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Tru by Hilton Dallas Downtown Market Center

2.5 star property

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Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Lobby
Bar (on property)
Bar (on property)
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas Market Center
    ‪8 min walk‬
  • American Airlines Center
    ‪2 min drive‬
  • Kay Bailey Hutchison Convention Center
    ‪4 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Dallas Downtown Market Center

Hotel with free breakfast, a quick walk to Dallas Market Center
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business center, a 24-hour front desk, and an arcade/game room.
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Tru by Hilton Dallas Downtown Market Center gets good marks from our customers. During your stay, you're just a quick walk from Dallas Market Center. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests like the breakfast and bar
  • 8 minutes by foot from Dallas Market Center and a 2-minute drive from American Airlines Center
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly Tru by Hilton Dallas Downtown Market Center. Parking is available for a fee.

This Dallas hotel is smoke free.

Guests are served free buffet breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 522 out of 1120 reviews
Rating 8 - Good. 231 out of 1120 reviews
Rating 6 - Okay. 159 out of 1120 reviews
Rating 4 - Poor. 89 out of 1120 reviews
Rating 2 - Terrible. 119 out of 1120 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Business traveller
Stayed 2 nights in Jan 2025

2/10 Terrible

Susana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good experience of us staying in this hotel was the front desk people they were very professional unfortunately Hotel didn’t meet the expectations. Elevator didn’t work. It was noisy dirty. We had to use stairs the whole time because elevator didn’t work for over two days.
Stayed 1 night in Jan 2025

4/10 Poor

Fiona

Stayed 2 nights in Dec 2024

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
The overall stay was amazing. Comfy beds, good vibes. The only negative thing was the elevators being broken so the stairs after a long night of dance music was a drag but I will definitely be booking again for next year! Hopefully we’ll get up early enough for the complementary breakfast!
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The elevators were down which caused a few problems but still had a heads up beforehand.
Stayed 2 nights in Dec 2024

4/10 Poor

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator has been out for MONTHS. Obviously something yhat can be repaired but it has been neglected. On top of not being told until check in, I was asked to sign a liability waiver to walk the 4 flights of stairs to my room since the 4th floor was all that was left.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randy

Stayed 1 night in Dec 2024

10/10 Excellent

Ladaunta

Stayed 3 nights in Nov 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pay for parking.
Horrible Ross noise. Pay for parking? What a joke.
Stayed 1 night in Dec 2024

4/10 Poor

Thomas

Business traveller
Disliked: Staff & service, property conditions & facilities
Breakfast buffet was terrible. Elevators out of service and they want you to sign a waiver for using the stairs, to hell with that fix the hotel and dial it in. Think the owner needs his flag pulled.
Stayed 2 nights in Dec 2024

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Elsa

Disliked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2024

2/10 Terrible

Caleb

Liked: Cleanliness, staff & service
Everything was great but the elevators were not working.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Gregory

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not what I was expecting from Hilton
The beds were comfortable. Quiet. Had to pay for parking at their establishment. Also the elevators were down.
Stayed 1 night in Nov 2024

10/10 Excellent

Jada

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel was great, close hy the american airline center. Elevators were not in service during the stay. Had to climb stairs.
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Stayed 3 nights in Nov 2024

6/10 Okay

Aida

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I feel we should have been notified ahead of time that the elevator had not been functioning since August.
Stayed 2 nights in Nov 2024

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Patrick, Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Elevator was broke, so I had to use the stairs, and there was no conditioner in my room prior to arriving, the sun curtain was broken in the bathroom. Light only had one light to rest and not turn on.
Stayed 2 nights in Nov 2024

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Broken elevator
The elevator was broken. Had to carry bags up 3 flights of stairs. Very inconvenient. Also the hotel rooftop bar was closed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tytiana

Stayed 1 night in Sep 2024