084 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Liked: Cleanliness
Disliked: Staff & service
Ridiculous
Outside was neat and clean other than 3 black males were outside in the parking lot on the stairs smoking Marijuana and and customers have kids with them and that really doesn’t make since and I feel like it’s ridiculous totally insane that we as guest having to pay $35 to park over night and we’re booking a stay and not have a option to free parking with a lot of the parking area block off with blue & orange cone blocked all love the grounds and that really upset me I could see valet parking on the side where you enter the hotel but I’ll NEVER book a stay again
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The elevator was broken throughout our entire stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Michael

Disliked: Property conditions & facilities
Elevator wasn’t working to go up to room or amenities. Valet wasn’t always present and the $35 a day charge was too much
Stayed 2 nights in Aug 2024

4/10 Poor

Amir

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Barry

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival, we learned that the elevator didn’t work. We had to carry our baggage four stories high. Being deaf I could not get closed caption on the TV to work. Watched nothing as a result. Upon arrival the room was freezing cold with AC running at full capacity. Checking out was horrible. We wanted to leave early but the worker was found sleeping on a couch in the corr. valet service was horrible! He didn’t know how to check us out so he had to wake up his boss. Then they couldn’t find our info until they figured it out. And then the valet experience was a nightmare. They lost our car keys by the time we needed to leave. They had to scramble around to look for our keys. Someone found it in a non designated space. Needless to say we won’t ne back. Not got the money we spent there.
Stayed 2 nights in Aug 2024

4/10 Poor

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Tommy

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Markedra

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooftop bar was closed for the weekend due to other events. There should have been time set aside for hotel guests. One of the elevators did not work, so the wait time was lengthy at times. There should be a space/lot for free parking.
Stayed 3 nights in Aug 2024

6/10 Okay

Fredicia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Stayed 1 night in Aug 2024

10/10 Excellent

Josseline

I had a great stay at true by Hilton! Everything was great and clean, I would recommend it. Last but not least the employees were amazing especially front desk, Samantha such a sweet lady and my bestie Jakory was amazing with me I hope I get to see everyone again soon.
Stayed 3 nights in Aug 2024

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we were upset about was there was supposed to be a bar on the roof and it was not there and we really did not want to drive around the city
Stayed 2 nights in Aug 2024

10/10 Excellent

Quincy

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
One elevator was down the whole time. At one, both elevators were done. My roommate had to attempt to carry her luggage down by herself. Elderly with health issues. There was an UNEXPECTED additional charge of $35 to park a car. We have stayed there before & was pleased but I think my group will rethinking things next year.
Stayed 4 nights in Jul 2024

8/10 Good

Brittainy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Only one elevator works, the description start states a roof top but that’s unavailable, can only valet park your vehicles ($35 each night) and you find out at the hotel after it’s been booked. Overall I had a nice view, it was clean, and beds were comfy.
Stayed 1 night in Aug 2024

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for the activities I had planned
Stayed 2 nights in Jul 2024

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Walked in and there were 3 employees at the counter. Noone spoke or acknowledged that my family and i were there, and 2 of the employees started to walk away from the desk, so i said “hello! How are yall? We are ready to check in” in a jovial manner. The short guy immediately got an attitude and i tried to laugh it off. As we were checking in and attempting to present ids and pay, he was very defensive, not polite or pleasant in any way, and threatened numerous times to cancel the reservation. It was late, after 10 pm, i had worked 13+ hours, was exhausted, physically worn out, and was not up for a rude clerk. We try to stay in tru hotels bc of the fun atmosphere with the pool tables and inviting lounge, so i was doing everything I could to avoid a confrontation. I was asked for payment, and slid my card. The clerk asked to “validate” the card, so i held it out for him to take. He glanced at it and looked back down. I asked if he was done so i could put the card away. He said he was. I asked if he had “validated” the card. I was confused by his request and wanted to understand what he was asking for. I asked if he only needed to see the card. In my experience, “validation “ would require entering a card number into a system or calling a bank. I stated “if you only needed to see the card you could just say that for clarification” and the clerk threatened again to cancel the reservation. I explained that i was only trying to understand his request. He continued to threaten tbc
Stayed 2 nights in Aug 2024

10/10 Excellent

danyella

Stayed 1 night in Aug 2024

10/10 Excellent

Bradley, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and well maintained. Team was very friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible we had to wait at check in for a room and noise was awful from freeway. I will not stay in another Tru hotel
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we got to hotel an hour after check in we were told to wait for front desk to arrive. When front desk finally showed up 15-20 min later a family walked in and she checked them in first even though there was me and another gentleman waiting way before them.even after the staff told her we were there first. Also Monday the valet parking literally just handed us our key to go get our own car. Why are we required to pay for valet when we have to retrieve our own car. It was dead but still I shouldn’t be charged if I have to walk back and forth to my own car.
Stayed 2 nights in Aug 2024