2/10 Terrible
Jamie H.
10 Aug 2022
Disliked: Cleanliness
Absolute Filth
In all of my 20+ years of coming down to OBX, this has been THE WORST experience I have ever had with this house and rental company!! We have rented through Twiddy and Brindley Beach Reality and have had such success with both realtors. We came across this property last October, and went out on a limb, and gave this reality company a try.
From the start in October, I have had poor communication- I had asked questions about the property prior to going down, so we could be prepared with amenities, and they went unanswered.
On our way driving to the house, we get a call that there was a pipe that burst, “but it shouldn’t affect our stay.”
Once we got into the house- after they texted and said the house was ready, it was absolutely FILTHY. And no- I did not report the issues with a call in within 24 hrs, because I was so disgusted with everything, and I did not want to delay our vacation any further due to the incompetencies of the cleaning staff. After driving for over 12 hours, I had to then clean a house that was supposed to be ready for us. There was sand ALL over the floors in the house. Coffee grounds left in the brewer, grounds all over the hot plate, and stale coffee in the coffee pot. Dirty dishes were left in the dishwasher, and some were just FLAT OUT placed back in the cabinets! Sand was still in the bottom of the pool and hot tub- the hot tub was that dirty and smelly that we couldn’t use it all week. LAYERS of dust everywhere- on top of dressers, cabinets, and huge dust bunnies under the beds and couches. There weren’t even enough pots and pans for me to cook for our family if 7. Not ONE large frying pan!!
The most disturbing things we found was a DEAD cockroach in the bunk bed room- the room where OUR CHILDREN SLEPT and mice feces around the house!!! Never, NEVER- in a rental property have I found such conditions, let alone a place that we’re paying 5k for the week for.
Even after coming home (after we left EARLY bc we couldn’t take the filth) and contacting the realty company, they refused to do anything about our stay- EVEN WHEN I INCLUDED PICTURES AS PROOF!! They had the nerve to say because I did not contact them at the time of arrival, they can’t do anything about it. I’m sorry for wanting to clean a home so my children can enjoy it after being stuck in a car for 12 hrs- not have to wait while you “clean” again.
Bottom line- DO NOT WASTE YOUR TIME OR MONEY WITH THIS HOME OR REALTY COMPANY!!
Jamie H.
Stayed 7 nights in Jul 2022