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SureStay Plus Hotel by Best Western Plano

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Plano

Lobby
Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Meeting facility
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
640 E Park Blvd, Plano, TX, 75074
  • CityLine
    ‪5 min drive‬
  • Plano Convention Center
    ‪5 min drive‬
  • University of Texas at Dallas
    ‪8 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Plano

Suburban hotel with free breakfast and a 24-hour fitness center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a coffee shop/cafe, and a hot tub are onsite.
SureStay Plus Hotel by Best Western Plano offers 84 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 43-inch LED televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
The free breakfast at SureStay Plus Hotel by Best Western Plano gets good marks from our customers. During your stay, you'll be within walking distance of Interurban Railway Museum. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests speak favorably about the clean accommodations and the breakfast
  • 13 minutes by car from Galleria Dallas and 8 minutes from University of Texas at Dallas
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Plano offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. A vending machine, tour/ticket assistance, and a picnic area are also featured at the business-friendly SureStay Plus Hotel by Best Western Plano. Self parking is free.

This Plano hotel is smoke free.

Guests are served free self-serve breakfast daily from 7:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 581 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Park Suites
Best Western Park Suites Hotel
Best Western Park Suites Hotel Plano
Best Western Park Suites Plano
Hotel Best Western Park
Magnuson Hotel Park Suites Plano
Magnuson Hotel Park Suites
Magnuson Park Suites Plano
Magnuson Park Suites
Magnuson Hotel Park Suites
Surestay Plus By Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel
SureStay Plus Hotel by Best Western Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel Plano

SureStay Plus Hotel by Best Western Plano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1004 reviews
Rating 8 - Good. 268 out of 1004 reviews
Rating 6 - Okay. 128 out of 1004 reviews
Rating 4 - Poor. 86 out of 1004 reviews
Rating 2 - Terrible. 92 out of 1004 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Hafeez

Stayed 1 night in Dec 2024

4/10 Poor

Yashar

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had a change of plans and the Hotel Management were not willing to accomodate, causing great inconvenience to us whilst we stayed there. Plus the room was not serviced the entire time we were there and the front desk did not have towels....the coridors smelled bad....the list goes on.. it was just a terrible experince
Stayed 4 nights in Dec 2024

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk evening Lady on check in was unprofessional, inconsiderate. Daily service has to be requested and still unavailable.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good
Friendly staff. Not a fan of them starting to serve alcohol... less family friendly.
Stayed 2 nights in Dec 2024

8/10 Good

Ilham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Caden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing comfortable beds
Stayed 2 nights in Dec 2024

8/10 Good

Kimberly

Business traveller, Travelled with partner
Area seems sketchy
Stayed 1 night in Dec 2024

6/10 Okay

Stuart

Disliked: Cleanliness, property conditions & facilities
Z
Stayed 2 nights in Dec 2024

4/10 Poor

Rylan

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Syed, Tempe

Liked: Cleanliness, staff & service, amenities
***
Stayed 1 night in Nov 2024

4/10 Poor

Rhonda

Disliked: Cleanliness, property conditions & facilities
This hotel needs new carport and bath tub was in terrible shape
Stayed 1 night in Nov 2024

8/10 Good

Anthony

Stayed 3 nights in Oct 2024

8/10 Good

Leonard

Liked: Staff & service, room comfort
The staff was courteous and available 24/7. I had a problem with a continuous blinking "message" light on the telephone and no one could explain why or turn it off. The solution offered was to cover the phone or unplug it; neither of which was suitable to me. Also, there was some type of "smart" mirror in the room above the desk that even when "off" still had control buttons that glowed all the time and there was apparently no way to turn off so impossible to sleep with the light they emitted. Again solution from front desk was to unplug the power cord. The bathroom toilet seat was loose and the room was just dated and the carpet needed a good shampooing as smells from use over time had stayed in the carpet.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Ashley

Not terrible
It wasn’t bad but it is definitely outdated. The jacuzzi wasn’t really clean and the jets didn’t really work. It’s leaking from the faucet but hot water!!! I was thankful for! The bed was comfortable. I like that they offered breakfast!
Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good experience. The hotel was good for the money’s worth
Stayed 4 nights in Oct 2024

6/10 Okay

Cortez

Stayed 3 nights in Sep 2024

8/10 Good

Madeleine

Travelled with family
We were happy there the first night. T he second night we got back from dinner and the room was uninhabitable. The entire room smelled like stinky skunky pot. I have a heart disability and use an oxygenator machine 24/7, so this was especially dangerous for me. We immediately packed up and went to the front desk. The attendant told us that they could give us some Lysol, which is something else I'm not supposed to be around. She agreed that it probably from someone smoking pot. We booked a room at the local Holiday Inn, through Hotels.com of course. We were refunded $88 but I think that was for the 3rd night. This incident should have been handled differently.
Stayed 4 nights in Oct 2024

6/10 Okay

Andre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Lynnette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Towels
My hotel room and parts of the hallway had a strong musty, mildew smell. The bath tub had rust stains in the center of it. I was there for three nights and the elevator was broken the whole time. And when I requested extra towels, the front desk said they did not have any on site. I asked them how that was possible, they are a hotel. The front desk person just shrugged their shoulders. This hotel received four point five stars. I'm not sure who lied but it should only be two stars. My room and my friend's didn't have any smoke detectors in them. That is a fire code violation. This hotel should be a last choice. It served its purpose for us, but never again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dr. Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Love the front desk staff and very family friendly
Stayed 5 nights in Oct 2024

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything was great except elevator and gym area were out of service all weekend.
Stayed 3 nights in Oct 2024

2/10 Terrible

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Originally booked 5 nights on the star reputation. DO NOT PAY A DIME FOR THIS PLACE. I had a dirty room, asked and received a prompt switch to, an even filthier room, which should not have been possible. Manager was no help, unwilling to do a single thing to make either room inhab
Toilet literally not attached to flange
Unswept garbage
Bath is in the living room
This was somehow overlooked, smelled like rotten eggs to me
Stayed 7 nights in Sep 2024

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve para nada yo me fui al día siguiente y me quedé a dormir por necesidad y por la hora espero me puedan regresar mi dinero. Ya enviaron el informe al hotel
Stayed 2 nights in Sep 2024